Isiah Mosely

Pretty good experience all together. Trading in our old car for a new one. Low pressure. Good service. Even when they were super busy. Trading in our old car for a new one. Low pressure. Good service. Even when they were super busy. More

by andrew_kroese Verified Customer Verified Customer

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Your Dealer showed the wrong selling price and sticker price. I had to make a lot of conversion on that. Till now there is no positive answer. price. I had to make a lot of conversion on that. Till now there is no positive answer. More

by Kumar Verified Customer Verified Customer

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Was very impressed with Isiah the salesman. Obviously a young man just starting out, clearly has the right personality for the job. He knew his product very well for what has to be a relatively Obviously a young man just starting out, clearly has the right personality for the job. He knew his product very well for what has to be a relatively short time on the job. Christian the sales manager is a very down to earth guy. They both kept it professional while being friendly at the same time. More

by Don Davis Verified Customer Verified Customer

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I would caution anyone who comes here to reconsider, especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting w especially if they are looking for a place to do repeat business with, as opposed to a one-off sale, as no accommodations will be made. Starting with the positives, the office itself is clean and well maintained. In addition, the service center is knowledgeable, efficient, considerate and ready to assist. The sales department and management is where this review gets dropped. The wait times are excessively long to speak with a sales representative and the customer service experience is severely lacking. I would not recommend this dealership and once my lease is up I will not be coming back. Further, on top of the lackluster customer experience the professionalism is also lacking. They do not properly prepare their leased vehicles before sending you home in them. I leased a Demo car, which they continuously referred to as "new" which on a technicality is true since it hasn't previously been papered but has clearly been driven, evidenced by its extensive mileage and marks all over the vehicle. This was fine, as I was aware of this regardless of the language they attempted to use. On top of that, when sending the car home they did not put in any wiper fluid nor did they properly detail the inside of the vehicle. In addition, they told me that I could come back the next business day to have the car refurbished to remove the markings and yet when I did come back was then told I needed an appointment, only to then be further told the car would likely need to go to a full shop for several days. All in all, the whole experience felt like one misleading statement after another. I have purchased several vehicles in my life but this was the first time I finally understood why car salesmen have a bad reputation. More

by SS-2018 Verified Customer Verified Customer

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Sale person awesome! She gave the sales pitch! Friendly advise about banking and insurances! Erin best at asking cars She gave the sales pitch! Friendly advise about banking and insurances! Erin best at asking cars More

by itcharleneharris Verified Customer Verified Customer

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We came in unsure which car we wanted, the staff helped narrow down the car/trim that’s best suitable for our needs. narrow down the car/trim that’s best suitable for our needs. More

by minnalynn91 Verified Customer Verified Customer

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Very Professional thanks again for your service keep up with the amazing work have thank with the amazing work have thank More

by thomasandrew128 Verified Customer Verified Customer

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The people there were friendly and helpful— made purchasing a car easy and without a hassle. purchasing a car easy and without a hassle. More

by minnalynn91 Verified Customer Verified Customer

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I was nervous about getting a car at first. But the team here at this store was very friendly and made the whole process easy for me and my family. Will be recommending to family and friends. T But the team here at this store was very friendly and made the whole process easy for me and my family. Will be recommending to family and friends. Thank you Mr. Isaiah for your support as well. Very kind young man More

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My husband and I went to Big Star hoping to drive away with our next vehicle. I spent the day before speaking with Alexandra and she gave me an CONFIRMED drive out cash price of $46,791 for a 2024 Palisad with our next vehicle. I spent the day before speaking with Alexandra and she gave me an CONFIRMED drive out cash price of $46,791 for a 2024 Palisade Limited. Originally, it was $47,291 but I reminded her of the first responder discount of $500 because my husband works for HFD and she said it was the $46,791. I asked her to confirm that was the “out the door cash price” and she confirmed it 3 times. Since we spoke on the phone and I asked her to text me so I had her number for the next day because she called me from a toll number. She text me immediately and I responded. League City is over an hour drive for us, so before I had a chance to text the next day I receive a text that said, “Good Morning, Crystal - Christian here - Sales Manager with Big Star Hyundai. I see you may have a Tentative Appointment Scheduled for Today. To Confirm Your Appointment - Simply Reply “C” to this text. T. Y. We look forward to Assisting You. $250 Gift Card for Test Drive. Confirm Today,” I confirmed immediately and was told to ask for Christian or Isaiah. I stated that I was working with Alexandra and I was told she “works coincide with sales person.” We made the long trip down there and the car we went to see was “in the shop” and no one told us that morning before we drove over an hour. Additionally, we test drove similar cars and my husband was very uncomfortable, he is over 6’ and felt cramped. Even if he didn’t feel like that, when we told Isaiah that Alexandra promised $46,791 he got another sales person, Erin, and she said there was “no way” I was given that number for drive out and that was not going to happen but she would do the best she could - in essence calling me a liar! Erin told my husband and I she would try and get close to that number but she just couldn’t get that low. When she was in the dealership, my husband and I decided it wasn’t the right car, even if they didn’t call me a liar, and even if they actually had the car we went there to see, it just wasn’t going to work AND I didn’t appreciate being lied to and jerked around. So, we went in and told Erin and Isaiah that we just wanted $250 gift card I was promised and we were going to leave. After 10 min, Isaiah comes back and says, “Sorry, the guy who does the gift cards is 45 min out, So…” I can’t say I was surprised. Isaiah promised he would mail it to us but I have been texting Christian and trying to get any of them to respond and confirm they are following through on their promise, but… you guessed it… NO ONE WILL RESPOND AND IT’S JUST EVEN MORE LIES! This place is nothing but liars who do the typical bait and switch to get you there and then… oh no, the car you want is in the shop or someone just bought it… but don’t worry, they will get you a great deal on a more expensive one. Ridiculous and disgusting!!! More

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