Erik Matos
Erik Matos at Joyce Honda

Erik Matos | Page 3

Service Manager

Joyce Honda

3166 NJ-10
Denville, NJ 07834

Contact Me
4.7
140 Reviews

Dealership Experience

23 yrs, 5 mos

Industry Experience

26 yrs, 2 mos

Languages Spoken

Spanish Spanish

4.7

140 Reviews

Write a Review

140 Reviews of Erik Matos

March 29, 2025

Dealership Rating
Employee Rating

The Joyce team is outstanding and they make sure to go out the way to have your vehicle running right!, thank you to the Joyce Honda team! More

by amegaro85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike from service!, excellent as well!

Apr 01, 2025

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

March 19, 2025

Dealership Rating
Employee Rating

Erik and his team have exceeded all expectations. I had a complicated intermittent problem which they easily could have avoided trying to troubleshoot. I believe they really enjoyed the challenge. En More

by dennismiller7227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I believe a Michael too

Mar 19, 2025

Joyce Honda responded

Thank you very much for the review. We always try to improve the service experience for all of our customers. We appreciate your time and your business! Warm Regards, The Service Team at Joyce Honda

March 18, 2025

Dealership Rating
Employee Rating

John Lavelle was fast a fast service advisor who was efficient and had an amazing attitude. More

by mila0619
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Ed Seager, Lloyd Wilson, Charles Mitchell, John Lavelle , Kelly Fields, Subuhi Shakil

Mar 18, 2025

Joyce Honda responded

Thank you very much for the review. We always try to improve the service experience for all of our customers. We appreciate your time and your business! Warm Regards, The Service Team at Joyce Honda

February 19, 2025

Dealership Rating
Employee Rating

Joyce Honda’s service department is always helpful, kind, knowledgable, and efficient. My parents and I bought/leased cars from Joyce Honda for decades, and I still lease here as an adult with my own family! More

by COURTNEYMMCARDLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Joyce Honda responded

Thank you very much for the review. We always try to improve the service experience for all of our customers. We appreciate your time and your business! Warm Regards, The Service Team at Joyce Honda

February 13, 2025

Dealership Rating
Employee Rating

This place is awesome for service. The only complaint is that the coffee could be a little better. More

by CHRISTOPHERJFEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2025

Joyce Honda responded

Thank you very much for the review. We always try to improve the service experience for all of our customers. We appreciate your time and your business! Warm Regards, The Service Team at Joyce Honda

January 27, 2025

Dealership Rating
Employee Rating

Lloyd is the best. The entire service department is awesome. The kid who drive me home was great. I highly recommend Joyce Honda to everyone More

by CHRISTOPHERJFEELEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 16, 2025

Dealership Rating
Employee Rating

Excellent team! I always trust the guys out there. It's been always good service overall. More

by BASHARATH20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 25, 2024

Dealership Rating
Employee Rating

The dealership has an amazing staff all around from sales to parts and service incredible More

by MARISA09301974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

November 25, 2024

Dealership Rating
Employee Rating

I had a terrible experience. My time was wasted and when I spoke to the service manager on duty he could not of cared less and just walked away. Not what I was expecting or hopin More

by abeyta54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 25, 2024

Joyce Honda responded

We are very sorry your experience was not acceptable. You mention that you dealt with 10 Joyce Honda employees, all of whom regard Customer Care as #1. Please provide some details as to what happened so that we can better help you resolve your problem.

November 22, 2024

Dealership Rating
Employee Rating

My recent car buying experience at Joyce Honda was absolutely phenomenal! From the moment I walked in, the sales team was incredibly welcoming, knowledgeable, and patient in helping me find the perfec More

by OITZERJUDAICA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

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