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Eric Gonzales

Overview Reviews (229)

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Eric Gonzales

Eric Gonzales | Page 13

Service Advisor - Se Habla Espanol

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.2

229 Reviews

Overview Reviews (229)

4.2

229 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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229 Reviews of Eric Gonzales

September 16, 2025

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Employee Rating

Hyundai dealership is very professional and on piont very understandable and care of customers like understandable and care of customers like More

by LOUSAMANCE.3799

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Bettis, Brian Smith, Kristopher Kilgore, Juan Rodiguez, Bryan Morse, Amy Cordova, Joe Jordan, Jesse Wright

Sep 17, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing such kind words about your experience. It's wonderful to know that our team's professionalism and customer care made a positive impression. Your feedback is truly appreciated.

September 16, 2025

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Employee Rating

nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice nice More

by ISAIAH.HINOJOS

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

Sep 17, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for your enthusiastic feedback! We’re delighted to know you had a positive experience with us.

September 13, 2025

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It was good but very slow. Were there for over 2 hours and we were the fourth car in line. Were there for over 2 hours and we were the fourth car in line. More

by BABYBOY0709

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

Sep 17, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your feedback and for your patience during your visit. We understand that wait times can be frustrating, and your comments are appreciated as we strive to provide a more efficient experience. Your input helps us continue to improve for all of our guests.

September 12, 2025

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They were great very nice customer service and the wait was not all that long was not all that long More

by maryranzaldua

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 17, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your experience and highlighting our customer service. It’s wonderful to know that you had a pleasant visit and a short wait time. Your feedback is greatly appreciated.

September 11, 2025

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Service was fast and friendly. Was told of what service had been finished and what service was being done. Was told of what service had been finished and what service was being done. More

by FAWNDA1235

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kristopher Kilgore, Juan Rodiguez, Bryan Morse

Sep 12, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and highlighting the speed and friendliness of our team. It's great to know you felt well-informed throughout your visit. Your feedback is truly appreciated.

September 09, 2025

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Always happy the customer service. Work done in a timely manner. No complaints so far Work done in a timely manner. No complaints so far More

by BLANCAC247

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 11, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and for your kind words about our customer service. It’s wonderful to hear that you’ve been satisfied with the timeliness of our work. Your feedback is greatly appreciated.

September 06, 2025

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Fast service got me taken care of no issues and very professional would definitely recommend professional would definitely recommend More

by C.POPENHAGEN84

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Sep 08, 2025 -

Lithia Hyundai of Odessa responded

Thank you so much for sharing your experience and for recommending us. We're delighted to know that you received fast, professional service and that everything went smoothly during your visit. Your feedback is greatly appreciated.

August 30, 2025

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Employee Rating

They are always very nice and professional. It does seem that the service area is short staffed but efficient. It does seem that the service area is short staffed but efficient. More

by DMARTINEZ1953

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Eric Gonzales

Sep 02, 2025 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback. It’s wonderful to hear that you consistently experience friendly and professional service. Your observation about our service area is appreciated, and we’re glad our team’s efficiency stands out.

August 23, 2025

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Needed to have my maps updated, and they kept saying they could not update it, which is completely ridiculous! Don’t think I will be getting another Hyundai again! could not update it, which is completely ridiculous! Don’t think I will be getting another Hyundai again! More

by Tracy

Verified Customer

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

Yes

Aug 25, 2025 -

Lithia Hyundai of Odessa responded

We're sorry to hear that you didn't have a great experience. Please call us at (432) 614-0345 to let us know more.

Aug 26, 2025 -

Tracy responded

There is no sense in calling. All you keep saying is that you are unable to do it. No sense in calling and being told that again. You have my phone number if you want to call and tell me that you can update my maps.

August 05, 2025

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They were very professional, quick and explained everything in detail. It was also very clean. everything in detail. It was also very clean. More

by ARMAND.POINTER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Aug 08, 2025 -

Lithia Hyundai of Odessa responded

Thank you for sharing your positive experience and for highlighting our team's professionalism and attention to detail. It's great to know you appreciated the cleanliness of our facility and the clear communication throughout your visit. Your feedback means a lot to us.