Jacob Adame

Such great service! Iit was the week of Christmas. I called and got in the same day. My car was done in about an hour. They were pleasant and helpful. Did a great j Iit was the week of Christmas. I called and got in the same day. My car was done in about an hour. They were pleasant and helpful. Did a great job! More

by KARENHANSBERGER Verified Customer Verified Customer

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Staff is professional and detailed oriented with attention to describe service options Fast turnaround and polite attention to describe service options Fast turnaround and polite More

by Saenz545i Verified Customer Verified Customer

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Jacob is always the ultimate in customer service. He’s been there a long time and knows what he’s doing. He’s been there a long time and knows what he’s doing. More

by RUTHLE Verified Customer Verified Customer

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Staff is always very nice. Service was great. I waited for my service and was kept well informed. Service was great. I waited for my service and was kept well informed. More

by MRBRIANM Verified Customer Verified Customer

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Service personnel has been very kind and helpful! This is my third enclave, and I am looking forward to another! This is my third enclave, and I am looking forward to another! More

by DIANESOLBERG Verified Customer Verified Customer

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Upon arriving for my first complementary oil change after purchasing my 2023 Acadia I was met by Jacob Adame the service advisor and I gave him my cell phone number for him to update my information on the se purchasing my 2023 Acadia I was met by Jacob Adame the service advisor and I gave him my cell phone number for him to update my information on the service order and I informed him that the driver door has a squeaky noise and could that be addressed along with the first oil change, I informed Jacob that I would be waiting in the waiting room so please contact me when the work is completed I was never contacted by Jacob nor was the squeaky driver door addressed when I asked why he informed me that I would have to make another appointment for the squeaky door, which to me is a bit odd as to why it couldn’t be addressed then and there, so when he asked me to sign the paperwork I wrote on it that I was not happy with my very first impression of Hatfield’s service advisor and the service department. So my hopes are that when I need to return for future service that the customer professionalism is not substandard but way above the norm also it would be nice to receive some paperwork indicating how the overall condition of my vehicle not just that an oil change was done. Thank you More

by shemen3 Verified Customer Verified Customer

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Excellent Service, would definately recommend , Love the coffee bar and waitting area, Love my Envista! coffee bar and waitting area, Love my Envista! More

by yolandabarbosa76 Verified Customer Verified Customer

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Our family has been using Hatfield Buick for over 20 years. Great service. Recommends our friends and recently purchased a new car. years. Great service. Recommends our friends and recently purchased a new car. More

by Al WANER Verified Customer Verified Customer

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Great everything went great today and I’m glad that they were able to fix my concerns were able to fix my concerns More

by quab123 Verified Customer Verified Customer

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Everyone there was great offering water or coffee. The service guys were on point giving me updates throughout. Couldn't be happier with Hatfield GMC. I'm from out of town. Which was great to se The service guys were on point giving me updates throughout. Couldn't be happier with Hatfield GMC. I'm from out of town. Which was great to see More

by MRRROGGE Verified Customer Verified Customer

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