Grant Bode

I have had very good car and client services at this location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works vo location. They made sure all my car concerns where handled and worked on. There communication is top notch. They are very professional. Good works volkswagen More

by Nana Verified Customer Verified Customer

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Employees seem indifferent at best. I expressed an issue when I brought in my car, and the service writer said it would be addressed in the recall. It was not and since he never notifie I expressed an issue when I brought in my car, and the service writer said it would be addressed in the recall. It was not and since he never notified the tech of my concern, the issue was not resolved. More

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I took my car in for a warranty repair and it came back with a scratch on the steering wheel which the service center refuses to fix. The repair took weeks and tons of my leg work. Immediately after the with a scratch on the steering wheel which the service center refuses to fix. The repair took weeks and tons of my leg work. Immediately after the repair I noticed a scratch in leather on the steering wheel which was in close proximity to the repair. I immediately notified the service center. They asked for pictures then said they would 'make it right'. They had a leather repair person refinish the wheel. This got black gunk all over the the wheel, including non-leather surfaces. In addition, the scratch was not fixed. I notified them, they asked for pictures, I sent, they said they would 'make it right'. They cleaned the black gunk off but refused to replace the steering wheel ($600) to resolve the scratch. They claimed it wasn't them that caused the scratch. This process took months. The service intake process includes taking photos of the vehicle exterior. I asked to see these pictures, hoping to maybe see the scratch area through the window. After numerous attempts, the photos have been sent. I have no proof they caused the scratch but it's the only blemish on the entire interior and I've noticed smaller food or snot related blemishes on the wheel many times which were all easy to remove - so it's not like I don't notice these things quickly. Of the 25 years I've been driving, I've never had a scratch in my steering wheel like this. If they never intended to resolve the wheel, why waste all my time with the runaround with repeated unanswered calls, texts, and why ask for all the photos? Since the repair, they have solicited a dealer review many times despite knowing all of the above. Considering the mistakes made during the actual repair, the scratch, the runaround, the refusal to repair or provide what little evidence they have, and the pestering for a review, one start seems warranted. More

by cosmotic Verified Customer Verified Customer

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Great help. Quickly addressed my issue and went above and beyond. Recommend to anyone here Quickly addressed my issue and went above and beyond. Recommend to anyone here More

by Jaclyn Verified Customer Verified Customer

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Ever since my car was in for the recall - I don’t feel like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymo like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymore. I have never purchased a VW from any other dealer in the past including my current car but not sure that I will continue based on my last interaction with the dealer and Alonzo. Yes I got new wipers but the quote I got I had to ask why a part they replaced in October but included in the estimate. I continue to feel that if I don’t follow-up they will charge me for stuff I don’t need. The service has gone downhill and they should also invest in a copier that works so when I get my estimate I can actually read it. Manager was to call me back after my last survey and that has yet to occur. They either want my business or don’t- all indications are that they do not want my business and that I should look elsewhere for my next VW. More

by Kay Verified Customer Verified Customer

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A great experience that was quick and easy. I will service my car here again in the future. I will service my car here again in the future. More

by Jack Meholf Verified Customer Verified Customer

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Roberto and the entire team in the service department with wonderful to work with. Efficient and professional! with wonderful to work with. Efficient and professional! More

by Penelope Verified Customer Verified Customer

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Excellent communication. Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago Helpful and respectful. Thank you for providing a positive experience with vw Downtown Chicago More

by Penelope Verified Customer Verified Customer

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The Dealer ship was very well kept. Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the Each of the staff members that i encountered was very courteous. When my car was ready more than one of them was more than happy to get me out of the garage sine both ends of the alley was blocked. Thanks I’ll see you again! More

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My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86 Verified Customer Verified Customer

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