Gus Alatorre
Gus Alatorre at Toyota of Lancaster
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Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.6
340 Reviews
4.6

340 Reviews

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340 Reviews of Gus Alatorre

February 15, 2025

Dealership Rating
Employee Rating

Professional and excellent. Knows what they are doing with good approach with the customer and good service More

by faddissr.johnn
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 13, 2025

Dealership Rating
Employee Rating

The dealer ship is nice to me and was very welcoming and respectful I loved it More

by Zabiullah
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 14, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 12, 2025

Dealership Rating
Employee Rating

The service was fine. However, someone disconnected the front and rear dash cams during service. My assumption is they wanted to 'test drive' my Camry TRD without anyone More

by tsparky
Recommend Dealer
No
Feb 12, 2025

Toyota of Lancaster responded

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Thank you for letting us know about this. Your feedback helps us do better. Please call (661) 952-2103 so we can investigate further.

February 10, 2025

Dealership Rating
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Everything was as perfect as perfect could be. Quick, professional, personable. I could have done it myself. Glad I chose you More

by mccordronald
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Toyota of Lancaster responded

Thank you for sharing your experience with us. We’re thrilled to hear that you loved our service and that it met your expectations. We can’t wait to welcome you back soon!

February 07, 2025

Dealership Rating
Employee Rating

I don't like writing words in reviews like this because I can never come up anything to write in them. I can't really remember who I had contact with at the dealership but everyone was great. More

by skiiwithme2
Recommend Dealer
Yes
Feb 07, 2025

Toyota of Lancaster responded

It’s an honor to receive your feedback. Thanks for the shoutout!

February 06, 2025

Dealership Rating
Employee Rating

Efficient and friendly. I do not have fifteen words I fell that are necessary to describe my experience. More

by MARTAESC1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 07, 2025

Toyota of Lancaster responded

Thank you for the 5-star review! We’re here to serve you anytime.

February 06, 2025

Dealership Rating
Employee Rating

I prefer coming to Lancaster location as they have been the best in customer service More

by samy831
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gabriel

Feb 07, 2025

Toyota of Lancaster responded

We can’t wait to share your 5-star review with our team. They’ll be thrilled!

February 04, 2025

Dealership Rating
Employee Rating

Good job . Happy with the job . See you on my next . At list been done in time More

by ireneweisgarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Toyota of Lancaster responded

Thank you so much for the review! It’s a pleasure to hear you had a good experience with our service department. We hope to see you again soon.

February 02, 2025

Dealership Rating
Employee Rating

Thi dealer has the best personal very profesional and they have the best service and they always recomend what ever is best for your car i really recomend them More

by JR845899
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Douglas Velasco

Feb 03, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

January 31, 2025

Dealership Rating
Employee Rating

Great customer service. Friendly informative and great cars. I think toyota has the safest cars always check with the used car stock More

by JGambina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

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