Gina Mastrovito-Smith

This is the best dealership around. Everyone there is great to work with. Every department is top notch. Everyone there is great to work with. Every department is top notch. More

by michael.alsheimer Verified Customer Verified Customer

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I purchased a service contract when I bought my car and brought it in for my first oil change and tire rotation. There was a mix up with the oil filter and I sat there for much longer than expected. To rec brought it in for my first oil change and tire rotation. There was a mix up with the oil filter and I sat there for much longer than expected. To rectify the situation, they offered me a credit and apologized for the inconvenience. I appreciate their commitment to their customers and although I didn’t ask for compensation for my time, I greatly appreciated their gesture. More

by joelleholk Verified Customer Verified Customer

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Great dealership they go out of their way to make sure you get the right car for the right price Tony Licari and Frank Mastrovito were excellent as I totaled my vehicle. I am now driving a beautiful Tucs you get the right car for the right price Tony Licari and Frank Mastrovito were excellent as I totaled my vehicle. I am now driving a beautiful Tucson hybrid couldn’t ask for a better car thank you everyone so much for all your help More

by navysealgraz Verified Customer Verified Customer

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Amazing service. Excellent staff. Timely and efficient work. Couldn’t be happier with the service received. Also thank you Mike Smith for all you do. Excellent staff. Timely and efficient work. Couldn’t be happier with the service received. Also thank you Mike Smith for all you do. More

by pettinellitaylor Verified Customer Verified Customer

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They are very friendly and professional. They also explain everything that they did and showed me where they parked my car. They also explain everything that they did and showed me where they parked my car. More

by sspink8607 Verified Customer Verified Customer

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It's awful. I bought a used vehicle from them lay July & I've returned it about 15 times now for repairs. Could be more or less than 15. They tell me the probl I bought a used vehicle from them lay July & I've returned it about 15 times now for repairs. Could be more or less than 15. They tell me the problem is fixed, I pick it up, not fixed. Once instance they said the piece they bought was used & obviously defective. Used? So it went back for repairs. Still not fixed. Now it wasn't the left side it was the right side. I honestly don't want to get into all the crap I've been through with this place. And I'm not the only one, i know of others as well. My 1 friends vehicle has been there now for over a month! They are beyond ridiculous. I picked it up once after being repaired. I'm driving home, any little bump in the road my end was swaying. I gotta bring it back. I go for a ride with the technician. He says, yeah it's the alignment that's my fault I FORGOT to do it!! Forgot? I do not trust their technicians at all but unfortunately have to go there due to my warranty. About a month ago it was there. They were nice enough to bring the vehicle to me & pick up their loaner. I get in the vehicle & automatically see a warning light on. The person driving it to my house didn't see this? The technicians didn't see it? Had to call, had to bring it back for repair. It's absolutely rid what I've gone through with this vehicle & dealership. I've been buying new & used vehicles for at least 30 years & have NEVER experienced this! It's awful. Was just there few weeks ago, I know it's a transmission issue but they say it was something with my gas pedal sensor & they fixed it. Gina, the customer service manager called to talk to me because I've had the vehicle there so many times. I explained it all, from the beginning..... all i hear is we understand, it'll be fixed. I have the vehicle now, it's STILL NOT fixed. So I'll wait until it dies then get it towed they're, maybe then they'll fix the transmission, if they can figure it out. They know what the problem is, they just don't want to lose money, cause it's under warranty. That's exactly what my friend is going through. I will say Braelynn is not a problem. As much as I yell & complain, she's still as nice as can be. It's not her fault the others don't know what they're doing, it's just she has to hear the complaints. Some of the people that I've talked to are just awful, they think their smart xxxxx.....DO NOT, I REPEAT, DO NOT BUY A USED VEHICLE FROM THIS PLACE. I actually wouldn't recommend buying anything from them. Like i told Gina, who is the owners sister.... your brother frank cares more about the community than he does his dissatisfied customers. I was told that was not true.... but..... since I've had my vehicle retu the last time, has anyone called me to see if everything was good? Absolutely not! I 100% regret buying this vehicle from this dealership. More

by princess121518 Verified Customer Verified Customer

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When you arrive at Mastrovito to pick up or drop off your car, the service personnel always greet you ready to assist with any situation with professionalism and friendliness. They even take the time to know car, the service personnel always greet you ready to assist with any situation with professionalism and friendliness. They even take the time to know your name. Thank you. More

by kseyoung4315 Verified Customer Verified Customer

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Friendly, professional, caring, courteous, engaging, understanding, listening, fair, knowledgeable, compassionate, respectful, I was treated with respect and fairly, as well as respectfully. I feel very understanding, listening, fair, knowledgeable, compassionate, respectful, I was treated with respect and fairly, as well as respectfully. I feel very comfortable and confident I made the right decision to deal with the Mastrovito team! I would highly recommend them to all my friends and family and colleagues. More

by cassiebob64 Verified Customer Verified Customer

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Mastrovito Hyundai stands by what they sell. The owner is personally engaged with serving his customer base, and the management team is great. Kristian is extremely personable and great to wor The owner is personally engaged with serving his customer base, and the management team is great. Kristian is extremely personable and great to work with. More

by vecflaim Verified Customer Verified Customer

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In the past two years, we have purchased two cars from Mastrovito Hyundai, a 2023 Calligraphy Palisade and the 2024 Disney 100 Ioniq5. The sales staff at Mastrovito is top notch! With both of our purcha Mastrovito Hyundai, a 2023 Calligraphy Palisade and the 2024 Disney 100 Ioniq5. The sales staff at Mastrovito is top notch! With both of our purchases, we never experienced any type of high pressure sales pitch, which made the shopping experience enjoyable and stress free. Our most recent purchase in July was particularly enjoyable due to our sales rep, Eliut. He was very polite, knowledgeable, enthusiastic, and made our test drive actually fun. The whole experience at Mastrovito was enjoyable from walking through the doors and being greeted with a smile at reception and the smell of fresh baked chocolate chip cookies (very yummy) to working with the sales staff (Eliut), the finance team (Mike, our go-to guy), the service department (Braelynn and Ali, well organized, professional, accommodating, patient), and the tutorial specialist, Gabrielle (our favorite). Mastrovito Hyundai makes you feel like family when you walk through their doors and that is due to the owner, Frank Mastrovito! Frank goes above and beyond to help customers drive away in their dream car. In our 40+ years of purchasing cars, we have never worked with a dealership that can come close to comparing to Mastrovito!! We have recommended and will continue to recommend Mastrovito Hyundai to our friends and family because we know that they will be getting the best product, price, and warranty in the industry and the best sales, finance, and service experience. More importantly, they will be joining Frank Mastrovito’s Hyundai family. More

by JAA Verified Customer Verified Customer

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