Isaac Germany-Ramirez | Page 2

Issac was awesome, so was Jesse and Paul was helpful in the end as well. Tiarre downright changed the terms of my contact. I have since fixed the issue, but they began by saying oh I signed, I showed have the end as well. Tiarre downright changed the terms of my contact. I have since fixed the issue, but they began by saying oh I signed, I showed have looked at all the service contracts that were added. I explicitly stated I do not want anything added and told her no at every turn. Maybe I am naive but I am truly stunned that this could happen. Not just 7k in service contracts but she changed the length of my contact. Person to person, she knows what she did, she knows I didn’t want any of that, she knows I trusted that none of that was in the contract. And to think she changed the length of the loan! It bothers me to think she would do that to someone. It bothers me to think that nothing will happen for her actions. It feels borderline illegal what she did. I truly wonder if she altered the contact after I had signed. I guess if that is what happened , tiarre should be thankful I can’t prove it. There is a fine line these finance managers walk as they push warranties in most cases you don’t need and don’t want and warranties that do not save you money. This time I am certain she is over that line. They say the room was being recorded. I would give anything to sit down with them and watch and listen, then hear them try to explain how the terms changed and where the service contracts came from. At one point she asked if I would do one for 4 dollars a month and I still said no! I have messages to prove this, I texted my family right after she made that offer telling them about it and how I said no still. Date and time stamped. And yet they will argue but I signed. I hope I’m wrong and this is just my experience because I picture someone on a tight income, a small family, or elderly person and for them to have something like this happen makes me feel awful. There are many reviews saying check everything and get copies of everything! You absolutely should at the very least if you are forced to work with tiarre she downright cheated. She knows she did and I am glad I caught it. Sucks for Isaac, because I would have taken my parents to him. That won’t happen now, tiarre doing this cost them at least another sale and cost Issac money that he would have made very soon. I hope what happen was solely tiarre and not the company as a whole, if it was I pray that they will watch the footage, they listen to what was said and they reprimand her for this. I don’t think she should lose her job for this, unless she altered the contracts after I signed which is a felony. If she added the services then knowing that I said no to it all, quickly shoved the papers at me to sign, and if she misrepresented what I was signing, I hope it is addressed. I hope you don’t stand for that reliable. I will take this to the BBB along with the consume protection office of New Mexico. Just in case this becomes a repeat pattern, maybe I will be saving someone this stress and disappointment down the road. More

Report | Print

Had service done at Reliable Nissan. No Hassle. Always a great experience. Love reliable Nissan No Hassle. Always a great experience. Love reliable Nissan More

by ktan Verified Customer Verified Customer

Report | Print

Isaac was a great help and very patient. He made sure I left in a car and happy with my choice He made sure I left in a car and happy with my choice More

by BICONDOVAMEGAN Verified Customer Verified Customer

Report | Print

I went to Reliable Nissan and had a no pressure experience with Pac-Man, Jason and Isaac. Went in looking for parts and almost ended up purchasing a vehicle. Will be back in the future. experience with Pac-Man, Jason and Isaac. Went in looking for parts and almost ended up purchasing a vehicle. Will be back in the future. More

Report | Print

Reliable Nissan is no hassle and it was a great experience with Jessica and Destiny experience with Jessica and Destiny More

Report | Print

I purchased my 2019 Jeep Wrangler at Reliable Nissan and had an outstanding experience and there was no pressure and no hassle in the process. had an outstanding experience and there was no pressure and no hassle in the process. More

Report | Print

The team helped me get a reliable car and were helpful throughout the process. Everything was straightforward and handled professionally. throughout the process. Everything was straightforward and handled professionally. More

by KEDRICK01 Verified Customer Verified Customer

Report | Print

He was honest, kind, and very informative. I plan on sending others to him in the future I plan on sending others to him in the future More

by MOONANDBACK0409 Verified Customer Verified Customer

Report | Print

Friendly and very welcoming. Educated us on the best purchase that made sense Knowledgeable staff willing to go the extra mile Educated us on the best purchase that made sense Knowledgeable staff willing to go the extra mile More

by BRIANA.AVELINA Verified Customer Verified Customer

Report | Print

Isaac was wonderful. Very knowledgeable and listened to what I was looking for and really cared that I got what I was looking for. He stayed after his shift did not make Very knowledgeable and listened to what I was looking for and really cared that I got what I was looking for. He stayed after his shift did not make me feel like he was in a hurry to get me out of there. Once the deal was made he kept on top of making sure my car was clean and ready for delivery and paperwork signed all in 1 hour. Thank you so much Issac! More

by KCARMODY2221 Verified Customer Verified Customer

Report | Print