They're responsive and want your business in the
beginning, but then once you buy the vehicle, once you leave there they're almost non-responsive and won't help you. I bought a Ford F-150 and it has
beginning, but then once you buy the vehicle, once you leave there they're almost non-responsive and won't help you. I bought a Ford F-150 and it has water/moisture inside the tail light. The day I bought it was raining, And then they washed it, So I assumed it was from either the rain or the wash. But now 10 days later the moisture is still there and getting worse. They won't make it right. They said I have to pay for it on my own. It's going to be about $1,400 to replace the light fixture. The crazy part is I have 3 warranties. I have a 30-day 1,000 mile warranty with Group1 dealership. I have a 90-day 4000 mile blue advantage Ford bullcrap warranty as well. And then I purchased a 5-year 48,000 mile bumper to bumper warranty so they call call it through Ford. ALL 3 of which they say will not cover it. This is a bunch of xx that they won't make it right, since I haven't even had the truck but 10 days, and let them know almost right away. So i would definitely stay away from them and not recommend them to family or friends or anyone. Don't believe any of the lies they feed you. The part that really gets me is that they will feed you any bull crap to get the sale. They will tell you things like "IF ANYTHING happens with your vehicle within the 1000 mile or 4,000 mile warranty we'll take care of it for you". LIES LIES LIES!! Because they ain't taking care of anything. STAY AWAY!!
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by michaelconstante21
Jun 29, 2026 -
Group 1 Ford of South Austin responded
Michael,
I am sorry that you are having this issue. We never want any of our vehicles to experience any type of mechanical issues, but unfortunately it can occur. If you would please reach out and let me see what I can do to help out.
Steve Cargo
Used Car Director - Group 1 Ford of South Austin
scargo@Group1Auto.com
512 443 5000
Awesome customer service they got me in and out and under
an hour with oil change and tire rotation
an hour with oil change and tire rotation
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by Me
Service Price Transparency
Other Employees Tagged:
Rob
Jun 25, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service was fast friendly and easy.
The waiting space is nice, would recommend to friends
The waiting space is nice, would recommend to friends
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by Nando
Service Price Transparency
Jun 20, 2026 -
Group 1 Ford of South Austin responded
Hi Nando, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent support and first class service, with excellent
follow-up and communication by Lynne Thurmond.
follow-up and communication by Lynne Thurmond.
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by saricep
Service Price Transparency
Other Employees Tagged:
Lynne Thurmond
Jun 14, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Bold faced liars.
Terrible experience. Nothing went smoothly. Sales associate Serena was terrible and unknowledgeable. Nothing was done when I got there like it was su
Terrible experience. Nothing went smoothly. Sales associate Serena was terrible and unknowledgeable. Nothing was done when I got there like it was supposed to be. Was told there was no warranty when it's clearly stated online that it does include a warranty. STAY FAR AWAY FROM THIS PLACE!
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by Brad
Other Employees Tagged:
Serena, Jason. Jason is the only person that was helpful
Jun 17, 2026 -
Group 1 Ford of South Austin responded
Hello Brad,
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation.
Thank you,
DJEMMA FIVEL
Pre-Owned Sales Manager - Group 1 Ford of South Austin
512-916-2659
dkechichian@group1auto.com
Unfortunately, due to undisclosed damage that remains
unresolved and exceedingly poor communication I have to leave a bad review. Cannot get anyone from the dealership to respond to phone, email, or text
unresolved and exceedingly poor communication I have to leave a bad review. Cannot get anyone from the dealership to respond to phone, email, or text to resolve this safety issue in the 2023 Audi Q4 I purchased April 11. Love the car! VERY DISAPPOINTED in this dealership!
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by susan.mingay
Other Employees Tagged:
Steve Cargo
Jun 11, 2026 -
Group 1 Ford of South Austin responded
Susan, We are sorry you feel that we have not communicated effectively. The star in your windshield is certainly unfortunate. As part of our process, we do repair rock chips and stars on pre-owned vehicles when they are identified during our inspection. Although this occurred after delivery, we offered to repair the star in your windshield as a goodwill gesture, and that offer still stands. If you would like to have the windshield repaired, please reach out to me directly and I will be happy to assist with scheduling the repair. Thank you for your feedback, and we look forward to helping resolve this concern. Ryan Scott Sales Manager 512-443-5000 ryanscott@group1auto.com
The buying process went smoothly for the second time in
less than a year with the same salesman Ben Beasley. I will always recommend group 1 ford
less than a year with the same salesman Ben Beasley. I will always recommend group 1 ford
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by Tomfbach
Other Employees Tagged:
Ben Beasley
Jun 04, 2026 -
Group 1 Ford of South Austin responded
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of South Austin. Feel free to reach out to us if you need anything. Have a wonderful day.
Friendly and knowledgeable staff.
They were willing to do what it takes to make a fair deal happpen.
They were willing to do what it takes to make a fair deal happpen.
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by claiborne.arthur
Other Employees Tagged:
Dylan Manley
Jun 04, 2026 -
Group 1 Ford of South Austin responded
Hi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
I had a great experience at Group 1.
The staff was very friendly and the service was very quick!
The staff was very friendly and the service was very quick!
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by koltonbooty
Service Price Transparency
Jun 03, 2026 -
Group 1 Ford of South Austin responded
Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!
Great service’ discussed plan prior to starting,
everything was as expected and the service managers was in contact
everything was as expected and the service managers was in contact
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by jerremyarntson
Service Price Transparency
Jun 03, 2026 -
Group 1 Ford of South Austin responded
Hi, we are so happy to read such a great review about Group 1 Ford of South Austin! If you have any further questions, please give us a call. We're always happy to help!
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