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Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz | Page 4

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

4.8
273 Reviews
4.8

273 Reviews

Write a Review

Dealership Experience

5 yrs, 10 mos

Industry Experience

7 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

273 Reviews of Fernando Cruz

April 18, 2026

Dealership Rating
Employee Rating

Great experience they were on time explained everything thoroughly no waiting and finished my vehicle earlier than I expected great job More

by DAN.FERRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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April 17, 2026

Dealership Rating
Employee Rating

The service department has been taken care of my trucks since they opened and always do a great job. Joe took great care of me. Much appreciated. Tom More

by tom Crossen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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April 15, 2026

Dealership Rating
Employee Rating

The dealership is always very helpful, informative, courteous, and they do a great job servicing my vehicle. I very much appreciate the valet service. More

by GINAMARIE5897
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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April 15, 2026

Dealership Rating
Employee Rating

I have always had a good experience there. They are professional and very good at their jobs. More

by PHOLLISTER0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 14, 2026

Dealership Rating
Employee Rating

Awesome service, professional interaction with rep. Mobile service is revolutionary and makes service extremely convenient. More

by RMTHOMAS61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

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April 14, 2026

Dealership Rating
Employee Rating

This is a great dealership that is easy to work with and has very nice people More

by RAPISCITELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Eric Gates, Mike Pahlas , Kevin from mobile services

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April 13, 2026

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Employee Rating

The salesman we had was not informed well and the communication was awful. We had to speak to the owner to get things done More

by Messier3
Recommend Dealer
No

Other Employees Tagged: Fernando Cruz

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Apr 21, 2026

Columbia Ford Kia responded

Mr. & Mrs. Messier- Thank you for your feedback—we truly appreciate you bringing this to our attention. I’m glad I had the opportunity to step in and work with you directly to get everything back on track. We were able to adjust our shop flow to ensure your new Ford Explorer was handled by the properly qualified technician, which is exactly the level of care every vehicle deserves. We also understood the inconvenience caused while your vehicle was here, and it was important to us to make that right. I’m glad we could provide some relief during that time and arrive at a resolution you felt good about. It means a great deal to us that you chose to work with us—especially being referred by someone within the industry. That kind of trust is not something we take lightly. As mentioned, please feel free to reach out to me directly anytime you need assistance. I’m always here to help and ensure your experience is handled the right way from start to finish. We truly appreciate your business and the opportunity to earn your continued trust. Sincerely, Eric Gates General Manager Columbia Ford KIA 860.228.2886

April 07, 2026

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Employee Rating

The valet vehicle pickup is amazing. Fernando was easy to talk with and responsive to my concerns. More

by chad.quensen
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

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April 05, 2026

Dealership Rating
Employee Rating

It’s always A pleasure to do business at Columbia Ford— both in sales and service. More

by JANPROLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Berube, Bobby Eskey, Mike Pahlas

Print

April 05, 2026

Dealership Rating
Employee Rating

Very nice costumer service and very friendly with comfortable waiting area and cafeteria free coffee and tea!🫶 More

by macuri.torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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