Henry Adame

Hatfield Buick GMC responded

Thank you for taking the time to leave us a great review! We are so glad you always receive courteous service and enjoy relaxing in our clean, cool facility. We appreciate your business and look forward to seeing you again next time!

Hatfield Buick GMC responded

Thank you for the fantastic review! We are honored to be your trusted service center for your Cadillacs over the years. Knowing that you rely on us instead of making the long drive to a dealership means the world to our team. We truly appreciate your loyalty and look forward to taking care of your vehicles for many more years to come!

Hatfield Buick GMC responded

Thank you so much for the wonderful feedback! Being a part of the Redlands community for over a century is something we take immense pride in, and treating our customers like neighbors is at the heart of everything we do. We are honored to represent GM in our hometown and look forward to serving you and our community for many more years to come!

Hatfield Buick GMC responded

Thank you so much for the fantastic review! We are thrilled to hear that you consider our team the best and that you appreciated our customer service and attention to your vehicle's needs. Providing top-notch service every time is always our goal. We truly appreciate your business and look forward to taking care of you during your next visit!

Hatfield Buick GMC responded

Thank you so much for taking the time to share your experience, Larry and Sue! We know how stressful sudden transmission issues can be, and we are so glad Alex and our service team were able to accurately diagnose the problem and work diligently through the warranty approval process to get your Chevy Equinox back on the road safely. We truly appreciate your kind words and your continued trust in Hatfield Buick GMC! Safe travels!

Hatfield Buick GMC responded

Thank you so much for your loyalty and for sharing your wonderful experience! Purchasing five vehicles from us is the highest compliment we could ever receive. As a family-owned business serving Redlands since 1913, long-term relationships like yours mean everything to us. We take great pride in delivering that same transparent, low-pressure customer service both before and long after the sale. Thank you for continuing to trust us with your sales and service needs—we look forward to taking care of you and your vehicles for many more years to come!

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are happy to hear that our team was personable, knowledgeable, and respectful during your visit. We always want you to feel comfortable and at home while you wait, so we are glad you enjoyed our clean waiting area and refreshments. Thank you for choosing Hatfield Buick GMC here in Redlands!

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are glad to hear that Alex provided his usual helpful, courteous service and took great care of your truck. We appreciate your continued support and look forward to seeing you again next time here in Redlands!

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are so glad our team was helpful and attentive to your needs. We truly appreciate your business and look forward to welcoming you back for any of your future sales or service needs here in Redlands!

Hatfield Buick GMC responded

Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced with our communication and vehicle wait times falling past what was promised. As a family-owned dealership here in Redlands, we take our commitment to transparent and efficient care seriously, and it is clear we missed the mark during your visits. We want to ensure your next experience is seamless and reliable. Since we don't have your specific vehicle details on file from this review, could you please contact our service manager Henry Adame directly at (909) 748-5385? We would appreciate the chance to address your concerns and earn back your complete trust.