Greg Kimball | Page 51

Service Advisor, Shaffer Sheikh, needs to learn to leave messages or texts when car is ready. It was not ready on time so I had to call about it 3 times. Upsetting. messages or texts when car is ready. It was not ready on time so I had to call about it 3 times. Upsetting. More

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Mike was very helpful and had answers to all me inquiries. I never felt ignored inquiries. I never felt ignored More

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My vehicle is a 2017, I purchased in 2016. Maxwell Ford is the only company who has worked on my car. I get regular oil changes & maintenance. Maxwell Ford is the only company who has worked on my car. I get regular oil changes & maintenance. More

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Eddie was FANTASTIC! My husband and I came here for his F-150 back in 2020 and loved their service. We came back for my brand new F-150 and they did not disappoint! Eddie My husband and I came here for his F-150 back in 2020 and loved their service. We came back for my brand new F-150 and they did not disappoint! Eddie is honest, transparent, and a great salesman. Their prices are reasonable and fair and they are so easy to work with. We are from DFW so coming here is always worth the drive! Highly recommend Eddie and Maxwell Ford for your car purchases! More

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Eddie was awesome, this is the second F-150 we purchased at Maxwell Ford. So happy with the service, price, and transparency. at Maxwell Ford. So happy with the service, price, and transparency. More

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Two mobile technicians came to service my car and fix recalls. They were prompt, professional and did the work quickly. recalls. They were prompt, professional and did the work quickly. More

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My Service adviser Megan Christianson is the reason I use this dealership- she’s very professional and always keeps me informed of my vehicle status this dealership- she’s very professional and always keeps me informed of my vehicle status More

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Super easy to work with our service advisor. Made this visit very easy. Look forward to doing business again. Made this visit very easy. Look forward to doing business again. More

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This was a pleasant and wonderful experience. It wasn't stressful and or uncomfortable at all. Thanks! It wasn't stressful and or uncomfortable at all. Thanks! More

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I purchased a used Toyota Camry from Rudy at this dealership. He used the 139 point Maxwell Ford Blue Advantage 90-day 4,000 mile warranty as a big selling point. On the day of purchase Rudy gave us dealership. He used the 139 point Maxwell Ford Blue Advantage 90-day 4,000 mile warranty as a big selling point. On the day of purchase Rudy gave us a temporary plate that expired in 10 days and they did not perform a state vehicle inspection. Within a week he was desperately asking me to return for the new 6-week temporary plate he failed to give me initially. I returned to the dealership a second time, waited for about half an hour and he did nothing to my car. I returned a third time and he gave me a new temporary plate but no vehicle inspection. Additionally, following an entire day at the dealership, the finance officer Diego pushed an additional extended $$$$ warranty as well as a $499 vehicle tracker we did not approve or request. We had to force them to remove the device before we signed for purchase. Diego was aggressive, persistent, and used a condescending tone when I declined the extended warranty. Within 2 days after my purchase I realized the rear speakers were not working. When I called the dealership to request service for the speakers they deferred to the Toyota dealership. Keep in mind, the Maxwell Ford Blue Advantage covers all functional parts of the vehicle. The Maxwell Ford representative claimed they cannot work on the car stereo system because they are “Toyota” parts. The speaker system is JBL, not specific to Toyota. When I took my car to the Toyota dealership they planned to charge me $149 diagnostic fee for determining the issue. When I presented the dealer warranty the service rep said the third party company may not agree to cover diagnosis, parts and repair and I would be responsible for this fee. He also said Maxwell Ford was just “blowing me off.” When I returned to the dealership they were unhelpful and uncooperative claiming they cannot give me a service appointment but I can leave my car until they have a chance to look at it. This may take days to arrive at a diagnosis. However, this is my sole mode of transportation. I am frustrated with all the nonsense. I guess their 139 point check did not include the sound system of my car. I am now 3 weeks after purchase and I still cannot get my stereo fixed without leaving my car at the service department for an indefinite amount of time just to be diagnosed. I am sure they are hoping their BLUE ADVANTAGE expires before they repair my issues. How unethical and unprofessional! I can only imagine how difficult it would be to service a more serious mechanical issue! I am so relieved I did not purchase their expensive extended dealer warranty with this level of service! Good luck to you if you did! More

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