Hernan Garay
Hernan Garay at Toyota of Lancaster
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Hernan Garay

FINANCE MANAGER

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
125 Reviews

Languages Spoken

English English

Spanish Spanish

4.7

125 Reviews

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125 Reviews of Hernan Garay

December 10, 2024

Dealership Rating
Employee Rating

Excellent salesman Nico. Service center was super quick and friendly but would have liked a vacuum and wash when my car was done. Nissan does that. More

by DAVISMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Annie Vodegel

Dec 12, 2024

Toyota of Lancaster responded

We're sorry to hear that you didn't get the result you were hoping for during your visit. We take pride in our services and we apologize for not meeting your expectations. Tank you for taking the time to share your thoughts with us and we will be sure to pass along your suggestions.

November 23, 2024

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Employee Rating

Everyone was so friendly, helpful, and knowledgeable about their products and services. We felt as though we were treated like royalty. More

by LORICKURIYAMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 25, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 22, 2024

Dealership Rating
Employee Rating

Toyota of Lancaster has always provided my family and I with the best service possible. More

by Mcardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 22, 2024

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

November 12, 2024

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Employee Rating

I have purchased three cars from them. Friendly and prompt service. I will continue to use them More

by GLORIAGLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Toyota of Lancaster responded

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

November 03, 2024

Dealership Rating
Employee Rating

Great experience great customer service friendly Met my needs received the car I wanted. Go Toyota! More

by REATHA1968
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Mejia, Edgar Bravo

Nov 04, 2024

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

October 05, 2024

Dealership Rating
Employee Rating

It was a miraculous experience! Joshua had everything ready and made the transaction smooth and swift. We were not sure which car to buy and Joshua asked our needs and wants and was More

by salperin851
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Alperin

Oct 07, 2024

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Joshua Alperin receives the recognition he deserves. Thank you again and have a great day!

September 28, 2024

Dealership Rating
Employee Rating

They are a great team. The treat me with respect and helped me a lot. Thank you!!! More

by MA_gpE_SAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Grizzell, Jeff Calero , Javier Gutierrez

Sep 30, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

August 29, 2024

Dealership Rating
Employee Rating

Employees are very helpful and give great customer service. Erick did a good job in assisting us for service on vehicle. More

by Jose.mendoza1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Gonzalez, Erick Bravo , Javier Gutierrez

Sep 03, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

August 26, 2024

Dealership Rating
Employee Rating

I liked customer service. I liked how patient Felipe was and did not overwhelm us. Explained everything in detail in order for us to understand and feel confident in our purch More

by Jrromero98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Felipe Torres

Aug 26, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

Aug 26, 2024

Jrromero98 responded

No thank you for the experience and great customer service

August 21, 2024

Dealership Rating
Employee Rating

Car is fine salesmen was great, contract guy was fine but does not follow-up and owes me $70.00. not happy with follow-up service. More

by LUCASF0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kelly Adcock, Edgar Bravo, Joshua Alperin , Henry Abarca

Aug 21, 2024

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Please reach out to me directly at (661) 952-2103 so we can make things right.

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