Niello dealers have provided a great experience.
We previously purchased a vehicle from Neillo Audi then returned to Niello BMW for our second consecutive purchase.
We previously purchased a vehicle from Neillo Audi then returned to Niello BMW for our second consecutive purchase.
More
by racerrex90
Verified Customer
Verified Customer
Jan 22, 2025 -
Niello BMW MINI responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Horrible.
They lied about everything and overcharged for everything. Be careful, be very careful. Bad
Tricks they use:
1. They charge for an after market
They lied about everything and overcharged for everything. Be careful, be very careful. Bad
Tricks they use:
1. They charge for an after market tracking device that is free and included with the Mini App.
2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years.
3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges.
4. Complete rip-off
More
by Senior
Verified Customer
Verified Customer
Jan 18, 2025 -
Senior responded
Yes. I would like to be refunded for the extra add-on of a tracking device that does not exist.
I would like to be refunded for the 10 year extended warranty which is only 6 years and while we are at it the extra service contact i was charged. Are you willing to do that?
I am a disabled senior and feel like I was taken advantage of.
Jan 18, 2025 -
Niello BMW MINI responded
Thank you Senior for your feedback,
Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad
Tricks they use:
1. They charge for an after market tracking device that is free and included with the Mini App.
2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years.
3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges.
4. Complete rip-off.
The accusation of my team lying is very serious and from what I have read extremely inaccurate. The reason i know this is because everything is disclosed and confirmed on product disclosure page on all agreements.
The finance team is trained to go over all product options for you and YOU choose what is best for you.
YOU DO NOT HAVE TO BUY, that would be YOUR CHOICE.
The tracking device is a new and state of the art. It allows you to track your vehicle as well as your keys. You know where your car is 24/7 and are in complete control. Do you know how much a new set of keys are?
The warranty on any new vehicle especially an electric is limited, however with an extended warranty you receive much more coverage and piece of mind.
As for they "TRY to sell you UNNECSARY" products, if you feel you don't need dent repair, windshield, tire and wheel protection, again you don't need to buy it, again they are trained to offer you all products. here it the best part, YOU GET TO DECIDE, if you want it or not. If you live in California then you may have an understanding of our roads and the hazards we dodge everyday.
I know BRIAN and ERIKA personally and they would never try to deceive anyone especially over products that most of our customers buy and are pleased with the peace of mind when something does occur.
If you happened to buy any of these products and wish to remove them please email or call me, i will gladly assist you.
thank you
DAVID SOTOMAYOR
Business Development MGR.
DAVID.SOTOMAYOR@NIELLO.COM
916-971-2131
Jan 18, 2025 -
Niello BMW MINI responded
Thank you Senior for your feedback,
Horrible. They lied about everything and overcharged for everything. Be careful, be very careful. Bad
Tricks they use:
1. They charge for an after market tracking device that is free and included with the Mini App.
2. They claim that the extended warranty is 10 years and give you a yearly price, but it is only 6 years as the car warranty is 4 years.
3. They try to charge you for unnecessary xx like ding repair and all kinds of terrible charges.
4. Complete rip-off.
The accusation of my team lying is very serious and from what I have read extremely inaccurate. The reason i know this is because everything is disclosed and confirmed on product disclosure page on all agreements.
The finance team is trained to go over all product options for you and YOU choose what is best for you.
YOU DO NOT HAVE TO BUY, that would be YOUR CHOICE.
The tracking device is a new and state of the art. It allows you to track your vehicle as well as your keys. You know where your car is 24/7 and are in complete control. Do you know how much a new set of keys are?
The warranty on any new vehicle especially an electric is limited, however with an extended warranty you receive much more coverage and peace of mind.
As for they "TRY to sell you UNNECSARY" products, if you feel you don't need dent repair, windshield, tire and wheel protection, again you don't need to buy it, again they are trained to offer you all products. here it the best part, YOU GET TO DECIDE, if you want it or not. If you live in California then you may have an understanding of our roads and the hazards we dodge everyday.
I know BRIAN and ERIKA personally and they would never try to deceive anyone especially over products that most of our customers buy and are pleased with the peace of mind when something does occur.
If you happened to buy any of these products and wish to remove them please email or call me, i will gladly assist you.
thank you
DAVID SOTOMAYOR
Business Development MGR.
DAVID.SOTOMAYOR@NIELLO.COM
916-971-2131
Creed was responsive and helpful.
My only wish was that answers to my questions were more direct in order to save me time to complete this transaction.
My only wish was that answers to my questions were more direct in order to save me time to complete this transaction.
More
by RMGIORDANO
Verified Customer
Verified Customer
Other Employees Tagged:
Creed Cate
, The gentleman on the lot that escorted me to my car was extremely personable and helpful. Blanking in his name (Gerardo?), though. He was organizing the most recent drop off of new vehicles and was very helpful in locating my car.
Jan 06, 2025 -
Niello BMW MINI responded
Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Poor business customer service.
Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I
Fatima was very good, but the financial officer needs to be retrained. She was upset because I didn’t buy the extra insurance. Also, the first car I was buying had a strong dog odor coming from the cargo area. Somebody was supposed to eliminate that smell before advertising it for sale. In addition, the financial officer Erika Paleny, failed to install the RecovR device. And they failed to answer to my emails.
More
by BENNIE856
Verified Customer
Verified Customer
Jan 02, 2025 -
Niello BMW MINI responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
My whole experience at Niello was a true blessing!
! Thank you all for your kindhess.
! Thank you all for your kindhess.
More
by JLAVENDER613
Verified Customer
Verified Customer
Nov 25, 2024 -
Niello BMW MINI responded
Thanks for sharing your thoughts about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Ryan Cox is the best Car Dealer I have ever worked with
in 36 years of buying cars. The Niello Group should give him a huge Promotion!!!!!
in 36 years of buying cars. The Niello Group should give him a huge Promotion!!!!!
More
by MBARKER2
Verified Customer
Verified Customer
Nov 18, 2024 -
Niello BMW MINI responded
Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Niello BMW MINI! We truly appreciate your business.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Fantastic customer service and the deal I got was
amazing. I love this vehicle and it met all our needs.
amazing. I love this vehicle and it met all our needs.
More
by D1200GS
Verified Customer
Verified Customer
Nov 04, 2024 -
Niello BMW MINI responded
Thanks for your feedback on your recent visit to Niello BMW MINI. It's great to hear that we were able to assist you and that you had such a positive experience. Enjoy your new vehicle!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Very friendly and very professional!
! Always happy to help and answer any questions that come up!
! Always happy to help and answer any questions that come up!
More
by CYDKMETO
Verified Customer
Verified Customer
Oct 25, 2024 -
Niello BMW MINI responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Great sales purchase experience and quality vehicle.
Out of state registration process was terrible. Poor communication and education has led to an expensive paperweight sitting in my garage for over a
Out of state registration process was terrible. Poor communication and education has led to an expensive paperweight sitting in my garage for over a month.
More
by EAnders
Verified Customer
Verified Customer
Oct 25, 2024 -
Niello BMW MINI responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
I bought my car without looking at it in person and it
turned out to be a better-looking car than I expected. There are no issues with the body, engine or interior. The staff were great, and I was able
turned out to be a better-looking car than I expected. There are no issues with the body, engine or interior. The staff were great, and I was able to make my purchase entirely online and via texting.
More
by DSMCFADYEN
Verified Customer
Verified Customer
Sep 26, 2024 -
Niello BMW MINI responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello BMW MINI.
Paul Suchanek
General Manager
psuchanek@niello.com
916-890-2376
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
