Alex Terriquez

Hatfield Buick GMC responded

Thank you for taking the time to share your feedback! We’re glad to hear our service advisors were prompt, honest, and able to get you taken care of quickly, even during a busy day. We truly appreciate your business and look forward to serving you again at Hatfield Buick GMC!

Hatfield Buick GMC responded

Thank you for the fantastic feedback! We’re thrilled to hear that Adrien took such great care of you and went above and beyond during your visit. We truly appreciate your business and look forward to seeing you again at Hatfield Buick GMC!

Hatfield Buick GMC responded

Thank you for your six years of loyalty and for bringing your concerns to our attention. We apologize for the missed call back and any frustration caused during your recent visit. Our team scanned your tire pressure sensors following your afternoon service and recommended replacing the failing units. Due to the time remaining in the day, we suggested rescheduling to ensure the work was done properly and not rushed. While dealership parts and labor rates differ from bulk retailers like Costco, we regret that our communication fell short of the high standard you've come to expect from us. We appreciate your past support and would welcome the opportunity to discuss this directly if you'd like to reach out to our Service Manager Henry Adame at 909-793-3238 or henry@hatfieldbuickgmc.com.

Hatfield Buick GMC responded

Thank you for the awesome review! We're thrilled to hear the crew took great care of your Silverado for its oil change and brake flush. We appreciate your continued trust in Hatfield Buick GMC and look forward to making it happen for you again on your next visit!

Hatfield Buick GMC responded

Thank you for the review! We're glad our team was helpful and provided clear, honest answers to all your questions. We appreciate your business!

Hatfield Buick GMC responded

Thank you for the great review! We're glad to hear your appointment was on time and that our team took the time to explain everything thoroughly. We appreciate your trust in Hatfield Buick GMC and look forward to serving you again!

Hatfield Buick GMC responded

Thank you for the fantastic feedback! We are so glad you had a great service experience with us at Hatfield Buick GMC. Consider yourself on the schedule for that complimentary car wash next time—we'll be sure to have your vehicle shining! We look forward to seeing you again.

Hatfield Buick GMC responded

Thank you for your incredible 8-year loyalty! We are so honored to have earned your trust over the years and are thrilled to hear how pleased you are with our team. We will be sure to pass along your special shout-out to Adrian—he truly goes above and beyond for our customers. Thank you for being a valued part of the Hatfield Buick GMC family, and we look forward to serving you for many more years to come!

Hatfield Buick GMC responded

Thank you so much for taking the time to share your review! We are thrilled to hear that Alex resolved your warranty issue so smoothly and that you consistently receive great service from our team. We truly appreciate your continued trust in Hatfield Buick GMC and look forward to welcoming you back next time!