Ethan Harbison | Page 4

All service was complete as requested cost of computer diagnosis was very unreasonable, however Ethan (service manager) was very helpful courteous and attentive to my concerns, I will return for service w diagnosis was very unreasonable, however Ethan (service manager) was very helpful courteous and attentive to my concerns, I will return for service when necessary More

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Always cordial, attuned to our needs, provide excellent service. Ethan and Conroy have always taken great care of our service needs service. Ethan and Conroy have always taken great care of our service needs More

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Long term customer of prior dealership. This is my first interaction with new owners and there were no problems. Hopefully they keep up the traditions of Daniel’s This is my first interaction with new owners and there were no problems. Hopefully they keep up the traditions of Daniel’s More

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Very prompt and courteous service. Ethan explained in detail the recommended service suggested. Work was performed in a professional manner and cleanliness has always been excellent. Ethan explained in detail the recommended service suggested. Work was performed in a professional manner and cleanliness has always been excellent. More

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Mason was very kind, courteous and extremely knowledgeable and answered any of our questions always with a small. He certainly is an asset to your staff. knowledgeable and answered any of our questions always with a small. He certainly is an asset to your staff. More

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I purchased at least three BMWs over the years at Daniel’s and sales / service has always been excellent. Today, I tried to make an appointment for inspection and an oil change, which is part of a ne Daniel’s and sales / service has always been excellent. Today, I tried to make an appointment for inspection and an oil change, which is part of a new car maintenance program. Despite me stating the inspection is due the end of December, I was told the wait time for a shuttle ride to work is backed up well into mid January! No accommodations were offered since the state inspection is due at the end of December.. So now the two options I have are either wait at the dealership for 2 1/2 hours or have someone pick me up. Both options are very difficult for me with my work schedule. I never had an issue like this in the past and was always able to get through to my regular service agent Ethan. When I told the person I was speaking with that I was disappointed in the way service has declined at Daniel’s, there was no effort made to see what she could do to assist. Certainly no apology, just a simple “goodbye”. By contrast, when my wife’s Lexus needs service, it’s the royal treatment. This includes (if needed) picking up the vehicle at our house and delivering it back when finished. Maybe it’s time for a Lexus! More

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The best dealership around with friendly staff and unparalleled service. They make everything easy here, which makes for a great customer experience. unparalleled service. They make everything easy here, which makes for a great customer experience. More

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Daniels staff are like good friends: caring for my safety and well-being; understanding of my wants, needs, limitations and quarks; and finances. Staff are knowledgeable of all BMWs of various models and yea and well-being; understanding of my wants, needs, limitations and quarks; and finances. Staff are knowledgeable of all BMWs of various models and years: differences and similarities. Fair and accommodating in trading in my old car and buying my new car. Paperwork went smoothly and easily. Bought a used car but when it could not be delivered when I wanted, staff accommodated me with a new car for about the same payment. What and why a payment was comfortable for me was taken into account. Staff followed up to ensure I was doing well with my new car. My 2014 BMW was well-love by Daniels and me over the past 10 years. I know I will be getting the same with my 2024 for the next 10 years! P.S.- Dillon helped me move all my belonging from my old care to my new car. I noticed he sniffling. He downplayed his allergies being kind to my feeling and finished. More

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Had a problem not Daniels fault and Ethan Harbison handled it as a true professional! handled it as a true professional! More

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I was out of town when my tire blew out and left without a car. Eathan prioritized my car and had it repaired by lunchtime the next business day! Great service and big selection of cars on the lot. a car. Eathan prioritized my car and had it repaired by lunchtime the next business day! Great service and big selection of cars on the lot. More

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