I went to the store for service, and when I arrived there
were six guys talking, but no one acknowledged me or offered help. Jackie stepped in, asked if anyone had assisted me, and took care of everything fr
were six guys talking, but no one acknowledged me or offered help. Jackie stepped in, asked if anyone had assisted me, and took care of everything from start to finish. She provided excellent service and even gave me a great discount on my tire change and oil service. Truly appreciate her professionalism. Jackie is the best!
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by Yusuan
Service Price Transparency
Apr 11, 2026 -
Group 1 Ford of South Austin responded
Thank you for your feedback and for recognizing Jackie’s outstanding service, we’re glad she stepped in and took great care of you. We apologize that you were not initially acknowledged upon arrival, as this is not the experience we aim to provide. We will address this with our team and hope to deliver a more attentive experience on your next visit. Thank you for choosing Group 1 Ford of South Austin, we truly appreciate your business.
Everybody is great there!
Especially John Evans who I dealt with a couple of times with a recall and oil change.
Especially John Evans who I dealt with a couple of times with a recall and oil change.
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by Mbsmf
Service Price Transparency
Other Employees Tagged:
Nicola Ramano
Apr 05, 2026 -
Group 1 Ford of South Austin responded
Hi, thanks for your praise and kind comments about John. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This dealership expressly states their desire to delight
the customer right from the moment you enter. And you know what? They do
the customer right from the moment you enter. And you know what? They do
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by Bill Flood
Other Employees Tagged:
Raphael Lee
Mar 30, 2026 -
Group 1 Ford of South Austin responded
Hi Bill, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Technician wasn’t very helpful at all.
I paid for a service that I didn’t need at all.
I paid for a service that I didn’t need at all.
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by krcrawford
Service Price Transparency
Apr 01, 2026 -
Group 1 Ford of South Austin responded
Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at 512-916-2608 so we can discuss this further. Thank you, Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin asommerville@group1auto.com 512-916-2608
Service was prompt and as advertised even though I didn't
buy my truck there...
buy my truck there...
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by dkkm
Service Price Transparency
Other Employees Tagged:
Nicola Romano
Mar 28, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Everyone was very friendly & efficient!
I was very pleased with the service!! The place was clean & orderly!
I was very pleased with the service!! The place was clean & orderly!
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by janicelsl
Service Price Transparency
Mar 28, 2026 -
Group 1 Ford of South Austin responded
Hello, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Quick and reliable service.
They are always glad to see us and are always transparent about pricing.
They are always glad to see us and are always transparent about pricing.
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by Hccraig
Service Price Transparency
Mar 28, 2026 -
Group 1 Ford of South Austin responded
Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
At Maxwell Ford, there is great customer service!
My car was ready the same day. Thank you.
My car was ready the same day. Thank you.
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by byrdlet
Service Price Transparency
Mar 25, 2026 -
Group 1 Ford of South Austin responded
Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Well they have a good selection of vehicle from to choose
from and some time they might make you a good deal.
from and some time they might make you a good deal.
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by gsanchez0444
Mar 23, 2026 -
Group 1 Ford of South Austin responded
Hello, we really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Oil change was very quick and I got to watch a video of
the work performed.
the work performed.
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by jwmenefee
Service Price Transparency
Mar 22, 2026 -
Group 1 Ford of South Austin responded
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
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