Frank Adinolfi | Page 16

Very nice people , everyone is so welcoming and helpful. Really enjoying my X5 M60 Great experience. Really enjoying my X5 M60 Great experience. More

by cbernier0 Verified Customer Verified Customer

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Very thorough review of my BMW. I appreciate the communication and responsiveness from my advisor. I appreciate the communication and responsiveness from my advisor. More

by arankin3488 Verified Customer Verified Customer

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I was so pleased with my recent appointment. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. Bill C. is outstanding! He is patient, kind and thorough. Whew! I have someone to work with that I trust. His explanations are clear and transparent. Also, good for you to know, my vehicle was returned to me not only clean but vacuumed and the interior was wiped off! Interior was never so pristine! Kudos to Bill and the service team! More

by CKW500 Verified Customer Verified Customer

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Purchased a CPO 3 series. Put a deposit down next day, but sales was slow to respond, never returned any of my phone call even after I left messages, just responded by text. W Put a deposit down next day, but sales was slow to respond, never returned any of my phone call even after I left messages, just responded by text. We all know not everything can be discussed via texts, so this part is disappointing. The CPO apparently has a bented wheel per paper work. I asked the sales to check if the wheel was fixed, he came back telling me “service tech said there was actually no bent on the wheel”. I didn’t believe that, called a service advisor and got the wheel fixed. This part seems pretty shady to me. More

by ice_dove2000 Verified Customer Verified Customer

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Frank is absolutely terrific -- he made sure I understood everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area everything, was polite and friendly. When I pulled into the service area however, I was amazed at the number of people who were in the check-in area - it didn't seem to be working as efficiently as when it was OTTOs and the wait to talk with Frank and get everything started seemed unusually long. More

by mara.rastovsky Verified Customer Verified Customer

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I have been with this dealership for over 15 years. Staff is friendly and knowledgeable. I have recommended the dealership too several friends. Staff is friendly and knowledgeable. I have recommended the dealership too several friends. More

by dcalla2498 Verified Customer Verified Customer

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Quality service and very professional. Easy to deal with! I would absolutely recommend this dealership. Easy to deal with! I would absolutely recommend this dealership. More

by michael.bliss01 Verified Customer Verified Customer

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Accepted me as family. After all 55 years of being trained by the Otto’s Family, you would not experience anything less. After all 55 years of being trained by the Otto’s Family, you would not experience anything less. More

by MVADASZ0 Verified Customer Verified Customer

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Easy, relaxed professional service appointment. The staff is careful to explain what needs to be done. The waiting area and refreshments are welcome. The staff is careful to explain what needs to be done. The waiting area and refreshments are welcome. More

by dirkdurstein Verified Customer Verified Customer

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Nice job as usual. A trusted relationship for years. We drive past other dealerships to go to Otto’s. A trusted relationship for years. We drive past other dealerships to go to Otto’s. More

by usmc4irish Verified Customer Verified Customer

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