Hernan Garay
Hernan Garay at Toyota of Lancaster
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Hernan Garay

FINANCE MANAGER

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
122 Reviews

Languages Spoken

English English

Spanish Spanish

4.7

122 Reviews

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122 Reviews of Hernan Garay

November 12, 2024

Dealership Rating
Employee Rating

I have purchased three cars from them. Friendly and prompt service. I will continue to use them More

by GLORIAGLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Toyota of Lancaster responded

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

November 03, 2024

Dealership Rating
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Great experience great customer service friendly Met my needs received the car I wanted. Go Toyota! More

by REATHA1968
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Mejia, Edgar Bravo

Nov 04, 2024

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

October 05, 2024

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Employee Rating

It was a miraculous experience! Joshua had everything ready and made the transaction smooth and swift. We were not sure which car to buy and Joshua asked our needs and wants and was More

by salperin851
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Alperin

Oct 07, 2024

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Joshua Alperin receives the recognition he deserves. Thank you again and have a great day!

September 28, 2024

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They are a great team. The treat me with respect and helped me a lot. Thank you!!! More

by MA_gpE_SAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Grizzell, Jeff Calero , Javier Gutierrez

Sep 30, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 29, 2024

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Employees are very helpful and give great customer service. Erick did a good job in assisting us for service on vehicle. More

by Jose.mendoza1013
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Gonzalez, Erick Bravo , Javier Gutierrez

Sep 03, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 26, 2024

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I liked customer service. I liked how patient Felipe was and did not overwhelm us. Explained everything in detail in order for us to understand and feel confident in our purch More

by Jrromero98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Felipe Torres

Aug 26, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

Aug 26, 2024

Jrromero98 responded

No thank you for the experience and great customer service

August 21, 2024

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Car is fine salesmen was great, contract guy was fine but does not follow-up and owes me $70.00. not happy with follow-up service. More

by LUCASF0
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Adcock, Edgar Bravo, Joshua Alperin , Henry Abarca

Aug 21, 2024

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Please reach out to me directly at (661) 952-2103 so we can make things right.

August 06, 2024

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My experience with Toyota was fair but rushed. I wanted the car that we were inquiring about but if I didn't make a decision right now, I was told that the car probably wouldn't be there the next More

by cfrazier1324
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andy Chavez, Nico Stoll

Aug 06, 2024

Toyota of Lancaster responded

I'm sorry that you felt rushed during your car-buying process. We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and make things right. Please feel free to contact us directly at (661) 952-2103 so we can get your appointment set up.

June 07, 2024

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Very friendly, supportive staff members. Everyone was polite and helpful in making sure that all was well with me also my family members. Great envionment. More

by lorettaduhon402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2024

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

June 04, 2024

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Employee Rating

**Exceptional Car Buying Experience with Anthony Doyle** From the moment I stepped onto the showroom floor, Anthony Doyle made my car buying experience nothing short of exceptional. His extensive More

by jose_bbarrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Doyle

Jun 04, 2024

Toyota of Lancaster responded

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each customer. Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

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