Erica Wells | Page 15

MINI STL is the best ever! Always treated like you’re the only customer along with GREAT service makes for an excellent dealership. Highly recommend! Always treated like you’re the only customer along with GREAT service makes for an excellent dealership. Highly recommend! More

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The MiniStL service team was professional, knowledgeable and friendly. They gave me a sense of caring in terms of their attention to my car's needs. and friendly. They gave me a sense of caring in terms of their attention to my car's needs. More

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Our check engine light came on and knew we would need to go to Mini of St. Louis. Got us right in, fixed the problem, had a loaner car for us, found another issue but one that didn't need service right awa go to Mini of St. Louis. Got us right in, fixed the problem, had a loaner car for us, found another issue but one that didn't need service right away. Best thing is they didn't push to fix the problem now like some others do. Great customer service. More

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Courteous and very friendly staff from intake to being on our way to drive home. Services to be performed along with charges. Very smooth process. Very pleased with all aspects of visit to service department our way to drive home. Services to be performed along with charges. Very smooth process. Very pleased with all aspects of visit to service department. I requested a loaner at the last minute and was issued one. We left the dept to eat lunch. Obtaining the loaner was seamless. We returned after eating and waited the remainder of the time in the waiting area. More

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They are on time, very nice and easy to work with, comfortable waiting room and they washed my car. comfortable waiting room and they washed my car. More

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Got us in without an appointment as we needed the car functioning for a trip functioning for a trip More

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Mini of St. Louis is one of the best dealerships the staff there are very professional and efficient I would always choose Mini & Mini of St. Louis Louis is one of the best dealerships the staff there are very professional and efficient I would always choose Mini & Mini of St. Louis More

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The staff are very friendly, the service was done quickly, and there is free coffee and snacks! quickly, and there is free coffee and snacks! More

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I received WAY better service at my Hyundai dealership on a vehicle that cost half as much. My brand new Cooper had an issue with the paint being foggy on the driver’s door, there was a scratch on the dashbo a vehicle that cost half as much. My brand new Cooper had an issue with the paint being foggy on the driver’s door, there was a scratch on the dashboard and the digital panel on the driver’s side has weird spots on it. I asked. Never resolved. Never called back. One of the seatbelt buckles in the back is pretty much unusable - I’m told deal with it, nothing to be done. I’ll talk to someone and call you. No call. And when I bring my car in for service, the front floor mats get vacuumed. That’s it. Not the floor. Not the rear floor mats. I suppose I was spoiled. Hyundai not only vacuumed ALL of the mats, but the car too…AND ran my car through the car wash. Who just vacuums the front floor mats??? That’s not a service, it’s just tacky. Additionally, they recommended having my tires/brakes replaced at 25,000 miles…and since I didn’t replace the tires at my last visit when they recommended it, I agreed. Only after to realize that’s insane! I have 25,000 miles on the car and there was 4mm+ on the tires…and they advised replacing them at my last oil change, when I had significantly less miles on them! Apparently it only takes $1,000 for me to realize I’m an idiot and they will likely recommend new tires, new brakes and new windshield wipers at every visit. Lesson learned. Moving forward I will do better research before agreeing to anything, or just find somewhere else to service my vehicle where perhaps my ignorance and trust will not be quite so taken advantage of. Do better. More

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Great service at Mini St. Louis! My battery was dead and the dealer must replace it with newer cars. Thankfully it was under warranty - and Mini gave me a loaner car with litt Louis! My battery was dead and the dealer must replace it with newer cars. Thankfully it was under warranty - and Mini gave me a loaner car with little notice. I love my Mini and the service I receive at Mini St. Louis! More

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