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Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 3

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.7
258 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

7 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.7

258 Reviews

Write a Review

258 Reviews of Fernando Cruz

April 14, 2026

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Employee Rating

This is a great dealership that is easy to work with and has very nice people More

by RAPISCITELLI
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Eric Gates, Mike Pahlas , Kevin from mobile services

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April 13, 2026

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Employee Rating

The salesman we had was not informed well and the communication was awful. We had to speak to the owner to get things done More

by Messier3
Recommend Dealer
No

Other Employees Tagged: Fernando Cruz

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Apr 21, 2026

Columbia Ford Kia responded

Mr. & Mrs. Messier- Thank you for your feedback—we truly appreciate you bringing this to our attention. I’m glad I had the opportunity to step in and work with you directly to get everything back on track. We were able to adjust our shop flow to ensure your new Ford Explorer was handled by the properly qualified technician, which is exactly the level of care every vehicle deserves. We also understood the inconvenience caused while your vehicle was here, and it was important to us to make that right. I’m glad we could provide some relief during that time and arrive at a resolution you felt good about. It means a great deal to us that you chose to work with us—especially being referred by someone within the industry. That kind of trust is not something we take lightly. As mentioned, please feel free to reach out to me directly anytime you need assistance. I’m always here to help and ensure your experience is handled the right way from start to finish. We truly appreciate your business and the opportunity to earn your continued trust. Sincerely, Eric Gates General Manager Columbia Ford KIA 860.228.2886

April 07, 2026

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Employee Rating

The valet vehicle pickup is amazing. Fernando was easy to talk with and responsive to my concerns. More

by chad.quensen
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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April 05, 2026

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Employee Rating

It’s always A pleasure to do business at Columbia Ford— both in sales and service. More

by JANPROLL
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Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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April 05, 2026

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Very nice costumer service and very friendly with comfortable waiting area and cafeteria free coffee and tea!🫶 More

by macuri.torres
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Recommend Dealer
Yes
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April 03, 2026

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Excellent customer service. The dealership always provides professional service and customer care. There's a reason why their motto is, 'fixed right the first time'. It always i More

by Nategagnon1521
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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April 03, 2026

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Fernando in service is the best! ! I would recommend him to anyone. Very helpful and informative More

by DEC199
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Recommend Dealer
Yes
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April 03, 2026

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Eric and his staff are prompt, polite and professional. Excellent experience with Columbia Ford , makes me proud to be a Ford owner ! More

by 317MISSIONS
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Recommend Dealer
Yes

Other Employees Tagged: Eric Gates, Mike Pahlas

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April 01, 2026

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Always very friendly and pleasant to talk to and to have service my car. They treat me and care with respect. More

by JESSL1204
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas , Monica

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April 01, 2026

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The dealership did a good prompt job. Great service, their are good people work in there More

by garywilcox8960
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Recommend Dealer
Yes
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