Jacob McMillen
Jacob McMillen at Randy Marion Subaru
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Jacob McMillen

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.8
44 Reviews
4.8

44 Reviews

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44 Reviews of Jacob McMillen

April 14, 2025

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Employee Rating

They did not put enough attention, and missed steps of their own process to ensure that all necessary steps were completed, plus they did not secure one of the wheel covers correctly. I am not satisfied w More

by Mante01
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim Lawson

April 12, 2025

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Employee Rating

Service was excellent as usual. I needed all 3 windshield wipers replaced immediately due to the heavy rain expected that afternoon. Jacob told me to come right in and he would ha More

by frankpatty2001
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Workmanship
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Recommend Dealer
Yes

April 10, 2025

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I can always depend on good care at Subarau in Mooresville. I expect them to do only what is necessary. More

by JOAMAY
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

April 10, 2025

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Staff was efficient, friendly and helpful, both parts and service teams. Kept me well informed. More

by MAMM60
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos

April 09, 2025

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GREAT SERVICE! ! Excellent and very friendly Outstanding!!! Excellent!!! I would recommend! Outstanding job! Thanks to everyone! More

by AMPTRANSPORTS
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Recommend Dealer
Yes

April 07, 2025

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Always excellent and very friendly. Bought our Outback there and have returned for servicing all the way from Salisbury, about 45 minutes each way. More

by AFO6PASCHALL
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn

April 05, 2025

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Employee Rating

Everyone is friendly and helpful and takes the time to ensure their customers receive the best service. The mechanics are thorough and competent. The general manager, Marshall, took the time to chat with More

by WERAFFERTY
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Service Communication
Recommend Dealer
Yes

April 03, 2025

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I had some accessories installed on my 2024 WRX. The service department did great work! Communication was stellar from the ordering process all the way through scheduling, install, and final deliver More

by CFABBATE
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Recommend Dealer
Yes

March 29, 2025

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Employee Rating

I was in and out within about an hour. They really ensure that you are happy with the service provided. And they are attentive to your questions and or concerns. More

by david.lawrence1969
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Mark Wilburn, Jessica Matos

March 28, 2025

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Employee Rating

Randy Marion Subaru is a relaxing environment where I can get my car worked on, get some work done on my laptop, watch a little tv, grab a snack, and talk to personable people. More

by FREDERICK.FREY86
Service Price Transparency
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Recommend Dealer
Yes
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