Got me in what I wanted fast and the price I wanted.
As well as got me the amount I wanted for my trade in.
As well as got me the amount I wanted for my trade in.
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by SamanthaK
Other Employees Tagged:
Steve Cargo
May 28, 2024 -
Group 1 Ford of South Austin responded
Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.
Feedback promptly received and service done quickly .
Coffee was good . People were so Friendly and helpfull
Coffee was good . People were so Friendly and helpfull
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by Waltja05 jan
Service Price Transparency
Other Employees Tagged:
Steve Cargo
May 24, 2024 -
Group 1 Ford of South Austin responded
We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
They were very busy and still got me out the door with
great service in a very reasonable time.
great service in a very reasonable time.
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by Jsmkey
Service Price Transparency
Other Employees Tagged:
Steve Cargo
May 22, 2024 -
Group 1 Ford of South Austin responded
Thank you for being our customer, we appreciate your kind words!
Nice stuff, professional and good deals, I love this
place, thanks guys for everything see you soon.
place, thanks guys for everything see you soon.
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by Waleedbarber
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Everything was great, thanks
May 22, 2024 -
Group 1 Ford of South Austin responded
Thank you for being our customer, we appreciate your kind words!
Very great customer service and turn around time.
Very detailed updates on my vehicle also. Megan Moore and the team at Maxwell Ford treated me very well to say the least! Thank y’all so much! Highly
Very detailed updates on my vehicle also. Megan Moore and the team at Maxwell Ford treated me very well to say the least! Thank y’all so much! Highly recommend Maxwell Ford for all your vehicles needs!
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by Timbond313
Service Price Transparency
Other Employees Tagged:
Steve Cargo, Megan Moore
May 17, 2024 -
Group 1 Ford of South Austin responded
We're delighted to learn about your positive experience and the great assistance provided by Megan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
Brett Rozek managed our transaction and was very polite,
patient and respectful.
The sales experience was excellent!
patient and respectful.
The sales experience was excellent!
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by lkhejl
Other Employees Tagged:
Steve Cargo
May 17, 2024 -
Group 1 Ford of South Austin responded
Congratulations on your new vehicle! We're thrilled that Brett provided you with an excellent sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
The sales team was great, but if you ever need to call
them after your purchase, expect to never receive a call back. I called them about 6-7 times in a 2 week period and left voicemails with pretty much
them after your purchase, expect to never receive a call back. I called them about 6-7 times in a 2 week period and left voicemails with pretty much any manager that the front desk would send me to. Never once had a manager answer the phone nor did they ever return a call! Amazing customer service right?!? Just be prepared to never have anyone reach back out to you unless you go in to the business in person!! Once they make the sale, they will NEVER reach back out to you unless you’re wanting to buy another vehicle from them! Take this as your warning as a customer…
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by jasonschafer4
May 15, 2024 -
Group 1 Ford of South Austin responded
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Jul 31, 2024 -
Group 1 Ford of South Austin responded
We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Djemma Kechichian
dkechichian@maxwellford.com
The service person was trying to get as much money out of
me as possible, not very professional was not pleased with his service .
me as possible, not very professional was not pleased with his service .
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by Ojeda1951
Other Employees Tagged:
Steve Cargo
Jun 17, 2024 -
Group 1 Ford of South Austin responded
Thank you for speaking with us over the negative service visit experience you had with us. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at gkimball@maxwellford.com.
John Sullivan, Service Manager
The dealership worked hard to meet my demands on the
price. I knew what I wanted for my trade and what I was willing to
Pay for the truck. The finance manager was a bit squirrelly and did not give me a
price. I knew what I wanted for my trade and what I was willing to
Pay for the truck. The finance manager was a bit squirrelly and did not give me a copy of the papers I signed until I asked for them a few days later and was unwilling to try to find me a better rate on finance because he knew I would be paying it off after the first payment.
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by Jw52
Other Employees Tagged:
Steve Cargo
May 03, 2024 -
Group 1 Ford of South Austin responded
We truly value your business and thank you for bringing this to my attention. Please contact me directly at brolls@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you.
Bryson Rolls
Finance Director
brolls@maxwellford.com
I believe the employees who helped me during this car
buying process were doing their best to help me get a good deal.
buying process were doing their best to help me get a good deal.
More
by Porterhousestk
Other Employees Tagged:
Steve Cargo, Hunter in sales, and Diego in finance
Apr 30, 2024 -
Group 1 Ford of South Austin responded
That's great to hear! It's always reassuring to know that the employees are dedicated to helping customers get the best deal possible. We're here to ensure your satisfaction and make your experience with us exceptional every time. Enjoy your new vehicle!
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