Very great customer service and turn around time.
Very detailed updates on my vehicle also. Megan Moore and the team at Maxwell Ford treated me very well to say the least! Thank y’all so much! Highly
Very detailed updates on my vehicle also. Megan Moore and the team at Maxwell Ford treated me very well to say the least! Thank y’all so much! Highly recommend Maxwell Ford for all your vehicles needs!
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by Timbond313
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Megan Moore
May 17, 2024 -
Group 1 Ford of South Austin responded
We're delighted to learn about your positive experience and the great assistance provided by Megan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Brett Rozek managed our transaction and was very polite,
patient and respectful.
The sales experience was excellent!
patient and respectful.
The sales experience was excellent!
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by lkhejl
Other Employees Tagged:
Steve Cargo
May 17, 2024 -
Group 1 Ford of South Austin responded
Congratulations on your new vehicle! We're thrilled that Brett provided you with an excellent sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
The sales team was great, but if you ever need to call
them after your purchase, expect to never receive a call back. I called them about 6-7 times in a 2 week period and left voicemails with pretty much
them after your purchase, expect to never receive a call back. I called them about 6-7 times in a 2 week period and left voicemails with pretty much any manager that the front desk would send me to. Never once had a manager answer the phone nor did they ever return a call! Amazing customer service right?!? Just be prepared to never have anyone reach back out to you unless you go in to the business in person!! Once they make the sale, they will NEVER reach back out to you unless you’re wanting to buy another vehicle from them! Take this as your warning as a customer…
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by jasonschafer4
May 15, 2024 -
Group 1 Ford of South Austin responded
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Jul 31, 2024 -
Group 1 Ford of South Austin responded
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Djemma Kechichian
dkechichian@maxwellford.com
The service person was trying to get as much money out of
me as possible, not very professional was not pleased with his service .
me as possible, not very professional was not pleased with his service .
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by Ojeda1951
Other Employees Tagged:
Steve Cargo
Jun 17, 2024 -
Group 1 Ford of South Austin responded
Thank you for speaking with us over the negative service visit experience you had with us. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at gkimball@maxwellford.com.
John Sullivan, Service Manager
The dealership worked hard to meet my demands on the
price. I knew what I wanted for my trade and what I was willing to
Pay for the truck. The finance manager was a bit squirrelly and did not give me a
price. I knew what I wanted for my trade and what I was willing to
Pay for the truck. The finance manager was a bit squirrelly and did not give me a copy of the papers I signed until I asked for them a few days later and was unwilling to try to find me a better rate on finance because he knew I would be paying it off after the first payment.
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by Jw52
Other Employees Tagged:
Steve Cargo
May 03, 2024 -
Group 1 Ford of South Austin responded
We truly value your business and thank you for bringing this to my attention. Please contact me directly at brolls@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Bryson Rolls
Finance Director
brolls@maxwellford.com
I believe the employees who helped me during this car
buying process were doing their best to help me get a good deal.
buying process were doing their best to help me get a good deal.
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by Porterhousestk
Other Employees Tagged:
Steve Cargo, Hunter in sales, and Diego in finance
Apr 30, 2024 -
Group 1 Ford of South Austin responded
That's great to hear! It's always reassuring to know that the employees are dedicated to helping customers get the best deal possible. We're here to ensure your satisfaction and make your experience with us exceptional every time. Enjoy your new vehicle!
Fast and friendly service.
I came in for an oil change an had time for a quick look at a new vehicle.
I came in for an oil change an had time for a quick look at a new vehicle.
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by jhysick
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Apr 28, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a fast and friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I have been dealing with Maxwell for eight years .
Their services is always very good and their tech technical service advisors have always been right there for me. I have the last couple of times he
Their services is always very good and their tech technical service advisors have always been right there for me. I have the last couple of times he has taken very good care of me.
I would recommend and the dealership wholeheartedly.
Lloyd Jones
Also, Kimble Hays Took the time to walk me around to look at new and used trucks to buy. He was very helpful and honest with me.
I appreciate these guys!
Lloyd Jones
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by ljones
Service Price Transparency
Other Employees Tagged:
Kimble Hayes
Apr 25, 2024 -
Group 1 Ford of South Austin responded
Lloyd, thank you for your loyalty to Maxwell over the past eight years and for recommending us wholeheartedly. We're delighted to hear about your positive experiences with our technical service advisors and Kimble. Your satisfaction is our priority, and we look forward to serving you for many more years to come.
Great customer service!
Quick, easy and helpful agents with vast knowledge and recommendations for my vehicle.
Quick, easy and helpful agents with vast knowledge and recommendations for my vehicle.
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by Jaredzoch
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Apr 23, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great and fast service with polite employees.
It was overall a great experience as it always is.
It was overall a great experience as it always is.
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by ruckster3
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Apr 19, 2024 -
Group 1 Ford of South Austin responded
We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.
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