Gus Alatorre
Gus Alatorre at Toyota of Lancaster
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Gus Alatorre

Service Advisor

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.6
287 Reviews
4.6

287 Reviews

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287 Reviews of Gus Alatorre

November 18, 2024

Dealership Rating
Employee Rating

Very helpful and accommodating staff, they are super dedicated to there job im satisfied , and my car has a big difference More

by Lady Lucille
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 18, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

November 12, 2024

Dealership Rating
Employee Rating

I have purchased three cars from them. Friendly and prompt service. I will continue to use them More

by GLORIAGLO
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Recommend Dealer
Yes
Nov 12, 2024

Toyota of Lancaster responded

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

November 12, 2024

Dealership Rating
Employee Rating

Each of the staff, from scheduling my appointment through completion of service, that I interacted with was friendly, courteous and performed their jobs efficiently. More

by MB
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 12, 2024

Toyota of Lancaster responded

We’re really grateful and appreciate you taking the time to share your rating with us.

November 11, 2024

Dealership Rating
Employee Rating

Service was completed in a timely manner with no problems. Communication from start to finish was good More

by JAIME.A.ESTRADA89
Service Price Transparency
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Recommend Dealer
Yes
Nov 11, 2024

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

November 11, 2024

Dealership Rating
Employee Rating

Excellent service and they are helpful. The service are always satisfying. They should serve Donut and not only coffee while we're waiting. Only if they can. Thanks for the coffee. More

by kalaku
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Nov 11, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path. We will be sure to bring up your suggestions to upper management.

November 09, 2024

Dealership Rating
Employee Rating

Have good serve i and are helpful with people and are quick to have the car ready More

by Maribel
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas

Nov 11, 2024

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you.

November 09, 2024

Dealership Rating
Employee Rating

Person who helped us was extremely helpful and polite. Also, service was completed when promised. More

by Mariela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kiara Santos

Nov 11, 2024

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

November 09, 2024

Dealership Rating
Employee Rating

Took 5hours put on new tires left tire and rims dirty had to have detailed cost me no paperwork for tires More

by micjohns
Recommend Dealer
No
Nov 11, 2024

Toyota of Lancaster responded

We're sorry to hear that you had a long wait time and that it was not up to your standards. We understand how frustrating this can be and we apologize for any inconvenience. We take all feedback seriously and please know that we’ll be looking into it immediately.

November 08, 2024

Dealership Rating
Employee Rating

Toyota of Lancaster has always been good to me and my family. We all have a lot of Toyota’s. Would not go anywhere else More

by yescha6969
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 08, 2024

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

November 06, 2024

Dealership Rating
Employee Rating

It’s the most amazing service I have ever had at any Car Service! Everyone from receptionist to dealers to service professionals were all amazing and I am very grateful for top-notch customer service. They More

by celine10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Toyota of Lancaster responded

We truly appreciate your support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.

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