Thanks for the quick service.
It was a short time in the waiting room. Thanks.
It was a short time in the waiting room. Thanks.
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by rich.greene
Service Price Transparency
Other Employees Tagged:
Steve Cargo
Jun 11, 2023 -
Group 1 Ford of South Austin responded
Thank you, Rich! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!
Car had change oil light on and gas was not full, needed
service before sold
service before sold
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by ROBERT STEELE
Other Employees Tagged:
Steve Cargo
Jun 08, 2023 -
Group 1 Ford of South Austin responded
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Eric Sperling
Assistant Service Manager
esperling@maxwellford.com
I got the truck I wanted at a fair price.
The whole process was easy thanks to Sandra. I will certainly shop Maxwell ford in the future. I would highly recommend you do the same.
The whole process was easy thanks to Sandra. I will certainly shop Maxwell ford in the future. I would highly recommend you do the same.
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by Scott Leppin
Other Employees Tagged:
Steve Cargo, Sandra
Jun 05, 2023 -
Group 1 Ford of South Austin responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
At Maxwell Ford, it's not just about selling cars—it's
about understanding the unique needs and desires of each customer. As a dealership they went above and beyond to make the process easy and stress-fre
about understanding the unique needs and desires of each customer. As a dealership they went above and beyond to make the process easy and stress-free.
Brett took the time to listen attentively and ask the right questions. I can confidently say that Brett is the epitome of a great person. His professionalism, expertise, and genuine care for his customers set him apart from other professionals and dealerships. If you're in the market for a new vehicle and want an stress-free experience, I highly recommend seeking out Brett at Maxwell Ford. Trust me, you won't be disappointed!
Thank you, Brett, for your exceptional service and for going above and beyond to ensure my complete satisfaction. You have truly set the bar high for other professionals in the industry.
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by Corbin Peretzki
Other Employees Tagged:
Steve Cargo, Brett
Jun 10, 2023 -
Group 1 Ford of South Austin responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Service Department is superior to any Ford Dealership I
have had multiple pleasant people, Eric, Matthew, Brandon
have had multiple pleasant people, Eric, Matthew, Brandon
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by swarj06
Service Price Transparency
Other Employees Tagged:
Steve Cargo
May 02, 2023 -
Group 1 Ford of South Austin responded
Thank you for your kind words for our staff, we appreciate it!
May 03, 2023 -
Group 1 Ford of South Austin responded
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Worst sales team and managers.
Drove in two hours to buy a GT500 arrived on time for my appointment and the sales person left, I sat and waited no excuses from them or apologies.
Drove in two hours to buy a GT500 arrived on time for my appointment and the sales person left, I sat and waited no excuses from them or apologies.
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by Disappointing sales team
Other Employees Tagged:
Nick
May 01, 2023 -
Group 1 Ford of South Austin responded
Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Ike Haines
General Sales Manager
jhaines@maxwellford.com
i'd like to tell you about my experience buying a car
from Maxwell Ford in Austin Texas. I bought a 2022 Mustang GT convertible with 3400 miles on it there. It was originally purchased at that dealership
from Maxwell Ford in Austin Texas. I bought a 2022 Mustang GT convertible with 3400 miles on it there. It was originally purchased at that dealership in October of last year and traded into the same dealership in March and i bought it in mid april. Twice in the month that i've had it it has rained and i have STANDING water in the rear seat footwells. That car sat outside at the dealership for 6 weeks. Are you going to tell me that the dealership did not know that car leaked?? I’m pretty sure it rained in that timeframe, and that water would have to had been cleaned up or that car would have smelled of mildew. What aggravates me is that it appears that your dealership choose to not fix it and leave it to be the next owners problem.
They asked me for referrals. My suggestion to anyone who asks and anywhere i can post is to buy your car anywhere else other than Maxwell Ford
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by Mike Carroll
Other Employees Tagged:
Steve Cargo, Kiel Freeman
May 01, 2023 -
Group 1 Ford of South Austin responded
Thank you for your feedback about your sales experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Ike Haines
General Sales Manager
jhaines@maxwellford.com
May 01, 2023 -
Mike Carroll responded
My email address is planocarrolls@gmail.com
Kiel Freeman did a great job finding me what I needed and
within my budget. His time and efforts are greatly appreciated. I'll definitely be a repeat customer.
within my budget. His time and efforts are greatly appreciated. I'll definitely be a repeat customer.
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by Lkristenh04
Other Employees Tagged:
Steve Cargo
May 02, 2023 -
Group 1 Ford of South Austin responded
Thank you for your kind words for our staff, we appreciate it!
Great sales managers at Maxwell.
Ed Sevillano Took good care of me. And they have good prices.
Ed Sevillano Took good care of me. And they have good prices.
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by Cwhite1
Other Employees Tagged:
Steve Cargo
Mar 30, 2023 -
Group 1 Ford of South Austin responded
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Kiel is the best salesman!
Love my new Ford 150 Lariat ! If you’re in the market for a truck etc.. Just ask for Kiel
Love my new Ford 150 Lariat ! If you’re in the market for a truck etc.. Just ask for Kiel
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by Bosslady
Other Employees Tagged:
Steve Cargo, Kiel Freeman
Mar 28, 2023 -
Group 1 Ford of South Austin responded
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.