Jacob Burns | Page 11

While waiting for my car to be serviced, I walked up on Jacob and introduced myself. I had general car questions but my specific interest was in the XC60 Fully-Electric SUV. Jacob was very understandin Jacob and introduced myself. I had general car questions but my specific interest was in the XC60 Fully-Electric SUV. Jacob was very understanding and patient with me as I fielded him with numerous questions and voiced my concerns. Little did I know I’d have to make a decision as to continuing with service to my 2011 XC60 or purchase another vehicle. Jacob exhibited much compassion and sensitivity as he talked with me. I thought I’d “lose it” but Jacob managed to calm my nerves reassuring me that, “it’ll be alright”. “You’ll be alright”! Nerves somewhat calmed, I accepted the invitation of a test drive. Too nervous to drive myself, I rode as a passenger on “my test drive”. After countless text messages, emails and phone conversations, I’m very pleased and satisfied with my purchase of a Fusion Red XC60. I’m Thankful and Grateful to have met Jacob Burns and to have him as my “personal” sales consultant at Volvo Cars - Silver Spring. More

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A great experience from Volvo Cars Silver Spring, especially Jacob. My first time buying a car from out of state, and the process was nice and easy. We had a quick and simple negotiation over the pho especially Jacob. My first time buying a car from out of state, and the process was nice and easy. We had a quick and simple negotiation over the phone, it was the best deal within 3 hours of me. When I made time to come in it was exactly as agreed upon, even a little better. I couldn’t be a happier with the experience I had. Everything was prepped for me to drive, and the courteous emails an follow ups with my purchase was a nice touch. If I was closer I would have definitely come back to give them by business for servicing. Thanks Jacob and thanks Volvo Cars Silver Spring! More

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It was a pleasure working with Jacob to purchase my retirement car for anticipation of the birth of my 1st grandchild. Thank you Jacob and the Management Team for such a pleasant and seamless car b retirement car for anticipation of the birth of my 1st grandchild. Thank you Jacob and the Management Team for such a pleasant and seamless car buying process. I know my Volvo will provide the safety and comfort of a quality vehicle. Again, thank you for going above and beyond to assure a great buying experience. Kennetta Calloway More

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We had a good experience with Jacob and it was an easy transaction which we value and appreciated. transaction which we value and appreciated. More

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Jacob was very friendly and competent. He gave us a no-stress experience and was able to answer all of our questions. He gave us good advice and we wound up with the exact car we wanted. He gave us a no-stress experience and was able to answer all of our questions. He gave us good advice and we wound up with the exact car we wanted. I would highly recommend Jacob to other potential customers. More

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I would definitely recommend this Dealership anc Mabel is the cherry on top. I would consider myself blessed to have her as my salesperson during my process on buying a car. I love the atmosphere at this is the cherry on top. I would consider myself blessed to have her as my salesperson during my process on buying a car. I love the atmosphere at this dealership, you feel welcomed and it felt like I already knew everyone here. More

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Jacob helped me in choosing best car for my budget. Overall very Good customer service. Overall very Good customer service. More

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Jacob was very knowledgeable, and helped me get a great deal for my car and trade in. The finance manager Wyman made the prices quick and painless, and they worked together well. deal for my car and trade in. The finance manager Wyman made the prices quick and painless, and they worked together well. More

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Friendly. Competent. Direct. This was a seamless straightforward experience. The communication was consistent and I felt heard and a participant in the negotia Competent. Direct. This was a seamless straightforward experience. The communication was consistent and I felt heard and a participant in the negotiation. I highly recommend this team! More

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Wonderful attentive service, from Ed Sarecky, to Jacob, to Eric, to Justin to Noah. Fantastic experience. to Eric, to Justin to Noah. Fantastic experience. More

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