Jacob T Randolph

Town East Ford responded

Thank you for your outstanding review! We're delighted to hear about your positive experience with Farle. It's wonderful to know that he was not only helpful and kind but also demonstrated exceptional knowledge in his role. We appreciate you taking the time to highlight Farle's excellent customer service and professional skills. Feedback like yours is invaluable to us and motivates our team to continue delivering top-quality service. We look forward to the opportunity to work with you again in the future!

Town East Ford responded

We are truly appreciative of your kind words and grateful that you took the time to recognize our team members for their assistance during your Escape purchase. Cas, Isabel, Farle, and Lance clearly worked together to provide you with a positive buying experience. Teamwork is the cornerstone of our dealership, and your review highlights how our collaborative approach can make the car-buying process smooth and enjoyable. Each team member plays a crucial role in ensuring customer satisfaction, and we're proud that they were able to support you throughout your purchase. Thank you for choosing our dealership for your new Escape and for acknowledging the hard work of our team. We look forward to continuing to serve you and providing the same level of dedicated customer service in the future.

Town East Ford responded

Thanks! We’re thrilled to hear that you had such a positive experience. Our team strives to make every interaction enjoyable and pressure-free. Your feedback truly motivates us to keep up the great work!

Town East Ford responded

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with Farle and the team. Your loyalty means the world to us, and we appreciate your recommendations to family and friends. We look forward to continuing to serve you for many more years to come!

Town East Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Edgar provided you with fantastic service and took great care of your needs. Your recommendation means a lot to us, and we’re glad to know that you’ll continue to trust our Service Department. If you ever need anything else, don’t hesitate to reach out. We look forward to serving you again!

Town East Ford responded

Thank you for sharing your experience with us. We are truly sorry to hear about the disappointing and frustrating situation you encountered. Your feedback highlights several areas where we clearly fell short, from the initial interaction to the handling of the pricing and the behavior of our team. This is not the experience we strive to provide, and we apologize for the way you and your family were treated. We want to ensure that situations like this are addressed and do not happen in the future. To discuss this further and find a way to make things right, please contact Eddie Almodovar at Ealmodovar@vtaig.com. Your experience matters to us, and we hope to learn from this to improve our service moving forward. Thank you for bringing this to our attention, and we regret that we were unable to earn your business this time.

Town East Ford responded

Thank you for your feedback regarding your recent service experience. We sincerely apologize for the frustration caused by the lack of communication from your service advisor, the inaccurate status link, and the inconvenience during your advisor's lunch break. At Town East Ford, we strive to provide exceptional customer service throughout the service process, and it appears we fell short in your case. We take all customer concerns seriously, and we want to assure you that we will address these issues. To ensure a swift resolution and regain your trust, we kindly ask you to contact our Customer Relations Manager, Terri Scott. You can reach Terri directly by email at Tscott@towneastford.com. Terri would like to hear more about your specific experience and work towards a fair resolution. We value your business and want to earn back your confidence. Town East Ford is committed to customer satisfaction, and Terri will ensure your feedback is reviewed with the service department to prevent similar situations in the future. We look forward to hearing from you and working towards a resolution.

Town East Ford responded

Thank you so much for the fantastic review! We at Town East Ford pride ourselves on exceeding expectations, and it sounds like that's exactly what our team did for you with your car buying experience. "Under promised, over delivered" is a great way to describe what we strive for! We're thrilled to hear our sales department worked hard to get you financed and on the road in time for your appointment. Thank you again for choosing Town East Ford! We look forward to seeing you again in the future.

Town East Ford responded

We're thrilled to hear you had a positive experience! A huge thank you for recognizing Blake for his helpfulness, we'll be sure to pass your kind words and recommendation for a raise on to him. We appreciate you taking the time to leave a review and mentioning Boris as well. We're lucky to have such a great team! Please let us know if there's anything else we can do for you in the future.

Town East Ford responded

Hi there, Thank you for your review. We are so happy to hear that Kris and Jacob provided you with excellent service! Thank you for your kind words and patronage. We look forward to working with you again.