Grant Bode

I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, professionalism, and a genuine willingness to help. The entire process—whether it was purchasing my vehicle, servicing it, or getting questions answered—was smooth and stress-free. The staff was knowledgeable, friendly, and never made me feel pressured. I truly appreciate the attention to detail and commitment to customer satisfaction. If you’re looking for a dealership that values its customers and provides excellent service, I highly recommend DTVW. More

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Very clean, and efficient. As soon as you pull in you’re greeted by welcoming staff members. I had a great experience working with Grant. He was incredibly kind, patient, and m As soon as you pull in you’re greeted by welcoming staff members. I had a great experience working with Grant. He was incredibly kind, patient, and made sure I was well taken care of. His professionalism and genuine care for customers truly stood out. I really appreciated his gentle and thoughtful approach—he’s a great asset to the team! Highly recommend! More

by RaquelKing Verified Customer Verified Customer

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Horrible communication! Took 13 phone calls, 4 texts, and an email to get a response days later. Took 13 phone calls, 4 texts, and an email to get a response days later. More

by MAN62 Verified Customer Verified Customer

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Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

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I scheduled an oil change. The service center installed a new battery for $550, but didn't bother to change the oil. The service center installed a new battery for $550, but didn't bother to change the oil. More

by altmanam Verified Customer Verified Customer

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Efficient, on schedule, solid communication, excellent experience. Highly recommended Volkswagen of downtown Chicago. Thank you. experience. Highly recommended Volkswagen of downtown Chicago. Thank you. More

by Charles Verified Customer Verified Customer

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It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93 Verified Customer Verified Customer

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They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD Verified Customer Verified Customer

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Great service and felt well taken care. I wish the wait time was shorter for a patched tire, but overall was satisfied. I wish the wait time was shorter for a patched tire, but overall was satisfied. More

by NRFARSTVEET Verified Customer Verified Customer

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quick and friendly. The recall work took longer than initially expected, but the team kept me informed. The work was still completed same day. This was a positive experi The recall work took longer than initially expected, but the team kept me informed. The work was still completed same day. This was a positive experience and I will return the next time my auto needs service. More

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