Quick professional and reliable I drive 70 miles to do my
service on my Ford Mustang eco-boost just so I can get it done right
service on my Ford Mustang eco-boost just so I can get it done right
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by middlemistr
Service Price Transparency
Oct 04, 2026 -
Group 1 Ford of South Austin responded
Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
The service team is always very nice to work with and
keep me updated on my car. The team has great processes and having the option to valet my car back to my home is so convenient. Thank you so much!
keep me updated on my car. The team has great processes and having the option to valet my car back to my home is so convenient. Thank you so much!
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by Robert Dacosta
Service Price Transparency
Oct 04, 2026 -
Group 1 Ford of South Austin responded
Hello Robert, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Recently bought a vehicle with Jose Ochoa one of the best
customer service I had in a decade in a dealership buying a vehicle.
customer service I had in a decade in a dealership buying a vehicle.
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by Jose
Other Employees Tagged:
Jose Ochoa,DJemma,Steven Cargo
Oct 04, 2026 -
Group 1 Ford of South Austin responded
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
My Service Supervisor, Ricardo Portillo, was very
thorough, detail oriented, and attentive with keeping me posted on progress. In addition to my scheduled recall service, he did a good jobs explainin
thorough, detail oriented, and attentive with keeping me posted on progress. In addition to my scheduled recall service, he did a good jobs explaining other service needs that I may consider while on site. Very organized process from start to finish!
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by EagleMaster
Service Price Transparency
Other Employees Tagged:
Ricardo Portillo
Sep 28, 2026 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of South Austin! We are always more than happy to assist you if anything else comes up. Take care!
I had visited a couple dealerships before this one and
Group 1 was more invested in me wanting make the right purchase. Angel made it happen for me and I am grateful I was able to work with him. You rock
Group 1 was more invested in me wanting make the right purchase. Angel made it happen for me and I am grateful I was able to work with him. You rock Angel!
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by Michel K
Other Employees Tagged:
Angel Juarez
Sep 28, 2026 -
Group 1 Ford of South Austin responded
Hi Michel, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. We are always more than happy to assist you if anything else comes up. Take care!
Jackie was my advisor.
She was very good at keeping me informed on the progress of my vehicle. It didn’t take long on the repair, I would definitely go back to get my vehic
She was very good at keeping me informed on the progress of my vehicle. It didn’t take long on the repair, I would definitely go back to get my vehicle worked on at Group1ford of southern Austin.
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by Tommy
Service Price Transparency
Sep 22, 2026 -
Group 1 Ford of South Austin responded
Hi Tommy, we're happy you found Jackie to be so supportive during your experience here at Group 1 Ford of South Austin. Please don't hesitate to reach out if there's anything additional we can do for you.
Great service & communication!
Really appreciate their help and expediting of work. Would definitely go back
Really appreciate their help and expediting of work. Would definitely go back
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by jake.kirk
Service Price Transparency
Other Employees Tagged:
Robert
Sep 19, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
This service person was great, awesome and provided
excellent customer service. great time period for the service.
excellent customer service. great time period for the service.
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by C3BANDA
Service Price Transparency
Sep 06, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
The car was great, process is typical.
However, when I drove away with my new car I noticed it didn’t have floor mats.
However, when I drove away with my new car I noticed it didn’t have floor mats.
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by joseph5087
Sep 09, 2026 -
Group 1 Ford of South Austin responded
Thank you for your wonderful review, Joseph! We're thrilled to hear that you found the car great and the process typical. We apologize for the oversight regarding the floor mats and appreciate your feedback; we are committed to providing reliable service and will ensure our team addresses this issue moving forward. We hope to see you again soon!
I worked with Robert to assess and resolve a maintenance
notification I received in the Ford app. He worked hard with along with the mechanic to quickly get a diagnosis and replacement part installed so I c
notification I received in the Ford app. He worked hard with along with the mechanic to quickly get a diagnosis and replacement part installed so I could be back on the road.
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by Mtownson
Service Price Transparency
Other Employees Tagged:
Robert (Service Department)
Sep 04, 2026 -
Group 1 Ford of South Austin responded
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. Feel free to reach out to us if you need anything. Have a wonderful day.
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