Negotiating a sales price on a used car with this
dealership was a BAD experience. We were met with bullying practices and back room chatter by several members of the sales and management team. My wi
dealership was a BAD experience. We were met with bullying practices and back room chatter by several members of the sales and management team. My wife and I both felt like we were the "bad guys" trying to pull one over one someone for simply pointing out the vehicle is not as advertised on the website. We proceeded with the sale as we were out of town buyers and our hands were somewhat tied however if we had it to do over again we wouldn't do business with this dealership. Lesson learned.
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by Dan Alexander
Other Employees Tagged:
Steve Cargo
Aug 04, 2024 -
Group 1 Ford of South Austin responded
Good Afternoon Mr. Alexander,
I am reaching out to you regarding your concerns with your vehicle purchase.
As far as negotiating prices on our vehicles, that is a very easy part of our job since we advertise our lowest prices on our websites. I met with your friend who came in for you who resides in Austin to look over the whole vehicle and even test-drove the vehicle for you. Sounds like someone you trust. He obviously gave you good feedback or you would not have purchased a plane ticket to come and finish the transaction. Your salesperson Mayra went above and beyond and offered to pick you up from the airport so you wouldn't have to get an Uber which she didn't have to do.
The original window sticker of this vehicle had a dealer-installed option for roof rails. The vehicle wasn't traded with roof rails because the previous owner opted to not pay extra when he purchased the vehicle brand new.
We went above and beyond again for you and told you that if I could get the roof rails, I would be willing to give you our discounts as long as we can get them because it is a Chevrolet product and we are a Ford dealership.
You said you wouldn't do that either. I can't give you something free that doesn't come with the vehicle.
I also gave you the option to walk away from the purchase if you didn't feel comfortable with the vehicle or the establishment. You looked at your wife and said you want to move ahead with the purchase of the vehicle. That was entirely up to you. No one bullied you or forced you to purchase the vehicle and we were very clear on that. I offered to refund your deposit if you decided not to do business with us. I am not sure why you think that there were backroom chatters about you and your purchase but rest assured, we appreciate your business and have no reason to behave in a childish manner.
I hope you are doing well and enjoying your new vehicle and summer with your family!
God bless you all!
DJEMMA FIVEL
Pre-Owned Sales Manager
Maxwell Ford
512-916-2659
Great experience and friendly people.
I knew what I wanted and got a great deal.
I knew what I wanted and got a great deal.
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by Mike
Other Employees Tagged:
Steve Cargo, Troy Malovey
Jul 31, 2024 -
Group 1 Ford of South Austin responded
Hi Mike, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The service manager - Megan (#2) was awesome.
Very courteous, engaging and great communication skills. Would recommend her to anyoneZ
Very courteous, engaging and great communication skills. Would recommend her to anyoneZ
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by Llarson33
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Megan (#2)
Jul 26, 2024 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to Megan here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent shop and dealer.
your ford is waiting in there.
It deserves the five stars…
your ford is waiting in there.
It deserves the five stars…
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by parkleeg
Other Employees Tagged:
Steve Cargo, Daniel Gonzales ; 5 stars
Jul 24, 2024 -
Group 1 Ford of South Austin responded
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Best dealership is central Texas!
My salesperson Eddie was awesome and gave me a great deal! I love my new truck.
My salesperson Eddie was awesome and gave me a great deal! I love my new truck.
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by oscar.sifuentes517
Other Employees Tagged:
Steve Cargo, Eddie Sifuentes
Jul 26, 2024 -
Group 1 Ford of South Austin responded
Hi, thank you so much for your positive comments about Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
My truck sat for 3 weeks and did not get fixed still no
part even
part even
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by Mark Sayers
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jul 26, 2024 -
Group 1 Ford of South Austin responded
Mark,
We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would appreciate the opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Sincerely,
John Sullivan
Service Manager
Fast and friendly service.
They did exactly what I asked and took time to explain everything.
They did exactly what I asked and took time to explain everything.
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by jthomason25
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jul 22, 2024 -
Group 1 Ford of South Austin responded
Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Very diligent and friendly service.
Took time to explained all the process and what my Bronco needed. 100% recommended. Now I’m just waiting for an appointment to take care of some war
Took time to explained all the process and what my Bronco needed. 100% recommended. Now I’m just waiting for an appointment to take care of some warranty issues.
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by Fernando Chavez
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jul 20, 2024 -
Group 1 Ford of South Austin responded
Hi, thank you for taking the time to leave a review for us at Maxwell Ford. We're happy we could meet your expectations! We look forward to your next visit! Take care!
Troy is the epitome of what every customer wants in a
salesman. Friendly, welcoming, knowledgeable, without a bit of pressure. Made the whole process a breeze! We were purchasing our daughter’s first veh
salesman. Friendly, welcoming, knowledgeable, without a bit of pressure. Made the whole process a breeze! We were purchasing our daughter’s first vehicle and I could not have asked for a better experience for her. Thanks, Troy!!
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by amanda.flex
Jul 19, 2024 -
Group 1 Ford of South Austin responded
Hi Amanda, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service experience.
Got the parts I needed quicker than the time frame that I was told. Under promise, over deliver. Love it
Got the parts I needed quicker than the time frame that I was told. Under promise, over deliver. Love it
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by matt.maurer85
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Matt Palmeri
Jul 13, 2024 -
Group 1 Ford of South Austin responded
Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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