Fernando Cruz
Fernando Cruz at Columbia Ford Kia

Fernando Cruz

Service Advisor

Columbia Ford Kia

234 Willimantic Road, Route 6
Columbia, CT 06237

Contact Me
4.8
217 Reviews

Dealership Experience

5 yrs, 5 mos

Industry Experience

7 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.8

217 Reviews

Write a Review

217 Reviews of Fernando Cruz

March 17, 2026

Dealership Rating
Employee Rating

Excellent service. We had an issue with our car. We were close to the dealership. So we stopped in. They took us right in, and resolved the problem. Great dealership!!! More

by WD
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

March 16, 2026

Dealership Rating
Employee Rating

Fernando is always professional, friendly with top notch customer service! The waiting area is clean and nice. More

by MISTERSMITH0107
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Mar 16, 2026

Columbia Ford Kia responded

Thank you for highlighting Fernando’s professional and friendly service during your Kia Sorento visit. We’re pleased to hear you enjoyed our clean, comfortable waiting area. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 15, 2026

Dealership Rating
Employee Rating

This was the best service I’ve ever had in a car buying experience, hands down! More

by shyraquimby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Gurzler, Ilya "Eli" Belyi , Jerel Colon

Mar 15, 2026

Columbia Ford Kia responded

It’s fantastic to hear our team delivered an outstanding car-buying experience with your new Kia Telluride. Thank you for sharing your feedback! Eric Gates General Manager egates@columbiaford.com

March 14, 2026

Dealership Rating
Employee Rating

Fernando was very helpful in showing me some ins and outs with tuning my radio. He was able to explain, in detail, all the questions my husband and I had concerning about various dashboard dials. He was als More

by lp6389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 13, 2026

Dealership Rating
Employee Rating

I got my new car serviced for the first time. It was quick and easy. Fernando was very nice. More

by coltjasper
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Mar 13, 2026

Columbia Ford Kia responded

We’re pleased your first Kia Sportage service was quick and easy and that Fernando was so welcoming. If you ever need any further assistance, just reach out. Thanks for sharing your experience. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 09, 2026

Dealership Rating
Employee Rating

Been going to this dealership for years. Its always a pleasant experience! Fernando was extremely helpful More

by Dwebber104
Recommend Dealer
Yes

Other Employees Tagged: Fernando Cruz

Mar 10, 2026

Columbia Ford Kia responded

Thank you for trusting your Kia to our service team over the years. It’s wonderful that Fernando has been so helpful during your visits. We look forward to serving you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 08, 2026

Dealership Rating
Employee Rating

It’s very easy to schedule service appointments and the dealership is an awesome place to wait while they complete your service. The staff are very friendly and knowledgeable!! Overall a great dealership! More

by kjtcougar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2026

Columbia Ford Kia responded

Thank you for the 5 star rating. We’re glad you found scheduling service for your Ford easy and that our waiting area offered a comfortable experience. Our team appreciates your recognition of their friendly and knowledgeable support. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 07, 2026

Dealership Rating
Employee Rating

Only been there for 2 oil changes. It went fine. I need 10 more words More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Columbia Ford Kia responded

We’re pleased to have served your Ford twice for oil changes. It’s rewarding to hear everything went smoothly on both visits. We look forward to assisting with your vehicle’s future maintenance. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

Dealership Rating
Employee Rating

I cannot say enough good things about the quality and honesty of the work performed here. I drive an hour away to use this dealership because no other location near me comes close to their level. More

by Abadcabassa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Eskey, Mike Pahlas

Mar 06, 2026

Columbia Ford Kia responded

It’s fantastic to know you choose us for Ford Expedition service even with the hour drive. We’re proud that our honest approach and quality work make the trip worthwhile and look forward to welcoming you back. Mike Pahlas Service Manager mpahlas@columbiaford.com

March 06, 2026

Dealership Rating
Employee Rating

I was happy with my service. . although I was late by 10 minutes they were able to get me in and out promptly. More

by YVONNERDENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jimmie Bletsch

Mar 06, 2026

Columbia Ford Kia responded

It’s great to hear we could fit you in and complete your Kia service promptly despite your late arrival. We appreciate your flexibility and look forward to helping you again. Mike Pahlas Service Manager mpahlas@columbiaford.com

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