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Heather Beran
Heather Beran at Bryan College Station Toyota
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Heather Beran

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

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4.8
56 Reviews
4.8

56 Reviews

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56 Reviews of Heather Beran

April 08, 2025

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I will keep coming back to BCS Toyota year after year because of the amazing customer service and a Top Grade Service department. Been doing business and service with them since 2007. More

by MAURIPASKET
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Recommend Dealer
Yes

Other Employees Tagged: Ron Broesche, Bobby Hall, Carey Hausenfluck, Tony Rogers

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Apr 10, 2025

Bryan College Station Toyota responded

Thank you for your continued loyalty! We’re honored to have been your go-to dealership and service provider since 2007. We’re grateful for your trust and look forward to continuing to provide you with amazing customer service and top-grade service for many more years to come! Customer Relations Manager customerservice@purdygroupusa.com

April 08, 2025

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The service department was quick, got the work done and kept me updated on what was happening. Heather did a great job. Thank you. More

by RDJ252
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Recommend Dealer
Yes
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Apr 10, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad to hear that Heather and our service team were able to provide quick and efficient service while keeping you informed. We appreciate your trust and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

March 29, 2025

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Always providing reminders for service and reasonable costs. Quality services and done in expected time. More

by scooke5
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Recommend Dealer
Yes

Other Employees Tagged: Randy Dowling

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Apr 01, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We’re glad to hear that our reminders, reasonable costs, and quality service have met your expectations. We appreciate your trust and look forward to assisting you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

March 23, 2025

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Heather and Ron were very helpful I letting me know what was going on and my options More

by THOMPSON.MARIE36
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Broesche

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Mar 24, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We're glad to hear that Heather and Ron were able to assist you and provide you with clear information on your options. We appreciate your business and are here if you need anything further. Customer Relations Manager customerservice@purdygroupusa.com

March 18, 2025

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Heather B. made our customer experience the best we have ever had at a Toyota dealership. More

by gmitchell63
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Yes
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Mar 18, 2025

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're glad to hear that Heather made your experience exceptional. We appreciate your kind words and look forward to serving you again! Customer Relations Manager customerservice@purdygroupusa.com

March 05, 2025

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The 12v battery on my Avalon Hybrid failed. Unfortunately, the dealership did not have a replacement in stock (not a common battery). They were able to find an alternative and install it, but i More

by MARCARS
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Recommend Dealer
Yes
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Mar 06, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We understand how frustrating it can be to deal with a battery issue, and we appreciate your patience while we find a solution. We’re glad Heather and our parts team were able to assist you and get you back on the road. If you ever need anything in the future, we’re here to help! Customer Relations Manager customerservice@purdygroupusa.com

March 05, 2025

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Easy drop off/ pick up process with no delays. Friendly staff and accommodating my schedule. More

by REX.JANNE
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Recommend Dealer
Yes
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Mar 06, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We’re glad to hear the drop-off and pick-up process was smooth and that our team could accommodate your schedule. We appreciate your support and look forward to serving you again. Customer Relations Manager customerservice@purdygroupusa.com

February 12, 2025

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10/10 would recommend. Everyone did a great job coordinating not only with me and to the tow company - but also with overall service. More

by mayebutler
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Dowling, Justin Birdwell, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Tony Rogers, Patrick Seigler, Abagail Mojica

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Feb 13, 2025

Bryan College Station Toyota responded

Thank you for the fantastic review! We’re so happy to hear that everything went smoothly and that our team was able to coordinate effectively with both you and the tow company. We appreciate your recommendation and look forward to providing excellent service again in the future! Customer Relations Manager customerservice@purdygroupusa.com

February 09, 2025

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Heather always takes good care of us. She is friendly and helpful. Toyota for the win More

by brenda68742
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Recommend Dealer
Yes
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Feb 10, 2025

Bryan College Station Toyota responded

We're glad to hear that Heather always takes good care of you! Thank you for sharing your positive experience with us! Customer Relations Manager customerservice@purdygroupusa.com

February 06, 2025

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I can honestly say there is absolutely no other dealership treating their customers this great Bryan college station Toyota is excellent and the customer service exceeds any charts More

by kimmdft80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zeeshan Devani, Randy Dowling, Justin Birdwell, Bobby Hall, Manny Lopez, Dustin Holifield, Russell Karli

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Feb 06, 2025

Bryan College Station Toyota responded

Thank you for the wonderful feedback! We're thrilled to hear that you had such a great experience with us. Customer service is our top priority, and it's great to know we exceeded your expectations. We appreciate your support and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

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