Very unprofessional, promising to provide updates and not
following through. Bad service equals No customers.
following through. Bad service equals No customers.
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by jmpingar
Service Price Transparency
Other Employees Tagged:
Freddy, Jordan.. Expected call from management..
Oct 27, 2026 -
Group 1 Ford of South Austin responded
We apologize that your experience did not meet your expectations. At Group 1 Ford of South Austin, we take customer feedback seriously and strive to provide professional service, clear communication, and timely updates throughout the service process. Unfortunately, we have been unable to identify your visit based on the information provided in this review. We would appreciate the opportunity to speak with you directly, review your concerns, and better understand what occurred so we can address the situation appropriately. Please contact me at 512-916-2608 so I can gather the necessary information to look into your situation and work toward a resolution. We value your feedback and welcome the opportunity to discuss your experience further. Andrew Sommerville Group 1 Ford of South Austin - Service Manager 512-916-2608 asommerville@group1auto.com
Oct 30, 2026 -
jmpingar responded
My invoice # 959202. Tag-8573. Day taken for TS 10/12/2026, day of pickup 10/16/2026.
Ricardo Portillo promised to relay my initial complaint to his service manager.
Excellent service and very quick to act on my car.
Solid oil change experience. 5 stars.
Solid oil change experience. 5 stars.
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by andersok319
Oct 24, 2026 -
Group 1 Ford of South Austin responded
Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Had clutch issues on bronco with only 32k miles.
Dealership held my car for more than two weeks trying to figure out the cause of the issue, but Shawnie was very helpful keeping me up to date on
Dealership held my car for more than two weeks trying to figure out the cause of the issue, but Shawnie was very helpful keeping me up to date on status.
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by brianvanderglas
Other Employees Tagged:
Shawnie
Oct 24, 2026 -
Group 1 Ford of South Austin responded
Hello, we're happy you found Shawnie to be so supportive during your experience here at Group 1 Ford of South Austin. If you have any further questions, please give us a call. We're always happy to help!
Maxwell Ford has been servicing my 2015 F150 since new.
I have always had excellent service.
I have always had excellent service.
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by Lrvest17
Service Price Transparency
Oct 16, 2026 -
Group 1 Ford of South Austin responded
Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I called about a recall notice.
The phone was answered by a real person and I was quickly connected to Lynn in the service department. She was very knowledgeable and I was able to g
The phone was answered by a real person and I was quickly connected to Lynn in the service department. She was very knowledgeable and I was able to get my vehicle in that afternoon and it was finished the next morning. It was a software update for the PCM valve. A 35-point check was also done. As promised, Lynn sent me a text as well as an email letting me know the upgrade was finished and gave me a review of the 35 point check of my vehicle. When I picked my vehicle up, we reviewed the 35 point check and prioritized which repairs maybe needed first. I found Lynn to be extremely helpful, knowledgeable and good to work with!
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by hpmannis31
Service Price Transparency
Other Employees Tagged:
Lynn
Oct 16, 2026 -
Group 1 Ford of South Austin responded
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jackie Woira took my call, received my car and had the
problem repaired quickly.. I will remember that and both refer people I know and use your service again because of Jackie
problem repaired quickly.. I will remember that and both refer people I know and use your service again because of Jackie
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by James_cashion
Service Price Transparency
Other Employees Tagged:
Jackie Wiora made everything quick and easy
Oct 12, 2026 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to Jackie here at Group 1 Ford of South Austin! If you have any further questions, please don't hesitate to reach out!
People I dealt with didn't jerk me around.
They gave me a good price on my new truck. Felt like I was dealing with Honest people.
They gave me a good price on my new truck. Felt like I was dealing with Honest people.
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by wesleyrichardson87
Other Employees Tagged:
Matthew and Ben
Oct 11, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
We had a great experience at Group One Ford, our
salesperson Serena was great. I would definitely go back here for a future purchase.
salesperson Serena was great. I would definitely go back here for a future purchase.
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by Mike
Oct 11, 2026 -
Group 1 Ford of South Austin responded
Hello Mike, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The guy I talked to that sold me.
The car was great. The guy who did the financing was pretty cool as well. I was under a lot of duress trying to make the purchase the long ride durin
The car was great. The guy who did the financing was pretty cool as well. I was under a lot of duress trying to make the purchase the long ride during rush-hour traffic kind of sucked. I barely looked at the car I did pop up in the trunk and make sure that works since the one that my mom has doesn’t work anymore. The interior was road kinda hard years of being in the hot Texas Sun, the window tint on the driver‘s door you couldn’t even look through the ceiling was sagging, but I paid less for a whole car than I would if I bought a new transmission and clutch.
After weeks and months of Uber drivers that don’t speak English, I was more than excited to have some wheels that I can get around and finally bought this car on Monday. Couple days later the oil light came on. I immediately took care of it and guess what the motor was more than 2 quarts low on oil who sells a car that’s low on oil. ?
When I went back to the place to get my tag for my window, the only person that talk to me was a lady who gave me my tag
You’d be smart to actually spend more time looking at what you’re getting I’m probably check the oil
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by doncoolcr
Other Employees Tagged:
Mario Guerra
Oct 12, 2026 -
Group 1 Ford of South Austin responded
I’m sorry to hear you had a negative experience. I haven’t been able to locate your information in our system, but I would appreciate the opportunity to look into your concerns and see what I can do to help. Please reach out to me directly so I can learn more about the situation and work toward a resolution.
Ryan Scott
Sales Manager - Group 1 Ford of South Austin
512-443-5000
ryanscott@group1auto.com
Kind, knowledgeable staff and quick service!
I was able to use a coupon and get a great deal as well!
I was able to use a coupon and get a great deal as well!
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by Bailey W
Service Price Transparency
Other Employees Tagged:
Johnathan, Chris, Hunter (sales)
Oct 04, 2026 -
Group 1 Ford of South Austin responded
Hello Bailey, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.