Gracie Casanova

The most disgusting experience I ever had with this dealer and the staff!! Too many rude people in there. Never again!! dealer and the staff!! Too many rude people in there. Never again!! More

by gabyalondra2011 Verified Customer Verified Customer

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Awesome service Customer service is great. Everyone is super helpful and friendly. Will always bring my jeep to Hollywood Chrysler Jeep Everyone is super helpful and friendly. Will always bring my jeep to Hollywood Chrysler Jeep More

by lilgray003 Verified Customer Verified Customer

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Very great staff. They took care of me like I was an owner of the company. My vehicle went in came out looking better and driving better than it came in. Would always They took care of me like I was an owner of the company. My vehicle went in came out looking better and driving better than it came in. Would always and always bring my jeep here for any issue. More

by Kylepurchas Verified Customer Verified Customer

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This is the best dealer in Florida hands down. Every staff member recognized me and said hi and asked if I needed anything or how can they help even though it’s not there department they still wer Every staff member recognized me and said hi and asked if I needed anything or how can they help even though it’s not there department they still were polite. The service department was clean easy to find easy to get the work done and fast and the work was done right. They also kept my jeep clean when working on it. Great staff so I will always bring my jeep here. This service makes me want to get another jeep. Thank you again. More

by Kylepurchas Verified Customer Verified Customer

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I had a very DISAPPOINTING and DISTRESSING experience with this dealership. From the very first day I arrived to the dealership, the first person I met was Caylie Salazar who is very GOSSIPY young wo with this dealership. From the very first day I arrived to the dealership, the first person I met was Caylie Salazar who is very GOSSIPY young woman who DISTORTS information, and she was the first person I met when I arrived at the dealer for first time. Then I met the Customer Advisor, Stacy -Ann Bonner, was ENTIRELY FOCUSED ( I was completely BLIND with this lady and I had no idea what she was CAPABLE of to EARN her COMMISSION)convincing me to purchase a new battery.I repeatedly told her that my car DID NOT NEED ONE. I was pressured by the Body Shop Manager, Carlos Caballero (very rude and rough guy by the way, with 0 modals) by a phone call on 10/21/25 ), who told me that if I didn't BUY it, my car couldn't be programmed and would be LEFT outside. So, in other words I had to pay the amount of $1,216.38 for something my var NEVER needed. On top of that, I had to bring the car back a second time and pay an additional $107, yet the car is STILL not properly repaired. Additionally,Gracie, Stacey and Carlos plague tried to challenge my intelligence by claiming the NOISE was caused by the brakes, when the brakes have never had any issues. On top of that, they attempted to MAKE ME pay even more, trying to take more money from me. During my visit, a mechanic named Chris ( another Spanish guy and unluckily I could not find his last name ) acted extremely DISRESPECTFULLY (10/25/25),even SPITTING near me and saying he didn't want to deal with me. Instead of addressing this behavior, the GENERAL MANAGER Nick Burba, DEFENDED it and told me to take MY CAR SOMEWHERE ELSE.On top of that, he called me STURBBORN" in front of my daughter. I said "WOW" for myself- but let see it later on who is or who is not? Later, Grace Casanova canceled my APPROVED RENTAL car simply because I shared my HONEST FEEDBACK, causing me SERIOUS personal and family issues, including missing college classes and work. How does the General Manager expect me to change my review when the service quality they provide is far BELOW POOR? All of these people ABUSE the positions they hold to take ADVANTAGE of and HARM customers. This place SHOWS NO PROFESSIONALISM, ETHICS, or RESPECT for CUSTOMERS. THIS IS JUST THE BEGINNING- I WILL MAKE SURE MYN MONEY IS RECOVERED AND MY VEHICLE REPAIRED PROPERLY. I have " ZERO COMPASSION " when I do know I'm right. 'I'll end by saying this: FOOL ME ONCE,AND YOU MUST BE A MAGICIAN - BUT IT WON'T HAPPEN AGAIN.'' More

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Horrible and I will share my experience with someone else,but it won't be with anyone who workshop at the dealership. Good bye for now. Feel free to ask : -Stacey Ann because she was fast enough to else,but it won't be with anyone who workshop at the dealership. Good bye for now. Feel free to ask : -Stacey Ann because she was fast enough to laugh at me when she made me to invest in something that my car didn’t need it, - you might ask to Carlos, he was pushed out to force me out to buy a battery as well. - You have Gracie as well ( very impolite as too) she will know better than me when she canceled the Uber without any reason to do it -or may be the GM who was capable to offense me in front of my daughter - Also, you have Chris too, the one spat while talking to me because he was angry with my concerns about the situation. - There Carlie as well who’s is extremely Gossip Girl at the dealership. It’s very low level too You guys have a lot people to ask about it. - In addition to the review, do you best to find out who drove my car without my consent. The mileage was 193 less than when I was there for second time. I do have more,but a lot more to do with it but I will save up for later . Good luck!! More

by gabyalondra2011 Verified Customer Verified Customer

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Easy and efficient service All the service and people i met were very nice professional and friendly - great facility met were very nice professional and friendly - great facility More

by anouk_thiebaut Verified Customer Verified Customer

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Excellent customer service and very friendly staff. Everyone was ready, willing and able to listen to the issues and resolve them. Highly recommend Hollywood Jeep. Everyone was ready, willing and able to listen to the issues and resolve them. Highly recommend Hollywood Jeep. More

by Ozzie Verified Customer Verified Customer

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Worse car I ever owned and poor customer service. First and last time buying Jeep products First and last time buying Jeep products More

by fritzerie Verified Customer Verified Customer

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They were very professional and timely. Everybody was very nice and Allison was especially helpful. Everybody was very nice and Allison was especially helpful. More

by Mrhendrickjr Verified Customer Verified Customer

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