Greg Kimball | Page 12

Great friendly service. Robert answered all my questions, and helped expedite my service call. Thank you Robert answered all my questions, and helped expedite my service call. Thank you More

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Ray was professional, kind , overall experience was excellent. Facility clean and everyone friendly. Thank you ! excellent. Facility clean and everyone friendly. Thank you ! More

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UPDATE: I drive from San Antonio for this particular dealership. I bought the truck here, so I take the hour or so drive for this dealership (One direction, though a Ford dealership is 5 minutes from me dealership. I bought the truck here, so I take the hour or so drive for this dealership (One direction, though a Ford dealership is 5 minutes from me). Loyalty! I had issues with my front differential seals, they had it for 2 weeks, said it was fixed, and told me the truck was ready for pick up. (The front actuators were also replaced). I went, paid for the repair, and drove home. The truck is in worse condition than before I turned it into the shop… the axle backed out from the differential, differential oil covered the immediate area. I was instructed that it needed to return for repair, “Yes sir you should be okay to drive it”… when informed that I needed to get it back up to Austin (apparently another Dealership cannot touch it)… When I returned, the inspected my truck, started on the repair and took care of me same day (as requested). Truck battery was going bad and they replaced it. This dealership has earned my business time and time again for their great customer service. Taking care of my truck, and ultimately me. Fixing my issue, but also helping me moving forward and not making things more difficult. I appreciate their hospitality, I understand mistakes happen and the overall severity of the situation. Thank you for resolving this!! More

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Oil change, regular maintenance, no appointment. Got me right in & right out! Thanks group 1 of south Austin Got me right in & right out! Thanks group 1 of south Austin More

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Best service and good time efficient checking abd diagnostic on my vehicle. Made sure I got a ride to get a rental. And had Everton ready on time. diagnostic on my vehicle. Made sure I got a ride to get a rental. And had Everton ready on time. More

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Everybody was nice at the dealership CJ and the porter that took me home great guy hopefully I don't have to go back but thank you for everything that took me home great guy hopefully I don't have to go back but thank you for everything More

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Great customer service! They were very quick to help and extremely friendly. Everything seemed organized and the waiting area was clean! They were very quick to help and extremely friendly. Everything seemed organized and the waiting area was clean! More

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Thanks to Lafayette at Group 1 Ford in South Austin, my maintenance on my 2024 Ford Bronco was quick and painless. Lafayette was hospitable and comical at the same time. maintenance on my 2024 Ford Bronco was quick and painless. Lafayette was hospitable and comical at the same time. More

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Excellent service and courteous. The service manager kept me informed of the cost. The text messaging was easy to communicate, with what service I needed. The service manager kept me informed of the cost. The text messaging was easy to communicate, with what service I needed. More

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Muy amable al atenderme preguntándome si necesitaba algo más explicándome lo que era necesario para mi carro más explicándome lo que era necesario para mi carro More

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