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Gus Alatorre
Gus Alatorre at Toyota of Lancaster
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Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.6
307 Reviews
4.6

307 Reviews

Write a Review

307 Reviews of Gus Alatorre

December 20, 2024

Dealership Rating
Employee Rating

Fantastic service, as always. We always look forward to seeing all those smiling faces. Thank you! More

by jesse61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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December 18, 2024

Dealership Rating
Employee Rating

Overall satisfaction trustful kindness done promptly I been a happy customer for More than 20 years More

by TITA0157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eddie Alvarez, Jacob Asaad, Sean Preston, Cristian Alvarez, Jamie Gawellek

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December 15, 2024

Dealership Rating
Employee Rating

Friendly, knowledgeable, honest service. I even bring my Chevy truck there. I highly recommend this dealership for sales and service. More

by RFM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Dec 16, 2024

Toyota of Lancaster responded

We really appreciate you taking the time to leave us a review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

December 14, 2024

Dealership Rating
Employee Rating

Worst service possible, they do not check their work! Never going back. Twice I’ve had to return the car for work paid for. Purchase the car there and all the service since 2013 never missing an appointm More

by Do go back is my screen name!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 16, 2024

Toyota of Lancaster responded

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

December 13, 2024

Dealership Rating
Employee Rating

Always nice prompt, I've never had a problem with their service. Never have to wait too long More

by kellebee22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 13, 2024

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

December 11, 2024

Dealership Rating
Employee Rating

Excellent and very professional. always finish the job on time , I never have problems with this dealer. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Larios, Douglas Velasco, Annie Vodegel

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Dec 12, 2024

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

December 06, 2024

Dealership Rating
Employee Rating

The service writers are nice and professional. Best part of the service writers is the are honest about their service and how long it takes More

by Bigrobdigga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Melissa Larios, Douglas Velasco, Annie Vodegel

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Dec 06, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

December 04, 2024

Dealership Rating
Employee Rating

Gustavo was very helpful. I highly recommend him! Thank you for servicing my car. You guys are awesome! More

by Seniababy!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2024

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 30, 2024

Dealership Rating
Employee Rating

The time it took to get my vehicle ready was way to long but the outcome was good More

by MARYPARRISH94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 02, 2024

Toyota of Lancaster responded

We're sorry to hear that you had a long wait time and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience.

November 28, 2024

Dealership Rating
Employee Rating

Great the best helpfull they understand my need they resolved my problems friendly I no more to say More

by ANGELESR5311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Douglas Velasco

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Nov 29, 2024

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

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