Fatima Fonseca

Niello BMW MINI responded

Thank you Senior for your feedback, Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market tracking device that is free and included with the Mini App. 2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years. 3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges. 4. Complete rip-off. The accusation of my team lying is very serious and from what I have read extremely inaccurate. The reason i know this is because everything is disclosed and confirmed on product disclosure page on all agreements. The finance team is trained to go over all product options for you and YOU choose what is best for you. YOU DO NOT HAVE TO BUY, that would be YOUR CHOICE. The tracking device is a new and state of the art. It allows you to track your vehicle as well as your keys. You know where your car is 24/7 and are in complete control. Do you know how much a new set of keys are? The warranty on any new vehicle especially an electric is limited, however with an extended warranty you receive much more coverage and piece of mind. As for they "TRY to sell you UNNECSARY" products, if you feel you don't need dent repair, windshield, tire and wheel protection, again you don't need to buy it, again they are trained to offer you all products. here it the best part, YOU GET TO DECIDE, if you want it or not. If you live in California then you may have an understanding of our roads and the hazards we dodge everyday. I know BRIAN and ERIKA personally and they would never try to deceive anyone especially over products that most of our customers buy and are pleased with the peace of mind when something does occur. If you happened to buy any of these products and wish to remove them please email or call me, i will gladly assist you. thank you DAVID SOTOMAYOR Business Development MGR. DAVID.SOTOMAYOR@NIELLO.COM 916-971-2131

Niello BMW MINI responded

Thank you Senior for your feedback, Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad Tricks they use: 1. They charge for an after market tracking device that is free and included with the Mini App. 2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years. 3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges. 4. Complete rip-off. The accusation of my team lying is very serious and from what I have read extremely inaccurate. The reason i know this is because everything is disclosed and confirmed on product disclosure page on all agreements. The finance team is trained to go over all product options for you and YOU choose what is best for you. YOU DO NOT HAVE TO BUY, that would be YOUR CHOICE. The tracking device is a new and state of the art. It allows you to track your vehicle as well as your keys. You know where your car is 24/7 and are in complete control. Do you know how much a new set of keys are? The warranty on any new vehicle especially an electric is limited, however with an extended warranty you receive much more coverage and peace of mind. As for they "TRY to sell you UNNECSARY" products, if you feel you don't need dent repair, windshield, tire and wheel protection, again you don't need to buy it, again they are trained to offer you all products. here it the best part, YOU GET TO DECIDE, if you want it or not. If you live in California then you may have an understanding of our roads and the hazards we dodge everyday. I know BRIAN and ERIKA personally and they would never try to deceive anyone especially over products that most of our customers buy and are pleased with the peace of mind when something does occur. If you happened to buy any of these products and wish to remove them please email or call me, i will gladly assist you. thank you DAVID SOTOMAYOR Business Development MGR. DAVID.SOTOMAYOR@NIELLO.COM 916-971-2131