The service was fast friendly and easy.
The waiting space is nice, would recommend to friends
The waiting space is nice, would recommend to friends
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by Nando
Service Price Transparency
Excellent support and first class service, with excellent
follow-up and communication by Lynne Thurmond.
follow-up and communication by Lynne Thurmond.
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by saricep
Service Price Transparency
Other Employees Tagged:
Lynne Thurmond
Jun 14, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Bold faced liars.
Terrible experience. Nothing went smoothly. Sales associate Serena was terrible and unknowledgeable. Nothing was done when I got there like it was su
Terrible experience. Nothing went smoothly. Sales associate Serena was terrible and unknowledgeable. Nothing was done when I got there like it was supposed to be. Was told there was no warranty when it's clearly stated online that it does include a warranty. STAY FAR AWAY FROM THIS PLACE!
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by Brad
Other Employees Tagged:
Serena, Jason. Jason is the only person that was helpful
Jun 17, 2026 -
Group 1 Ford of South Austin responded
Hello Brad,
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation.
Thank you,
DJEMMA FIVEL
Pre-Owned Sales Manager - Group 1 Ford of South Austin
512-916-2659
dkechichian@group1auto.com
Unfortunately, due to undisclosed damage that remains
unresolved and exceedingly poor communication I have to leave a bad review. Cannot get anyone from the dealership to respond to phone, email, or text
unresolved and exceedingly poor communication I have to leave a bad review. Cannot get anyone from the dealership to respond to phone, email, or text to resolve this safety issue in the 2023 Audi Q4 I purchased April 11. Love the car! VERY DISAPPOINTED in this dealership!
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by susan.mingay
Other Employees Tagged:
Steve Cargo
Jun 11, 2026 -
Group 1 Ford of South Austin responded
Susan, We are sorry you feel that we have not communicated effectively. The star in your windshield is certainly unfortunate. As part of our process, we do repair rock chips and stars on pre-owned vehicles when they are identified during our inspection. Although this occurred after delivery, we offered to repair the star in your windshield as a goodwill gesture, and that offer still stands. If you would like to have the windshield repaired, please reach out to me directly and I will be happy to assist with scheduling the repair. Thank you for your feedback, and we look forward to helping resolve this concern. Ryan Scott Sales Manager 512-443-5000 ryanscott@group1auto.com
The buying process went smoothly for the second time in
less than a year with the same salesman Ben Beasley. I will always recommend group 1 ford
less than a year with the same salesman Ben Beasley. I will always recommend group 1 ford
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by Tomfbach
Other Employees Tagged:
Ben Beasley
Jun 04, 2026 -
Group 1 Ford of South Austin responded
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of South Austin. Feel free to reach out to us if you need anything. Have a wonderful day.
Friendly and knowledgeable staff.
They were willing to do what it takes to make a fair deal happpen.
They were willing to do what it takes to make a fair deal happpen.
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by claiborne.arthur
Other Employees Tagged:
Dylan Manley
Jun 04, 2026 -
Group 1 Ford of South Austin responded
Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
I had a great experience at Group 1.
The staff was very friendly and the service was very quick!
The staff was very friendly and the service was very quick!
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by koltonbooty
Service Price Transparency
Jun 03, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Great service’ discussed plan prior to starting,
everything was as expected and the service managers was in contact
everything was as expected and the service managers was in contact
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by jerremyarntson
Service Price Transparency
Jun 03, 2026 -
Group 1 Ford of South Austin responded
Hi, we are so happy to read such a great review about Group 1 Ford of South Austin! If you have any further questions, please give us a call. We're always happy to help!
Arrived a little before my appointment time.
Taken care of pretty quickly & ready to go! Great friendly service
Taken care of pretty quickly & ready to go! Great friendly service
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by Christie-smith
Service Price Transparency
Jun 03, 2026 -
Group 1 Ford of South Austin responded
Hello Christie, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Amazing!
Jackie is the best in the service department. Great experience, as always. Highly recommend.
Jackie is the best in the service department. Great experience, as always. Highly recommend.
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by Rammersk
Service Price Transparency
Other Employees Tagged:
Jackie
Jun 03, 2026 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.
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