I took my 2017 f150 5.
0 for an oil change. The service was great, and they had me out in less than 40 minutes
0 for an oil change. The service was great, and they had me out in less than 40 minutes
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by diazenrique289
Service Price Transparency
Aug 12, 2026 -
Group 1 Ford of South Austin responded
Hello, thank you; we appreciate your feedback. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Group 1 Ford of South Austin!
Lynne Thurmond is always attentive to our needs.
The service is done in a timely manner.
The service is done in a timely manner.
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by Darryl
Service Price Transparency
Other Employees Tagged:
Lynne Thurmond
Aug 12, 2026 -
Group 1 Ford of South Austin responded
Hi Darryl, we really appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Fast friendly professional service performed on quick
notice. Service advisor Ricardo Portillo exceeded expectations and would recommend him in future services.
notice. Service advisor Ricardo Portillo exceeded expectations and would recommend him in future services.
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by atx_locklear74
Service Price Transparency
Aug 09, 2026 -
Group 1 Ford of South Austin responded
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! Please don't hesitate to reach out if there's anything additional we can do for you.
Ray Luna in service delivered an amazing service
experience. Very professional, friendly and knowledgeable. 10/10 experience thanks to Ray!
experience. Very professional, friendly and knowledgeable. 10/10 experience thanks to Ray!
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by Madeleine.mello3
Service Price Transparency
Aug 03, 2026 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
I went in for toe link replacement, which they did, but I
also asked about a rear alignment. They diagnosed it and came back with about $5,000 worth of work that they wanted to do with it and would not do th
also asked about a rear alignment. They diagnosed it and came back with about $5,000 worth of work that they wanted to do with it and would not do the alignment without the other work. It wasn't really explained to me why or how it made sense. Upon picking up my vehicle my advisor wasn't there so someone else checked me out. They were smug and rude and when they were having trouble starting my car (a Ford) they blamed me for not telling them how to start it, which I did tell my advisor when I dropped it off. If they didn't communicate that or know how to start one of their own vehicles after they'd had it for 2 days that's not my fault. Showed me the amount of knowledge and competence they carry.
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by davidbiggsaudio
Service Price Transparency
Aug 07, 2026 -
Group 1 Ford of South Austin responded
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at 512-916-2608 so we can work toward a resolution.
Thank you,
Andrew Sommerville
Group 1 Ford South Austin
Service Drive Manager
asommerville@group1auto.com
They perform an authorized service without providing an
estimate and review link for the requested service. They tried to only sell a bunch of unasked things only based on the miles not based on previous s
estimate and review link for the requested service. They tried to only sell a bunch of unasked things only based on the miles not based on previous services.
They were rude and yeilling and kicked me out
I have spent roughly about $13k here and I am going to take my car elsewhere.
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by eksir.monfared.amir
Service Price Transparency
Aug 01, 2026 -
Group 1 Ford of South Austin responded
We sincerely apologize that your experience did not meet your expectations. Despite our best efforts, we were unable to reach an agreement regarding the charges for the services you requested and approved with three different employees. Additionally, during each of your visits to our dealership there were repeated conflicts and disruptions that prevented us from providing the level of service we strive to deliver to all of our customers. After careful consideration, we have made the decision to respectfully decline providing future service. We appreciate the opportunity we had to you assist and wish you the best moving forward. Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin asommerville@group1auto.com 512-916-2608
Everything was great.
Got in fast and quick. Would recommend to everyone to come here and do business.
Got in fast and quick. Would recommend to everyone to come here and do business.
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by jpssmiti2001
Service Price Transparency
Other Employees Tagged:
Jackie wiora
Jul 21, 2026 -
Group 1 Ford of South Austin responded
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lynn was absolutely wonderful.
Kept me updated at every turn!!! And she followed through with everything she told me.
Kept me updated at every turn!!! And she followed through with everything she told me.
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by thefreshone23
Service Price Transparency
Other Employees Tagged:
Lynn
Jul 20, 2026 -
Group 1 Ford of South Austin responded
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
The services performed were done quickly and with care.
The customer service was excellent. The staff is very knowledgeable and the prices are reasonable. excellent marks all around.
The customer service was excellent. The staff is very knowledgeable and the prices are reasonable. excellent marks all around.
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by Iservejuice19
Service Price Transparency
Jul 20, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Always a pleasure to use the service department!
Friendly advisors and never pushy, always courteous and efficient!
Friendly advisors and never pushy, always courteous and efficient!
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by Wessels.serena
Other Employees Tagged:
Hunter in Service
Jul 20, 2026 -
Group 1 Ford of South Austin responded
Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
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