good experience at the dealership.
everyone was helpful during my time there from start to end.
everyone was helpful during my time there from start to end.
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by angelogonzalez
Other Employees Tagged:
Ben Beasley
Jul 09, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy we could provide you with a positive experience! Thank you, and have a fantastic day!
The service was excellent and efficient.
I will definitely be back the next time I need service.
I will definitely be back the next time I need service.
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by erica.weden
Service Price Transparency
Other Employees Tagged:
Johnathan
Jul 04, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Eric made the process pretty easy and was not remotely
pushy which we appreciated. We ended up buying two cars at the same time and they handled that process for us.
pushy which we appreciated. We ended up buying two cars at the same time and they handled that process for us.
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by Just a dude
Other Employees Tagged:
Eric Belmont
Jul 01, 2026 -
Group 1 Ford of South Austin responded
Hi, we're happy you found Eric to be so supportive during your experience here at Group 1 Ford of South Austin. We are always more than happy to assist you if anything else comes up. Take care!
My service advisor was the Best, She got the service
work done on my Truck in record time . She advised me on getting tire tires rotated and She got it done .The entire service team worked together and
work done on my Truck in record time . She advised me on getting tire tires rotated and She got it done .The entire service team worked together and did a Great Job !
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by george
Service Price Transparency
Jun 30, 2026 -
Group 1 Ford of South Austin responded
George, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! If you have any further questions, please give us a call. We're always happy to help!
Great customer service with Jackie!
Highly recommended going to see her when you need excellent care
Highly recommended going to see her when you need excellent care
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by Sheri Albin
Service Price Transparency
Other Employees Tagged:
Jackie
Jun 29, 2026 -
Group 1 Ford of South Austin responded
Hello Sheri, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Got taken care of immediately, staff communicated with me
efficiently and kept me updated every step of the way.
efficiently and kept me updated every step of the way.
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by Rubensahidcruz
Other Employees Tagged:
Lyne
Jun 26, 2026 -
Group 1 Ford of South Austin responded
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I had my Bronco Raptor serviced and it was outstanding.
Easy to book, quick check-in and great service. I will definitely not hesitate to take it back as needed!
Easy to book, quick check-in and great service. I will definitely not hesitate to take it back as needed!
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by ScottC
Service Price Transparency
Jun 26, 2026 -
Group 1 Ford of South Austin responded
Hello, we are so happy to read such a great review about Group 1 Ford of South Austin! We can't wait to see you again, have a great day.
Service writer, Freddie, was very concerned and
proactive with the needs of our service request.
I look forward to having him take care of our automotive requirements in the future.
proactive with the needs of our service request.
I look forward to having him take care of our automotive requirements in the future.
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by A. Calk
Service Price Transparency
Other Employees Tagged:
Freddie, service writer
Jun 26, 2026 -
Group 1 Ford of South Austin responded
Hello, we're happy you found our staff Freddie to be so supportive during your experience here at Group 1 Ford of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.
They're responsive and want your business in the
beginning, but then once you buy the vehicle, once you leave there they're almost non-responsive and won't help you. I bought a Ford F-150 and it has
beginning, but then once you buy the vehicle, once you leave there they're almost non-responsive and won't help you. I bought a Ford F-150 and it has water/moisture inside the tail light. The day I bought it was raining, And then they washed it, So I assumed it was from either the rain or the wash. But now 10 days later the moisture is still there and getting worse. They won't make it right. They said I have to pay for it on my own. It's going to be about $1,400 to replace the light fixture. The crazy part is I have 3 warranties. I have a 30-day 1,000 mile warranty with Group1 dealership. I have a 90-day 4000 mile blue advantage Ford bullcrap warranty as well. And then I purchased a 5-year 48,000 mile bumper to bumper warranty so they call call it through Ford. ALL 3 of which they say will not cover it. This is a bunch of xx that they won't make it right, since I haven't even had the truck but 10 days, and let them know almost right away. So i would definitely stay away from them and not recommend them to family or friends or anyone. Don't believe any of the lies they feed you. The part that really gets me is that they will feed you any bull crap to get the sale. They will tell you things like "IF ANYTHING happens with your vehicle within the 1000 mile or 4,000 mile warranty we'll take care of it for you". LIES LIES LIES!! Because they ain't taking care of anything. STAY AWAY!!
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by michaelconstante21
Jun 29, 2026 -
Group 1 Ford of South Austin responded
Michael,
I am sorry that you are having this issue. We never want any of our vehicles to experience any type of mechanical issues, but unfortunately it can occur. If you would please reach out and let me see what I can do to help out.
Steve Cargo
Used Car Director - Group 1 Ford of South Austin
scargo@Group1Auto.com
512 443 5000
Awesome customer service they got me in and out and under
an hour with oil change and tire rotation
an hour with oil change and tire rotation
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by Me
Service Price Transparency
Other Employees Tagged:
Rob
Jun 25, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!