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Grant Bode
Grant Bode at Volkswagen of Downtown Chicago
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Grant Bode

Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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3.8
19 Reviews
3.8

19 Reviews

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19 Reviews of Grant Bode

December 29, 2024

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Employee Rating

A great experience that was quick and easy. I will service my car here again in the future. More

by Jack Meholf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario, Syrell Fuel, Jimmy Caprile, Davis Luckett, Avery Gathercole, Baha Yer, Larry Cohen

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Dec 30, 2024

Volkswagen of Downtown Chicago responded

Thanks for the five-star review, Jack! We're glad your experience was quick and easy. We look forward to serving you again and ensuring your car stays in great condition!"

December 26, 2024

Dealership Rating
Employee Rating

Roberto and the entire team in the service department with wonderful to work with. Efficient and professional! More

by Penelope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roberto

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Dec 30, 2024

Volkswagen of Downtown Chicago responded

Thank you, Penelope, for taking the time to share your thoughts on working with Roberto and our team. We're glad to hear we delivered such a great experience!

December 23, 2024

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Employee Rating

Excellent communication. Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago More

by Penelope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House, Jay Jaber

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Dec 23, 2024

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you, Penelope. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

December 20, 2024

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Employee Rating

The Dealer ship was very well kept. Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the More

by Mzmontrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 13, 2024

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Employee Rating

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Alonzo Bass, Christy Croft, Larry Cohen

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Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 03, 2024

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Employee Rating

The staff is welcoming, friendly, fast and efficient. Looks like everyone is having a good time. More

by perez.nydia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2024

Volkswagen of Downtown Chicago responded

Thank you, Nydia, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 26, 2024

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Employee Rating

Dealership was very thorough. Car took longer than expected but overall satisfied with the outcome. More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2024

Volkswagen of Downtown Chicago responded

Thank you, Rod! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

November 21, 2024

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Employee Rating

Huge improvements all around. Great service and courteous and timely!! Keep it up. And many thanks. More

by Mita C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

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Nov 21, 2024

Volkswagen of Downtown Chicago responded

Thank you, Mita, for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 07, 2024

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Employee Rating

I will still use the service center but I had a lot of issues my last visit(s). I am hoping it’s a one off experience though doubtful with the recent lose of Mike S. I will give it another try and More

by Kay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2024

Volkswagen of Downtown Chicago responded

We’re truly sorry to hear about your recent experience, and we really appreciate your feedback. We understand your concerns and want you to know we’re committed to providing top-notch service to every customer. Mike S. was a valuable part of our team, and we’re working hard to maintain the high standards you've come to expect from us. We’d love the opportunity to make things right and turn your next visit into a more positive experience. Please feel free to reach out directly if you'd like to discuss further. We’re here for you!

November 03, 2024

Dealership Rating
Employee Rating

Thanks Grant for the oil change, car wash and snacks! Plus, you even walked me to my car- such a nice touch. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, Ashley, and for taking the time to leave us this wonderful feedback!

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