Richard was super helpful and really made me feel
comfortable making a new vehicle purchase at this dealership.
comfortable making a new vehicle purchase at this dealership.
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by erikaflippo
Other Employees Tagged:
Richard Miller and Steve Cargo
Dec 20, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to Richard here at Group 1 Ford of South Austin! We are always more than happy to assist you if anything else comes up. Take care!
Harrison made the transition to a new bronco very easy
and far from stressful. Very grateful to have on with Group 1!
and far from stressful. Very grateful to have on with Group 1!
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by Ajb3431
Dec 20, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for your kind review; we are happy to pass along your comments to Harrison here at Group 1 Ford of South Austin! We hope you have a great day!
Quick, courteous, with full explanations.
Charges were at prevailing rates. Comfortable waiting area. What more could be expected.
Charges were at prevailing rates. Comfortable waiting area. What more could be expected.
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by cthomasbiddle
Service Price Transparency
Other Employees Tagged:
Jonathan Munoz
Dec 19, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Made an appointment but they didn’t look at my car until
later or even possibly the next day. Couldn’t give me an exact time it would be finished which is more of a corporate issue or how little they care o
later or even possibly the next day. Couldn’t give me an exact time it would be finished which is more of a corporate issue or how little they care of their customers and their employees
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by em.pundt
Other Employees Tagged:
JC
Jan 07, 2026 -
Group 1 Ford of South Austin responded
We apologize for any inconvenience this may have caused. Providing excellent service and customer satisfaction is our top priority. Our team will make sure to address these issues and improve our processes. Thank you for your feedback and we hope to have the opportunity to earn your trust in the future. Group 1 Ford of South Austin - 737-358-2051
Always friendly
I trust Maxwell Ford to do a great
job every time
Thanks again!
job every time
Thanks again!
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by sstrackbein
Service Price Transparency
Dec 19, 2025 -
Group 1 Ford of South Austin responded
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
outstanding service very friendly, professional, and
knowledgeable. Everyone was very nice and helpful and very knowledgeable about your job and the car. I am very impressed with Maxwell Ford service de
knowledgeable. Everyone was very nice and helpful and very knowledgeable about your job and the car. I am very impressed with Maxwell Ford service department.
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by joeowen1164
Service Price Transparency
Dec 10, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
I have a brand new 2025 F150.
I received a recall notice for a software update. I was hoping it was for the 360 backup camera. The one that shows the view from above. Since receiv
I received a recall notice for a software update. I was hoping it was for the 360 backup camera. The one that shows the view from above. Since receiving the truck last month, this feature has had a black dark side on the left. I waited an hour and a half. That’s OK, I was told there was a backup. But when I got in the truck, there was nothing fixed. This is a $70,000 vehicle. Disappointing from Ford. And disappointing that the dealership couldn’t fix the problem.
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by Bob Zent
Service Price Transparency
Dec 13, 2025 -
Group 1 Ford of South Austin responded
Thank you for sharing your feedback. Unfortunately, we were unable to find anyone under the information provided in this review to confirm which recall was performed. If you are still experiencing an issue with the 360 camera, we strongly encourage you to bring the vehicle in so we can inspect the concern further and assist you properly.
Andrew Sommerville
Service Manager - Group 1 Ford of South Austin
asommerville@group1auto.com
I have brought 3 different trucks over the last 12 years
to this dealership and have never felt ripped off until now. I booked an oil change and tire rotation online like I always do. This time that same
to this dealership and have never felt ripped off until now. I booked an oil change and tire rotation online like I always do. This time that same service was 3-4 times as much as I’ve ever paid previously. They also uncover ed $5k of repairs that were required. I was just there in July 2025 and everything checked out as no repairs needed. I only drove about 2k miles since July and I’m positive those repairs were needed back then when a lot of the repairs would have been covered under the mfg. warranty. The warranty expired in August. You’ve lost a long term customer. I will never be back. I’d give zero stars if possible.
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by mhbilling
Service Price Transparency
Dec 11, 2025 -
Group 1 Ford of South Austin responded
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further and work toward a resolution. Please reach out at 512-916-2608. Thank you, Andrew Sommerville Service Drive Manager - Group 1 Ford of South Austin asommerville@group1auto.com
Ray in the service department was outstanding.
He kept me updated every step of the way and handled all communication with the warranty company to make sure my Ford Raptor’s transmission replaceme
He kept me updated every step of the way and handled all communication with the warranty company to make sure my Ford Raptor’s transmission replacement was fully covered. The process was smooth, the communication was excellent, and the customer service was top-notch. Very satisfied and highly recommend their service team.
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by amaralx2
Service Price Transparency
Dec 07, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Absolutely one of the best dealerships!
Great customer service, this dealership cares. John Jason customer care service, thanks
Great customer service, this dealership cares. John Jason customer care service, thanks
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by txsuzi
Service Price Transparency
Other Employees Tagged:
John
Dec 05, 2025 -
Group 1 Ford of South Austin responded
Hi, we're happy you found John to be so supportive during your experience here at Group 1 Ford of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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