Gus Alatorre
Gus Alatorre at Toyota of Lancaster
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Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.6
323 Reviews
4.6

323 Reviews

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323 Reviews of Gus Alatorre

January 19, 2025

Dealership Rating
Employee Rating

Everyone is very kind and willing to help out. They work hard to make sure if you have an issue that there is a solution to make you happy. More

by KIM.JUDY.YOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Edwards

Jan 20, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5 star review. We will be sure to share your kinds words with our team.

January 18, 2025

Dealership Rating
Employee Rating

Gustavo was very helpful and kept me in the loop of everything. I would definitely come back More

by Noemail20
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave our dealership a 5 star review. I'm glad to hear Gustavo was helpful. We look forward to having you visit our location soon.

January 18, 2025

Dealership Rating
Employee Rating

While your service is excellent and staff appear to be knowledgeable, I was extremely disappointed in the estimate that you provided me for replacing the rear struts on my car and for replacing the engine More

by none23
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Melissa Larios

Jan 20, 2025

Toyota of Lancaster responded

I'm sorry to hear you had an unsatisfactory interaction with our service department. We strive to keep our prices fair and competitive but understand that perceptions can vary. We do appreciate your feedback and please let us know if there is anything else that we can do, you can reach out to us at (661) 952-2103.

January 18, 2025

Dealership Rating
Employee Rating

Their service department is really the best and they have their act together better than the other places that I have been to. More

by HAYNESTORE
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 20, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave us a review. Your kind words motivate us to keep doing what we do. However, it wouldn't be possible without our fantastic customers.

January 17, 2025

Dealership Rating
Employee Rating

Good service and very nice people I will refer people to come on down. To toyal More

by Fglasgow
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 17, 2025

Toyota of Lancaster responded

We appreciate the time you took to say a few kind words about our staff. We would definitely appreciate any friends or family you might recommend to our dealership. Once again, thank you, and we look forward to serving you in the future.

January 17, 2025

Dealership Rating
Employee Rating

All went well. Service was as described, cost was reasonable and timing was just right! More

by VIRGINIASALCIDO
Service Price Transparency
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Recommend Dealer
Yes

January 15, 2025

Dealership Rating
Employee Rating

We had a Great experience with Your salesmen, Service Department and financial department. The Service Department did a Great job taking care of Our needs. We are very happy and satisfied. Thank You all. More

by KENNETHWADE55
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 15, 2025

Toyota of Lancaster responded

We are happy to hear you had a great experience with our staff. It takes a great team to come together and provide this type of experience for our customers. We are lucky to have such a team and appreciate all our customer's feedback. Have a wonderful day.

January 12, 2025

Dealership Rating
Employee Rating

Always a great experience when taking my vehicle in for service personnel always nice and attentive never had a problem great service 👍 More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Toyota of Lancaster responded

We know your time is valuable so we appreciate you taking the time to leave us a great review. We appreciate our Loyal Lancaster Toyota customers and we hope to see you back again soon.

January 11, 2025

Dealership Rating
Employee Rating

Nice employees very attentive. Customer service was good. Time waited for my car was good. More

by funnie_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos, Erick Bravo

Jan 13, 2025

Toyota of Lancaster responded

Thank you for your 5 star review. We will be sure to share this with our staff.

January 09, 2025

Dealership Rating
Employee Rating

Gustavo showed exceptional customer service, making sure we were well taken care of every step of the way. More

by ozzyalatorre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 09, 2025

Toyota of Lancaster responded

We appreciate you taking the time to leave a few words about Gustavo. We appreciate you choosing to have us service your vehicle.

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