Gus Alatorre
Gus Alatorre at Toyota of Lancaster
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Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
350 Reviews
4.7

350 Reviews

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350 Reviews of Gus Alatorre

March 26, 2025

Dealership Rating
Employee Rating

AMAZING SERVICE, HE ANSWERED ALL THE QUESTIONS AND CONCERNS WE HAD. WILL RECOMEND TO EVERYONE More

by nonE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2025

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

March 21, 2025

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Very, pleased with the service. Mr. Gustavo was very professional and kept me updated on my car at all times. Very satisfied and highly recommend MrGust. More

by mariamenegazzo74
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 21, 2025

Toyota of Lancaster responded

Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.

March 14, 2025

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Employee Rating

Professional, Good service. Would be nice if the oil change ciupon would come more often. I appreciate the service. However I'm a senior on a fix income and oil changes are not More

by julieclark27
Service Price Transparency
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Recommend Dealer
Yes
Mar 14, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our service provided. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!

March 14, 2025

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Convenient fast and on point, provided good service tempt you to look around with new cars More

by manuel_reyes5
Service Price Transparency
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Recommend Dealer
Yes
Mar 18, 2025

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with Gus Alatorre.

February 27, 2025

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Toyota of Lancaster has been out dealership for years and we have our cars serviced there. I have been satisfied with their technicians and service writers every time. More

by jamesrhelm
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas, Kiara Santos

Feb 28, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 25, 2025

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Employee Rating

Recall notice about Battery new hardware installed took a little longer than expected but it got done N/P More

by FOXHOUND19561
Service Price Transparency
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Recommend Dealer
Yes
Feb 25, 2025

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

February 23, 2025

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Hello Lancaster Toyota! ….I want to say my experience with your service department was outstanding!…the staff there are polite, respectful and very courteous!…and the service More

by Raulv
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Recommend Dealer
Yes
Feb 24, 2025

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

February 21, 2025

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Employee Rating

Everyone was very helpful and courteous. The assistance to apply for financing was excellent. It was a nice experience. More

by numberonenene
Service Price Transparency
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Recommend Dealer
Yes
Feb 21, 2025

Toyota of Lancaster responded

Thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

February 19, 2025

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Good service and fast. ...nice people,good comunication and the job is done they let us know ..ty More

by JALEXJIMENEZ1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

February 19, 2025

Dealership Rating
Employee Rating

Best service trustworthy team and job well done. I've had all my services done here and Gustavo and team rock it. No issues or complaints. If ever something does come up they handle it quickly More

by Mikef216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The ladies at the Toyota car rental service are amazing

Feb 19, 2025

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Gustavo Alatorre receives the recognition he deserves. Thank you again and have a great day!

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