Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 2

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.7
258 Reviews

Dealership Experience

5 yrs, 7 mos

Industry Experience

7 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.7

258 Reviews

Write a Review

258 Reviews of Fernando Cruz

April 21, 2026

Dealership Rating
Employee Rating

The vehicle is brought in for service due to the front, McPherson strut was not bolted on from prior service visit and almost fell off More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 21, 2026

Columbia Ford Kia responded

John, Thank you for bringing this to our attention. We are very concerned to hear about your experience, as the situation you’ve described involving a McPherson strut is extremely serious and not something we take lightly. First and foremost, we sincerely apologize for the concern and inconvenience this has caused. The safety of our customers is our top priority, and we have strict procedures in place to prevent issues like this. We are actively reviewing what may have occurred during your prior visit so we can address it internally and ensure it does not happen again. We would very much like the opportunity to speak with you directly, inspect the vehicle, and make this right. Please contact us at 860-228-2886 at your earliest convenience and ask for a member of our management team. We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible. Sincerely, Mike Pahlas Coumbia Ford Service Manager 860.228.2886

April 20, 2026

Dealership Rating
Employee Rating

Took me right in for my 8:00 appointment, was very courteous and pleasant. Told me it would be about an hour or less, and my vehicle was ready to go in 45 minutes! More

by steveshuell
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

April 20, 2026

Dealership Rating
Employee Rating

Fernando was very pleasant and helpful. He even gave me a voucher for a free car wash! The waiting area was clean and my service was done in less then an hour! More

by dee220407
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

April 20, 2026

Dealership Rating
Employee Rating

Absolute professionals! !! The customer service is outstanding. The valet service as an option is fantastic. Vehicles are completed in a timely manner. More

by amilici
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

April 19, 2026

Dealership Rating
Employee Rating

Excellent service & care for the customer. very clean facility & comfortable waiting area. Service is accomplished on time & at a reasonable cost. More

by Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 18, 2026

Dealership Rating
Employee Rating

Great experience they were on time explained everything thoroughly no waiting and finished my vehicle earlier than I expected great job More

by DAN.FERRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 17, 2026

Dealership Rating
Employee Rating

The service department has been taken care of my trucks since they opened and always do a great job. Joe took great care of me. Much appreciated. Tom More

by tom Crossen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 15, 2026

Dealership Rating
Employee Rating

The dealership is always very helpful, informative, courteous, and they do a great job servicing my vehicle. I very much appreciate the valet service. More

by GINAMARIE5897
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

April 15, 2026

Dealership Rating
Employee Rating

I have always had a good experience there. They are professional and very good at their jobs. More

by PHOLLISTER0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 14, 2026

Dealership Rating
Employee Rating

Awesome service, professional interaction with rep. Mobile service is revolutionary and makes service extremely convenient. More

by RMTHOMAS61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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