Isiah Mosely

Sale person awesome! She gave the sales pitch! Friendly advise about banking and insurances! Erin best at asking cars She gave the sales pitch! Friendly advise about banking and insurances! Erin best at asking cars More

by itcharleneharris Verified Customer Verified Customer

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We came in unsure which car we wanted, the staff helped narrow down the car/trim that’s best suitable for our needs. narrow down the car/trim that’s best suitable for our needs. More

by minnalynn91 Verified Customer Verified Customer

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Very Professional thanks again for your service keep up with the amazing work have thank with the amazing work have thank More

by thomasandrew128 Verified Customer Verified Customer

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The people there were friendly and helpful— made purchasing a car easy and without a hassle. purchasing a car easy and without a hassle. More

by minnalynn91 Verified Customer Verified Customer

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I was nervous about getting a car at first. But the team here at this store was very friendly and made the whole process easy for me and my family. Will be recommending to family and friends. T But the team here at this store was very friendly and made the whole process easy for me and my family. Will be recommending to family and friends. Thank you Mr. Isaiah for your support as well. Very kind young man More

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My husband and I went to Big Star hoping to drive away with our next vehicle. I spent the day before speaking with Alexandra and she gave me an CONFIRMED drive out cash price of $46,791 for a 2024 Palisad with our next vehicle. I spent the day before speaking with Alexandra and she gave me an CONFIRMED drive out cash price of $46,791 for a 2024 Palisade Limited. Originally, it was $47,291 but I reminded her of the first responder discount of $500 because my husband works for HFD and she said it was the $46,791. I asked her to confirm that was the “out the door cash price” and she confirmed it 3 times. Since we spoke on the phone and I asked her to text me so I had her number for the next day because she called me from a toll number. She text me immediately and I responded. League City is over an hour drive for us, so before I had a chance to text the next day I receive a text that said, “Good Morning, Crystal - Christian here - Sales Manager with Big Star Hyundai. I see you may have a Tentative Appointment Scheduled for Today. To Confirm Your Appointment - Simply Reply “C” to this text. T. Y. We look forward to Assisting You. $250 Gift Card for Test Drive. Confirm Today,” I confirmed immediately and was told to ask for Christian or Isaiah. I stated that I was working with Alexandra and I was told she “works coincide with sales person.” We made the long trip down there and the car we went to see was “in the shop” and no one told us that morning before we drove over an hour. Additionally, we test drove similar cars and my husband was very uncomfortable, he is over 6’ and felt cramped. Even if he didn’t feel like that, when we told Isaiah that Alexandra promised $46,791 he got another sales person, Erin, and she said there was “no way” I was given that number for drive out and that was not going to happen but she would do the best she could - in essence calling me a liar! Erin told my husband and I she would try and get close to that number but she just couldn’t get that low. When she was in the dealership, my husband and I decided it wasn’t the right car, even if they didn’t call me a liar, and even if they actually had the car we went there to see, it just wasn’t going to work AND I didn’t appreciate being lied to and jerked around. So, we went in and told Erin and Isaiah that we just wanted $250 gift card I was promised and we were going to leave. After 10 min, Isaiah comes back and says, “Sorry, the guy who does the gift cards is 45 min out, So…” I can’t say I was surprised. Isaiah promised he would mail it to us but I have been texting Christian and trying to get any of them to respond and confirm they are following through on their promise, but… you guessed it… NO ONE WILL RESPOND AND IT’S JUST EVEN MORE LIES! This place is nothing but liars who do the typical bait and switch to get you there and then… oh no, the car you want is in the shop or someone just bought it… but don’t worry, they will get you a great deal on a more expensive one. Ridiculous and disgusting!!! More

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They made me sign papers without explaining the ambiguous cost included and later, when I asked to revise and eventually reduce the amount, they still used the one with a higher cost for finance. And now wh cost included and later, when I asked to revise and eventually reduce the amount, they still used the one with a higher cost for finance. And now when I am trying to get in touch, neither they reply to my emails nor respond to my call!! Very disappointing! More

by ranabhatgarima Verified Customer Verified Customer

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I had a wonderful experience at Big Star Hyundai. It was very easy, I picked a vehicle of my choice and from there on, we went through the figures, got dealership discount and rebates, and the deal w It was very easy, I picked a vehicle of my choice and from there on, we went through the figures, got dealership discount and rebates, and the deal was done. I got the 2024 Sonata SEL Hybrid, and I’m loving it. More

by dennisokoye4 Verified Customer Verified Customer

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Isiah and Nick Ram did a great job in finalizing the details and finding the right match for a vehicle. details and finding the right match for a vehicle. More

by BILL@ROWELLREALTYTEXAS.COM Verified Customer Verified Customer

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Initially I got a bad experience because your appraisal came back a lot Lower then other dealerships hit your team worked with me to get me into the car I wanted at the end came back a lot Lower then other dealerships hit your team worked with me to get me into the car I wanted at the end More

by Fernando Verified Customer Verified Customer

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