Herberto Delgado
Herberto Delgado at Volkswagen of Downtown Chicago
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Herberto Delgado

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
294 Reviews
4.5

294 Reviews

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294 Reviews of Herberto Delgado

March 20, 2025

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My experience was the best. The service was done fast & they communicated everything that needed to be done. They called & texted if I wasn’t on site. More

by niyanicole1994
Service Price Transparency
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Recommend Dealer
Yes
Mar 20, 2025

Volkswagen of Downtown Chicago responded

Thank you, Nicole, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 14, 2025

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Great service! Everyone was really nice. I purchased a 2024 atlas cross sport. They had me in and out in about two hours or less. I love it and would recommend thei More

by monicagreen649
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Angie Berg

Mar 14, 2025

Volkswagen of Downtown Chicago responded

Thank you for your review! We're thrilled to hear you had a great experience purchasing your 2024 Atlas Cross Sport. We're happy we could make the process quick and easy for you. Enjoy your new vehicle, and we appreciate your recommendation!

March 12, 2025

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The service went smooth and the service department team was helpful with explaining what part was needed to repair my vehicle. More

by CWASHINGTON74
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Recommend Dealer
Yes
Mar 12, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 12, 2025

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Much better service than the dealership I went to in the suburbs! Love the location and being able to walk to so much while I waited. No issues and great communication More

by S. Stewart
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Recommend Dealer
Yes
Mar 12, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 10, 2025

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I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr More

by Kurtis C
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Recommend Dealer
Yes
Mar 11, 2025

Volkswagen of Downtown Chicago responded

Thank you, Kurtis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

February 25, 2025

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The downtown VW team is pleasant, cooperative, expedient, and kind. Customer service was delivered with care More

by cheiser0
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Recommend Dealer
Yes

Other Employees Tagged: Larry Cohen

Feb 25, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 21, 2025

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Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

by Dane’s Volkswagen
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Recommend Dealer
Yes
Feb 21, 2025

Volkswagen of Downtown Chicago responded

We are very happy Fred and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 10, 2025

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It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93
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Recommend Dealer
Yes
Feb 10, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2025

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They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD
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Recommend Dealer
Yes
Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. Thank you for your business.

January 29, 2025

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Employee Rating

Luis greeted me with a smile and a professional attitude. He took note of my concerns with my vehicle. He kept me updated on the progress of the repairs. All of my concerns were addressed. Work was completed More

by Stephen.burns
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Recommend Dealer
Yes
Jan 29, 2025

Volkswagen of Downtown Chicago responded

Stephen, Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years!

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