Gina Mastrovito-Smith

Customer service is A+++. Kristian was so helpful and courteous. Highly recommend buying for Mastrovito. Kristian was so helpful and courteous. Highly recommend buying for Mastrovito. More

by kbrewer001 Verified Customer Verified Customer

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Friendly Service walked me through and explained things and let me ask questions. Did not feel rushed or pressured. Highly recommend !! and let me ask questions. Did not feel rushed or pressured. Highly recommend !! More

by doti8888 Verified Customer Verified Customer

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Brought my Kona in for the same electrical issues. This time the screen was frozen. Renee tested it herself. Later I was told they couldn’t replicate the issue and I had to bring it in when it was gli This time the screen was frozen. Renee tested it herself. Later I was told they couldn’t replicate the issue and I had to bring it in when it was glitching, which I did and it was. But instead of having a tech look at it immediately, the car was turned off and they couldn’t replicate the problem. Then argued with me about it and Renee thought maybe she wasn’t using the screen properly when asked about her experience when she got in my vehicle. So not only was the car not fixed (again) the service department will close ranks to protect their own. Just shop elsewhere. More

by lroot14 Verified Customer Verified Customer

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As always a great experience at Mastrovito’s. While this time I agreed to the recommended alignment with my tire rotation, in the future I might want to see better evidence of necessity other th While this time I agreed to the recommended alignment with my tire rotation, in the future I might want to see better evidence of necessity other than seeing what the computer AI said on a screen. $160 is $160, and, yes, it’s cheaper than a new tire, the resultant data indicated only a change just on one side; camber in one and caster on the other. As I said, this time I wanted it done, for the tires were brand new when I purchased the car and, to my knowledge, no alignment had been done before. The service was quick and professional in every way. My remarks are more for use in the future by reps with totally unsuspecting customers. Great service, as always. FYI, I stopped at the new detail center afterwards and that should work well and be a good profit center. Just wish you had Collinite wax, a phenomenal Utica product that is, to me, number one in shine and durability. More

by Pwilliams12 Verified Customer Verified Customer

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As always, the service was done completely and timely. Mastrovito’s service department is the best. Mastrovito’s service department is the best. More

by Pwilliams12 Verified Customer Verified Customer

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Mastrovito is amazing! !! John was wonderful, They took care of me and i love my car! Chris, Frank and John are the best!! !! John was wonderful, They took care of me and i love my car! Chris, Frank and John are the best!! More

by dawnantonetteluce Verified Customer Verified Customer

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As always the service was excellent! Everyone was courteous and every task was completed in a very short time. I’ve always been treated well at Mastrovito by everyone there in every dep Everyone was courteous and every task was completed in a very short time. I’ve always been treated well at Mastrovito by everyone there in every department. More

by Pwilliams12 Verified Customer Verified Customer

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Employees are very concerned about satisfying customers They go the extra mile Easy to work with They go the extra mile Easy to work with More

by chickaley Verified Customer Verified Customer

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Always a pleasure being at the dealership. Everyone pleasant and make you feel comfortable and at home Everyone pleasant and make you feel comfortable and at home More

by krykim Verified Customer Verified Customer

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Always positive atmosphere, they kept me informed during the entire process. A great loaner car was available for the duration of the repair. Thank you the entire process. A great loaner car was available for the duration of the repair. Thank you More

by avdelaura3 Verified Customer Verified Customer

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