Gracie Casanova

I am a recent unhappy customer of the Hollywood Chrysler Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and m Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and my first tire rotation, both services to be covered by “Jeep Cares”. I left my vehicle at service and went inside to wait. After approximately 90 minutes I returned to the service area and was told they had just completed the service on my Jeep. The service writer, Caylie, advised me that everything was completed. At this point I asked if the tire rotation had been performed and she immediately replied, “yes”. I asked if she was sure and she called out to a technician who was nearby. The technician responded that he didn’t do the tire rotation because he couldn’t find the wheel key. He also advised the tires were within “spec” and did not need to be rotated. Despite the tire rotation not being performed it was listed on the service order as complete. I asked Caylie to remove the tire rotation from the receipt because the work wasn’t done and she advised that she could not change the work order, but to ask the cashier. I went inside and asked the cashier for a work order that accurately reflected the work done and was told she could not modify the work order. Caylie was called into the cashier area, and I advised I was concerned that the dealership would “bill” for the service that wasn’t performed. Caylie hand wrote I was assured by Caylie that the dealership would not bill for work that was not performed. Caylie then wrote “Not done -Caylie” on my copy of the receipt. I advised her that was not sufficient and requested a manager. After approximately ten minutes Gracie came into the cashier area and identified herself as the service manager. I advised Gracie of my concerns and she also advised she could not modify the incorrect service order. After a significant period of back and forth, with both Caylie and Gracie leaving and returning to the cashier area I was given a second work order that states only “Rotation was not performed” and “Info Information Only.” Throughout this entire time period both Gracie and Caylie repeatedly assured me that the tire rotation would not be charged. On 4/29, while looking at my “Jeep Cares” account I see that your dealership did deduct my credit for the tire rotation, WHICH WAS NOT PERFORMED. On May 1 a customer rep called me from the dealer and I relayed my circumstances. Approximately 30 minutes later I received a call from Richard Hernandez the general manager. I relayed the story again and Richard advised he would call me back before the end of the day. It has been two weeks today and I am still waiting for that phone call. With at least 5 Jeep dealerships within a 30-minute drive, I will definitely NOT be returning to this one. More

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Service advisor was knowledgeable and friendly. Repairs were fast and efficient. Highly recommend their service dept. Repairs were fast and efficient. Highly recommend their service dept. More

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I was extremely pleased with the service provided by Jorge and Allison ! They both worked together as a team and made my experience a very happy and memorable one. They both exceeded my expectations! Jorge and Allison ! They both worked together as a team and made my experience a very happy and memorable one. They both exceeded my expectations! The service in my opinion was very effective and efficient! Thank you very much Jorge and Allison, in the Rental department for going above and beyond, to make my experience such a smooth and pleasant! Keep up the great service! More

by ednhamaiehamilton Verified Customer Verified Customer

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Great sales staff and service, i strongly recommend you visit and get a car or your vehicle service, ask for Richard Vargas. visit and get a car or your vehicle service, ask for Richard Vargas. More

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Best experience at hollywood chrysler jeep. Chris wa great, Neyma & Gravie are very informative always. Thank you Chris wa great, Neyma & Gravie are very informative always. Thank you More

by rsss396 Verified Customer Verified Customer

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Muy bueno. La attention es muy buena y rapida.Sonmuy profecionales.Los trabajos exelentes .Resumiendo muy bueno. La attention es muy buena y rapida.Sonmuy profecionales.Los trabajos exelentes .Resumiendo muy bueno. More

by lherrerra001 Verified Customer Verified Customer

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The Service at Hollywood Chrysler and Jeep was great. Thank you Neyma and Gracie for everything.. Thank you Neyma and Gracie for everything.. More

by lilgray003 Verified Customer Verified Customer

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Dishonest from day one, beware of of promises they won’t keep, get everything in writing and hope for the best keep, get everything in writing and hope for the best More

by JERRYESTEVEZ Verified Customer Verified Customer

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I’d like to clarify from my last review, The sales staff are liars, and make false promises, and fail to communicate, won’t even return a phone call. Will completely waste your time and could care less abou are liars, and make false promises, and fail to communicate, won’t even return a phone call. Will completely waste your time and could care less about inconveniencing the customer.They are the worst example of customer service. Christian Perez is amazing, hardworking, upfront, communicates, and is understanding. Great representative of your dealerships service center, Grace also is a wonderful person to work with. More

by JERRYESTEVEZ Verified Customer Verified Customer

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Amazing experience! Im very happy with the attention and the staff. I Highly recommend Hollywood Chrysler Jeep dealer! Im very happy with the attention and the staff. I Highly recommend Hollywood Chrysler Jeep dealer! More

by LEONARDOREGALADO12 Verified Customer Verified Customer

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