JC Cooper | Page 15

Had to return due to technician breaking oil gasket on a routine oil change and servicing appointment. Second time this year where the staff did not perform maintenance correctly. routine oil change and servicing appointment. Second time this year where the staff did not perform maintenance correctly. More

by DANKER.MATTHEW Verified Customer Verified Customer

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4 new tire installation with balance takes all day with appointment and the car shake like crazy. I guess tire balance is rocket science for these people appointment and the car shake like crazy. I guess tire balance is rocket science for these people More

by vanko5 Verified Customer Verified Customer

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JC was very attentive and gracious- I hope I can get him for my future check ups. Just wish the wait time had been less than 90 minutes. for my future check ups. Just wish the wait time had been less than 90 minutes. More

by andreabrennan1 Verified Customer Verified Customer

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Some of the service people are nice and helpful. Some are not. Be careful and stay informed Some are not. Be careful and stay informed More

by KOSSPROF Verified Customer Verified Customer

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Service writer JC Cooper always does a fine job with all of our vehicles. Quick and thorough on maintaining our cars and truck. of our vehicles. Quick and thorough on maintaining our cars and truck. More

by CLEO168 Verified Customer Verified Customer

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I've found Cobb County Toyota to be consistently competent over the last 23 years since first taking my 2002 Toyota Camry XLE V6 to them for service. I would add that they are all VERY busy, In t competent over the last 23 years since first taking my 2002 Toyota Camry XLE V6 to them for service. I would add that they are all VERY busy, In today's environment, It is difficult to get to know people there personally. Also communication is a weak point. The good service writers leave a 4:00 on the dot. Forget speaking with them after 4:00 pm. Also, they are gone during the lunch hour. To get a return of call from them is near impossible. The rental car I got from them, which I paid for, was dirty. Also, it flashed "maintenance required" the whole time. I expected better!!! More

by restarks Verified Customer Verified Customer

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The service department checkin is easy. Waiting area is modern and clean with plugs easily available to charge my device if I need to. Ample comfortable seating with differing sections fro Waiting area is modern and clean with plugs easily available to charge my device if I need to. Ample comfortable seating with differing sections from which to choose. The wait time varies depending on your service needs, but is tolerable. Also, you can ask for Toyota courtesy van ride home if you live within 10 miles. More

by SHERRYAGROSS Verified Customer Verified Customer

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J C was our service person our experience with him was great, answered our questions performed the service we needed kept us updated on progress during repairs. great, answered our questions performed the service we needed kept us updated on progress during repairs. More

by FINISHPROSDALLAS Verified Customer Verified Customer

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The dealership was very efficient in getting a tire replaced. Even better I bought the tires at the dealership so the repair was under warranty. replaced. Even better I bought the tires at the dealership so the repair was under warranty. More

by JAYSHORNSTUDIO Verified Customer Verified Customer

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JC does a great job managing the maintenance of my car. He's upfront and lets me know what I need to do on the next visit as well He's upfront and lets me know what I need to do on the next visit as well More

by JAMES_L_MOORE Verified Customer Verified Customer

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