Gavin Quintana

I recently had the pleasure of working with Tucson Subaru when I needed to replace a steering angle sensor on my new-to-me Subaru. Living in Yuma, I didn’t have a local Subaru dealership, so I had to go out when I needed to replace a steering angle sensor on my new-to-me Subaru. Living in Yuma, I didn’t have a local Subaru dealership, so I had to go out of town for the repair. I chose Tucson Subaru over Phoenix dealerships for a couple of reasons; they had the part in stock, which meant I didn’t have to order it and risk a restock fee if it turned out to not be the issue. From the get-go, the experience was excellent. Brandon (I believe that was his name) in the parts department was phenomenal. He was friendly, knowledgeable, and extremely helpful over the phone. He even held certain parts for me to ensure I had everything I needed when I arrived. When I got to the service department, I wasn’t surprised to hear that the tech recommended several service items. Not knowing the service history of the car, I expected there might be some deferred maintenance. I took care of a few things myself, but I was taken aback by the condition of some drive and suspension components, which likely had been ignored by the previous owner. While this was a bit unsettling, Gavin, the Service Advisor, made the whole experience much easier to navigate. He stayed calm, cool, and collected throughout the process, and he went above and beyond to make sure I had a loaner vehicle to drive for as long as it took to get my car fully serviced. When I got my Subaru back, I immediately noticed a significant improvement in how it drove, smooth shifting, better acceleration, and just an overall more solid feel. Plus, when I had the chance to look at the new parts and the work done, I could see the attention to detail from the service tech. When I got the chance to look underneath the car, I had a few concerns about some of the work done, and the dealership was quick to respond. The service team was very understanding and took immediate action to address the issue. They also offered additional assistance and went above and beyond to make sure I was satisfied. This level of customer care really impressed me. Tucson Subaru’s commitment to making things right and their proactive follow-up truly earned my trust. I’m happy to give them a well-deserved 5-star rating for their professionalism, responsiveness, and dedication to customer satisfaction. I’ll definitely return for future service needs and highly recommend Tucson Subaru! More

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From start to finish the people were very friendly and efficient. From the service department check in, updates and amenities to the terrific care and advice and professionalism I received from Debbie Bra efficient. From the service department check in, updates and amenities to the terrific care and advice and professionalism I received from Debbie Bravo to the wrap up and suggestions from Ethan in finance and finally the family atmosphere of the new owners meeting/meal and introduction to Debbie’s managers and store manager it was a great experience. And I walked away with a great deal on the manager’s special on the lease of a new car so I was very very happy and will recommend Debbie to friends More

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The dealership is bright and welcoming. All personnel are friendly and professional, especially Estavan and Sylvia. All personnel are friendly and professional, especially Estavan and Sylvia. More

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We had a great experience. No pressure sales. Austin is awesome. He’s very personable and very responsive. Would recommend Tucson Subaru to friends and family and especial No pressure sales. Austin is awesome. He’s very personable and very responsive. Would recommend Tucson Subaru to friends and family and especially Austin. We wish him much success at your establishment. More

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I have been coming to this dealership since for service since 2014. This time bought a new Outback. Everyone was so professional and nice! since 2014. This time bought a new Outback. Everyone was so professional and nice! More

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Everything was great from start to finish. I didn't feel like I was being pushed into anything I did not need. Everyone that I dealt with seemed to care and answered all my questions. I would I didn't feel like I was being pushed into anything I did not need. Everyone that I dealt with seemed to care and answered all my questions. I would recommend this dealership to all my friends. More

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I was an unscheduled walk-in that left same day with a new car, and couldn’t be happier with the both the high quality of help and crisp professionalism represented by the staff at Tucson Subaru. Thank yo new car, and couldn’t be happier with the both the high quality of help and crisp professionalism represented by the staff at Tucson Subaru. Thank you! More

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Every single person that I encountered was cheerful, pleasant and aimed to please. Couldn't ask for more (and it was a Saturday)! pleasant and aimed to please. Couldn't ask for more (and it was a Saturday)! More

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As a customer, Tucson Subaru's sales, service, and parts departments have been consistently outstanding. departments have been consistently outstanding. More

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Amanda assisted me on my call in Gavin assisted me with service information Ethan in Sales and Tracy in Finance walked me thru the purchase process. It was an unplanned purchase… but I got through it wi service information Ethan in Sales and Tracy in Finance walked me thru the purchase process. It was an unplanned purchase… but I got through it with this team! More

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