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Eric Gonzales

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Eric Gonzales

Eric Gonzales | Page 14

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.3

194 Reviews

Overview Reviews (194)

4.3

194 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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194 Reviews of Eric Gonzales

March 22, 2025

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Did good checked the vehicle and got it taking care of in a timely manner a timely manner More

by IZMENDOZA95

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Mar 25, 2025 -

Lithia Hyundai of Odessa responded

Thank you, for sharing your positive experience with us. We're thrilled to hear that our team was able to check your vehicle and address your needs promptly. Your feedback is greatly appreciated and encourages us to continue delivering quality service.

March 06, 2025

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Eric kept us updated on our auto. That made me feel like he cared about his customers. That made me feel like he cared about his customers. More

by ENDO147LYDIA

Verified Customer

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Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse , Alec Morales

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Mar 07, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience. We're delighted to hear that Eric provided you with excellent communication and made you feel valued as a customer. At Lithia Hyundai of Odessa, we strive to ensure our customers feel cared for and informed throughout their visit. We appreciate your feedback and look forward to serving you again in the future.

March 06, 2025

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although it was busy, the staff and mechanics moved at a fast pace. Staff were very friendly and helpful. Very knowledgeable about the vehicle and maintenance needed to be done. fast pace. Staff were very friendly and helpful. Very knowledgeable about the vehicle and maintenance needed to be done. More

by DESIREETOTMAN

Verified Customer

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Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Jazmine (service advisor)

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Mar 07, 2025 -

Lithia Hyundai of Odessa responded

Thank you, Desiree, for sharing your positive experience with us. We're delighted to hear that our team was able to provide friendly and efficient service, even during busy times. It's great to know that our staff's knowledge and helpfulness met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.

February 15, 2025

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Slow response time, waited a month for a call back, within that time frame I called over 30 times and then they changed my appointment twice. Also I mentioned another noise that everyone in my family c within that time frame I called over 30 times and then they changed my appointment twice. Also I mentioned another noise that everyone in my family could here including a 3 year old that said what’s making that weird noise and y'all would not fix it. More

by Diego Lopez

Verified Customer

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Feb 17, 2025 -

Lithia Hyundai of Odessa responded

We are extremely sorry to hear about this and sorry to disappoint a customer. Please reach out to us at (432) 614-0345 as we want to hear your concerns and address them in the most suitable way. We look forward to hearing from you.

February 12, 2025

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My local Hyundai dealership has always provided quick and excellent service. Always handling my property with care. Eric Gonzalez insures all my questions in regards to services are answered, with great hosp excellent service. Always handling my property with care. Eric Gonzalez insures all my questions in regards to services are answered, with great hospitality. More

by HARRISON.BRIANNAA

Verified Customer

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Recommend Dealer

Yes

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Feb 17, 2025 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Harrison. We are delighted to hear that you received quick and excellent service from our team, particularly from Eric Gonzalez. Your satisfaction is our top priority, and we appreciate your kind words about the care and hospitality you received. Thank you for choosing Lithia Hyundai of Odessa for your automotive needs.

February 05, 2025

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Theodore and the managers were great to us and knew exactly how to help make the new car buying great exactly how to help make the new car buying great More

by AGONZALES51

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Theodore Schroeder

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Feb 07, 2025 -

Lithia Hyundai of Odessa responded

Thank you for your five star review. The Lithia Hyundai of Odessa team is delighted we could serve you so well.

February 04, 2025

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Very Professional and definitely would recommend to others. Terry went way beyond in helping and I pray a blessing over the dealership as well. others. Terry went way beyond in helping and I pray a blessing over the dealership as well. More

by M_PERKINSS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Brian Smith, Amy Cordova

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Feb 05, 2025 -

Lithia Hyundai of Odessa responded

Thank you for recommending us! We're thrilled to hear that Terry provided you with exceptional service. Your kind words and blessings mean a lot to us. We appreciate your support and hope to see you again in the future.

February 04, 2025

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Repaired in a reasonable amount of time was able to make an appointment for drop off aa well. an appointment for drop off aa well. More

by vickieof77357

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Feb 05, 2025 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave a review, Vickie! We're glad to hear that you were satisfied with the timeliness of the work done on your vehicle and that the drop off appointment process worked well for you. We appreciate your feedback and look forward to serving you again in the future.

January 18, 2025

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Everyone was helpful and friendly. Will definitely be back for all my vehicles services. Keep up the great work! Will definitely be back for all my vehicles services. Keep up the great work! More

by rae_335

Verified Customer

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Recommend Dealer

Yes

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Jan 20, 2025 -

Lithia Hyundai of Odessa responded

Thank you for your five star review. The Lithia Hyundai of Odessa team is delighted we could serve you so well.

January 16, 2025

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Eric and Lesley are the best service people. Prompt and knowledgeable with great personality and charm Prompt and knowledgeable with great personality and charm More

by SMG49

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Lesley

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Jan 20, 2025 -

Lithia Hyundai of Odessa responded

Thank you for the wonderful review of Lithia Hyundai of Odessa. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!