Gus Alatorre
Gus Alatorre at Toyota of Lancaster
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Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
346 Reviews
4.7

346 Reviews

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346 Reviews of Gus Alatorre

February 27, 2025

Dealership Rating
Employee Rating

Toyota of Lancaster has been out dealership for years and we have our cars serviced there. I have been satisfied with their technicians and service writers every time. More

by jamesrhelm
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas, Kiara Santos

Feb 28, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 25, 2025

Dealership Rating
Employee Rating

Recall notice about Battery new hardware installed took a little longer than expected but it got done N/P More

by FOXHOUND19561
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Feb 25, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 23, 2025

Dealership Rating
Employee Rating

Hello Lancaster Toyota! ….I want to say my experience with your service department was outstanding!…the staff there are polite, respectful and very courteous!…and the service More

by Raulv
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 24, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 21, 2025

Dealership Rating
Employee Rating

Everyone was very helpful and courteous. The assistance to apply for financing was excellent. It was a nice experience. More

by numberonenene
Service Price Transparency
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Recommend Dealer
Yes
Feb 21, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

February 19, 2025

Dealership Rating
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Good service and fast. ...nice people,good comunication and the job is done they let us know ..ty More

by JALEXJIMENEZ1967
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 19, 2025

Dealership Rating
Employee Rating

Best service trustworthy team and job well done. I've had all my services done here and Gustavo and team rock it. No issues or complaints. If ever something does come up they handle it quickly More

by Mikef216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The ladies at the Toyota car rental service are amazing

Feb 19, 2025

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Gustavo Alatorre receives the recognition he deserves. Thank you again and have a great day!

February 16, 2025

Dealership Rating
Employee Rating

I received a good service and good customer service and my car was ready on time More

by Herbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 15, 2025

Dealership Rating
Employee Rating

Professional and excellent. Knows what they are doing with good approach with the customer and good service More

by faddissr.johnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 13, 2025

Dealership Rating
Employee Rating

The dealer ship is nice to me and was very welcoming and respectful I loved it More

by Zabiullah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 12, 2025

Dealership Rating
Employee Rating

The service was fine. However, someone disconnected the front and rear dash cams during service. My assumption is they wanted to 'test drive' my Camry TRD without anyone More

by tsparky
Recommend Dealer
No
Feb 12, 2025

Toyota of Lancaster responded

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for letting us know about this. Your feedback helps us do better. Please call (661) 952-2103 so we can investigate further.

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