Had a great experience!
Check in was super easy and they got the job done quickly.
Check in was super easy and they got the job done quickly.
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by Eric.huggins96
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Feb 17, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
My wife and I recently purchased a vehicle from
Maxwell Ford, and all tho the car-buying experience in itself was excellent, the after-buying experience was not. I had to drive the vehicle we just
Maxwell Ford, and all tho the car-buying experience in itself was excellent, the after-buying experience was not. I had to drive the vehicle we just spent $41,000 on for 1,500 miles with absolutely no working DPF system. No functional emissions system put me in a position to break federal emissions laws. Not only that, but I also have to have the emissions tested before I can register the vehicle. We spend $41,000 on and must pay more to fix the emissions system. Adding to the stress of the emissions system not being in good working order as it should have been per federal and state law for listing, leasing, or selling a vehicle, I had no airflow coming from the A/c or Heater the entire trip. I had to make multiple stops not only because it was 34 degrees F outside and I was becoming freezing and uncomfortable to drive, but I also had to stop to defrost or defog my window because, with no airflow to do that for me, I could not drive down the road safely. I asked multiple times about what I could do to solve this problem. I even offered to have parts sent, and I'll figure out the rest. But Maxwell Ford consistently told me that it was on me, and I had to figure it out on my own. Well, lucky for me, I have proof in the form of messages that someone who works at the dealership I will not name illegally modified the truck and sold it to us with an illegal tune that not only hides all the DTC codes but also shuts the DPF emissions system down. We became a little more frustrated with not receiving a callback or any of the messages I left answered. Maxwell Ford ignored me, and no one would answer my calls anymore. So, at that point, I told my sales representative that I had legal resources I get for free due to the nature of my job and that I did not want to go down that road, but it's getting to that point because no one wants to take me seriously and help fix the issues I'm having. He then told me Because I mentioned lawyers, he could no longer talk to me, and I would have to reach out to the company's attorneys, but he never gave me anything to contact them with and never responded to my request for a phone number for them. So I'm sitting here with a truck I just paid $41,000 for and have no idea how much it will cost me to fix it so I can register it legally and drive it legally when I shouldn't even have to be in that position in the first place. I can not begin to describe the time, money, and stress this has caused me and my family. And the sad part is we had a newborn son, and the sales team knew that but still put us in a position like they did. It is clearly stated in the Texas Dealer Ethics that It is imperative that you operate your new business with complete integrity and the highest ethical standards at all times. You must follow every State and Federal guideline on every transaction, PERIOD! It's sad to say that my family and I became victims of not only an illegal sale against Texas law that states, but Texas law also prohibits any person from selling, offering for sale, leasing, or offering to lease any vehicle not equipped with all emission control systems or devices in good operable condition. Which also carries a fine of up to $25,000 per violation, but also a breach of the Texas dealer ethics. This is truly sad to see this is how Texas treats its active duty service members. In my opinion, be extremely careful when buying used cars from here. As far as a new car, I'm sure that experience presents no issues and should be a great experience.
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by Janishryan
Other Employees Tagged:
Steve Cargo, Nick Pohl
Feb 16, 2024 -
Group 1 Ford of South Austin responded
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Aug 14, 2024 -
Group 1 Ford of South Austin responded
My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience.
Djemma Kechichian
dkechichian@maxwellford.com
Feb 22, 2024 -
Janishryan responded
Good afternoon,
I have responded to the used car manager through an email I wrote with an offer to resolve the issue. Within the email is what we feel would be a fair resolution given the severity of the situation, deeming both state and federal law violations we unknowingly became subject to violating. This could have ultimately devastated my career in law enforcement and the security clearances I hold due to the nature and complexity of my job. I was unknowingly violating my oath to uphold all environmental laws and regulations, which could cost me my credentials from my previous assignment and, most notably, the sheer safety of my family and ability to provide a stable income, including the benefits of my job that could have been lost. I appreciate your response and willingness to resolve the issue as well as prevent this from occurring to any other car-buying customers in the future who could also unknowingly become subject to high levels of stress in a situation that should be considered to be a positive, memorable experience and not one that presents financial stress due to unknown cost for repair and the simple feeling of making your first vehicle payment on something that's not considered to be safe or in our situation legal according to state and federal laws.
Excellent customer service.
I have been going to Maxwell Ford for the past 24 years. They are the best!
I have been going to Maxwell Ford for the past 24 years. They are the best!
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by Jrmarquez75
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Dillon
Feb 13, 2024 -
Group 1 Ford of South Austin responded
It's fantastic to hear that you've been a loyal customer at Maxwell Ford for the past 24 years and that you've experienced excellent customer service. We appreciate your continued trust and business. We value your loyalty and look forward to serving you for many more years to come!
Feb 13, 2024 -
Jrmarquez75 responded
Excellent customer service!
Feb 13, 2024 -
Jrmarquez75 responded
Excellent service and sales!
Feb 13, 2024 -
Jrmarquez75 responded
The place to!
Really good customer service and fast service
They do
everything what I need for my truck
everything what I need for my truck
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by Roberto
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Feb 09, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a great and fast experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
It was a speedy fix by the Maxwell Ford team!
Great customer service and clean offices and waiting room.
Great customer service and clean offices and waiting room.
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by edward_2014
Service Price Transparency
Other Employees Tagged:
Steve Cargo, I forgot the name of the employee but it was a young man. He was very nice and personable.
Feb 09, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had a great and speedy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I had excellent experience with Maxwell afford and
everyone that worked there was friendly and very helpful!
everyone that worked there was friendly and very helpful!
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by cfreeland
Other Employees Tagged:
Steve Cargo, Eddie Sifuentes
Feb 09, 2024 -
Group 1 Ford of South Austin responded
We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
The attendant was very helpful.
Answered all my questions and my truck was ready very fast Thank you
Answered all my questions and my truck was ready very fast Thank you
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by Mhanigan
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Feb 09, 2024 -
Group 1 Ford of South Austin responded
Thank you for sharing your positive experience! We're glad to hear that the attendant was helpful and that your truck was ready quickly. We appreciate your feedback and look forward to serving you again in the future.
Job well done.
You guys are awesome. I’ll keep coming back. Thanks Very good
You guys are awesome. I’ll keep coming back. Thanks Very good
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by glmontry
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Ashley
Feb 09, 2024 -
Group 1 Ford of South Austin responded
Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Customer satisfaction is our top priority, and we appreciate your loyalty. We look forward to serving you again in the future!
My 2022 F250 has a recall & collision signal goes off in
the park position.. I was told I would have to leave it for a few days to even look at it.
the park position.. I was told I would have to leave it for a few days to even look at it.
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by Standard Plumbing
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Refused to help me out
Feb 21, 2024 -
Group 1 Ford of South Austin responded
We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
John Sullivan, Service Manager
Megan and the Team at service have been outstanding and
excellent while serving our Cars and most recently our Mach-E GT. Thank you Maxwell Ford for the great service
excellent while serving our Cars and most recently our Mach-E GT. Thank you Maxwell Ford for the great service
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by Cocotxcr@gmail.com
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Megan #2
Feb 08, 2024 -
Group 1 Ford of South Austin responded
We're delighted to hear that Megan and the service team at Maxwell Ford have provided you with outstanding and excellent service for your cars, including the Mach-E GT. Thank you for choosing Maxwell Ford, and we appreciate your positive review!
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