Grant Bode
Grant Bode at Volkswagen of Downtown Chicago
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Grant Bode

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.0
36 Reviews
4.0

36 Reviews

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36 Reviews of Grant Bode

March 10, 2025

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Employee Rating

I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr More

by Kurtis C
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2025

Volkswagen of Downtown Chicago responded

Thank you, Kurtis! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

March 08, 2025

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Very clean, and efficient. As soon as you pull in you’re greeted by welcoming staff members. I had a great experience working with Grant. He was incredibly kind, patient, and m More

by RaquelKing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2025

Volkswagen of Downtown Chicago responded

Thanks, Raquel, for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

March 06, 2025

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Horrible communication! Took 13 phone calls, 4 texts, and an email to get a response days later. More

by MAN62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

February 21, 2025

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Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

by Dane’s Volkswagen
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 21, 2025

Volkswagen of Downtown Chicago responded

We are very happy Fred and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 13, 2025

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Employee Rating

I scheduled an oil change. The service center installed a new battery for $550, but didn't bother to change the oil. More

by altmanam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 13, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

February 11, 2025

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Employee Rating

Efficient, on schedule, solid communication, excellent experience. Highly recommended Volkswagen of downtown Chicago. Thank you. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Volkswagen of Downtown Chicago responded

Charles, Thank you for your very kind review. Grant and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

February 10, 2025

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Employee Rating

It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2025

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Employee Rating

They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. Thank you for your business.

February 04, 2025

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Employee Rating

Great service and felt well taken care. I wish the wait time was shorter for a patched tire, but overall was satisfied. More

by NRFARSTVEET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 04, 2025

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Employee Rating

quick and friendly. The recall work took longer than initially expected, but the team kept me informed. The work was still completed same day. This was a positive experi More

by Charles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 04, 2025

Volkswagen of Downtown Chicago responded

Charles, Thank you for your feedback based on your recent service experience. We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

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