Adrien Vasquez

Hatfield Buick GMC responded

Thank you for being such a loyal customer for over 15 years! We are deeply grateful for your continued trust and thrilled to hear that you always receive great service from our team. We appreciate your business and look forward to serving you for many more years to come at Hatfield Buick GMC!

Hatfield Buick GMC responded

Thank you for taking the time to share your feedback! We’re glad to hear our service advisors were prompt, honest, and able to get you taken care of quickly, even during a busy day. We truly appreciate your business and look forward to serving you again at Hatfield Buick GMC!

Hatfield Buick GMC responded

Thank you for your business and for sharing such wonderful feedback. We pride ourselves on providing attentive, personalized service, and knowing our team made you feel valued is the highest compliment we can receive. We’ll be sure to pass along your recognition to the team. Celebrating 113 years of serving the Inland Empire is a milestone we hold with great pride, and dedicated clients like you are the foundation of our success. Thank you again for your support, and we look forward to assisting you with all of your future automotive needs!

Hatfield Buick GMC responded

Thank you for your continued loyalty and for taking the time to share your feedback! We're thrilled to hear that your experience across sales, service, and our team as a whole continues to be a great one. Having your 2024 Buick Envision be your fourth vehicle with Hatfield Buick GMC means a lot to us, and we truly appreciate your long-standing business. We look forward to providing that same high standard of service for many years to come!

Hatfield Buick GMC responded

Thank you for taking the time to share your feedback! We’re thrilled to hear that Adrien provided friendly, knowledgeable, and prompt service during your visit. Knowing that you hold our team in high regard and would recommend us to your colleagues is the best compliment we could receive. We truly appreciate your business and look forward to taking care of you again at Hatfield Buick GMC!

Hatfield Buick GMC responded

Thank you for taking the time to complete our survey. We are truly sorry to learn that we fell short and that something went wrong during your experience with us. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience this may have caused. We want to make things right, but we need a few more details to fully understand what happened. Please reach out directly to our Service Manager, Henry Adame, at 909-793-3238 or henry@hatfieldbuickgmc.com at your earliest convenience so we can learn more about your experience and work to address it immediately. We appreciate the opportunity to make this right for you.

Hatfield Buick GMC responded

Thank you for the fantastic feedback! We’re thrilled to hear that Adrien took such great care of you and went above and beyond during your visit. We truly appreciate your business and look forward to seeing you again at Hatfield Buick GMC!

Hatfield Buick GMC responded

Thank you for your six years of loyalty and for bringing your concerns to our attention. We apologize for the missed call back and any frustration caused during your recent visit. Our team scanned your tire pressure sensors following your afternoon service and recommended replacing the failing units. Due to the time remaining in the day, we suggested rescheduling to ensure the work was done properly and not rushed. While dealership parts and labor rates differ from bulk retailers like Costco, we regret that our communication fell short of the high standard you've come to expect from us. We appreciate your past support and would welcome the opportunity to discuss this directly if you'd like to reach out to our Service Manager Henry Adame at 909-793-3238 or henry@hatfieldbuickgmc.com.

Hatfield Buick GMC responded

Thank you for the awesome review! We're thrilled to hear the crew took great care of your Silverado for its oil change and brake flush. We appreciate your continued trust in Hatfield Buick GMC and look forward to making it happen for you again on your next visit!