Ernesto Rosado

They are polite, professional, and I really appreciated them showing me what issues my car had. I love honesty and collaboration. them showing me what issues my car had. I love honesty and collaboration. More

by PROMISED-LAND Verified Customer Verified Customer

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This was the first time at your dealership. I usually get serviced in Hampton. This was by far the best experience I've had since buying my Pallisade. Very informative and courteous. Excellent I usually get serviced in Hampton. This was by far the best experience I've had since buying my Pallisade. Very informative and courteous. Excellent experience. I will be back to get future service here. More

by Karen Verified Customer Verified Customer

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I was quickly served while waiting in a comfortable lounge. The car was well handled and returned with all work done. lounge. The car was well handled and returned with all work done. More

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The team at Southern Hyundai Newport News is so great, they make me want to work for Southern Auto Group!! What an amazing bunch of professionals!!! they make me want to work for Southern Auto Group!! What an amazing bunch of professionals!!! More

by Craig P. Verified Customer Verified Customer

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The man was very helpful and it was a quick in and out appointment I look forward to coming back appointment I look forward to coming back More

by Samiyahhenderson Verified Customer Verified Customer

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The man was Quick and easy very helpful I appreciate it very much and look forward to coming back very much and look forward to coming back More

by Samiyahhenderson Verified Customer Verified Customer

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Was charged over 200$ for recall repair which was supposed to be done with at no charge. My check engine light came on on 02/13/2025 and I had my vehicle scanned via auto zone that following day whic supposed to be done with at no charge. My check engine light came on on 02/13/2025 and I had my vehicle scanned via auto zone that following day which I received the following diagnostic: p1326 code dealing with knock sensor. Looked up the code which dealt with a current recall and brought in my vehicle into the dealership. Upon arriving, the associate seemed uninterested in helping me or answering any of my concerns. I was initially told I had to make a appointment in order to be serviced and that even with making a appointment, my car still wouldn’t be serviced until a later date as the associate stated they were too booked. Once I stated my issue was a recall situation and that I’ve experienced a situation similar with another vehicle, I was then serviced. I was told after my vehicle service completion that I would be charged 200$ due to “unplugged wires” having to be replugged. When I asked if I could be shown the unplugged wires as I was unfamiliar with what the associate was claiming and wanted to confirm for myself, I was told I was not allowed in the work area but that my vehicle would be repaired and ready in under two hours time. I was charged for a service which was supposed to be of no charge and I was very dissatisfied with the customer service I received. More

by teef2264 Verified Customer Verified Customer

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There is no comments that I want to make at this time. Thank you ok Thank you ok More

by fishfry77 Verified Customer Verified Customer

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Larry was excellent in handling my Tuscon and having the radio/ display panel fixed. He called 3x's to assure me that the job would get done quickly. Thank you,Larry!! radio/ display panel fixed. He called 3x's to assure me that the job would get done quickly. Thank you,Larry!! More

by OBXSURFRYDER Verified Customer Verified Customer

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Great professional people smiling faces willingness to help courtesy and friendly at all times wonderful people help courtesy and friendly at all times wonderful people More

by ROBINSAYLESL Verified Customer Verified Customer

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