Eric Francke | Page 30

Fantastic Customer Service. Absolutely wonderful experience. I called on the phone and spoke with Robert Hadges and explained what I was looking for and my situation. When I arri Absolutely wonderful experience. I called on the phone and spoke with Robert Hadges and explained what I was looking for and my situation. When I arrived I was greeted by Danny Nunez. This was by far the most easy going pleasant experience I have ever had. Danny was very friendly and knowledgeable. He already had the vehicle running for me to test drive. He explained all the details of the Rav4 to me. He was very easy to talk with and not not pushy at all. I told him exactly what i need and wanted and he understood and took care of my needs. I usually hate going to the dealership. You spend forever there with pushy sales people trying to sell you everything but the kitchen sink. Not here. Overall everyone I met there was polite and listened to my needs. If you are looking for a great place to buy or lease this is it. Amazing staff and amazing salesman Danny Nunez. I am a customer for life... More

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Get the deal done Gerry!! My experience at Toyota of Braintree was outstanding. This was a 1st time New Vehicle purchase, and my salesperson Gerry was extremely informative, p My experience at Toyota of Braintree was outstanding. This was a 1st time New Vehicle purchase, and my salesperson Gerry was extremely informative, patient and helpful in all aspects to get me into my 2018 RAV 4. Other staff for financing, alarm/remote start & extended warranties were also helpful in my process to purchase. More

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Starting the New Year Going Places in My New Highlander. This Dealership has always made me feel like family and its good to know that after years its still the same Atmosphere. Thank you for keeping the imp This Dealership has always made me feel like family and its good to know that after years its still the same Atmosphere. Thank you for keeping the important values alive. More

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Amazing dealership! This was my second lease from this dealership & all the salespeople I spoke to both times were great! I had some questions before my first lease sinc This was my second lease from this dealership & all the salespeople I spoke to both times were great! I had some questions before my first lease since I had never leased before & I had questions about turning in my lease since the time was almost up. All my questions were answered in detail. The sales manager Eric was very professional & personable. He had me ask for him, met me at the door & placed me with Gerry. Gerry was awesome- explained every detail of the cars features & had amazing follow up to make sure I was happy & to see if I had any questions. . More

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Best experience Our experience with Joe Lawlor was a pleasant one, his attention to details was exemplary. I have bought may cars and this is by far the best ever. Our experience with Joe Lawlor was a pleasant one, his attention to details was exemplary. I have bought may cars and this is by far the best ever. More

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Purchased a Toyota Sienna This was my first experience purchasing a car in over ten years. A lot has changed in the technology an features offered in newer cars, as well as in This was my first experience purchasing a car in over ten years. A lot has changed in the technology an features offered in newer cars, as well as in the browsing, negotiating and purchasing processes. I was helped by Viet Vu and Sunny Ahuja at Toyota of Braintree. Viet was kind, patient and knowledgeable. He answered each of my questions thoroughly and carefully. I never got an feelings of dishonesty or exaggeration when he was describing options to me, the way I used to years ago when interacting with some auto dealers. He was forthcoming with both the pros and cons of each vehicle I considered, and that built trust for me. After the sale, he sat with me in the new car for as long as my questions lasted, helping me connect my phone to Bluetooth, etc. Sunny helped me with the business end of the purchase. There is plenty of paperwork when purchasing, and I didn't feel rushed or overwhelmed. He carefully explained each document and put and concerns to rest for me. Carlos Ortega was another sales person who helped me feel secure and confident in my decision, without being pushy. Again, this helped build trust and made me confident that I was in the right place. Eric Francke explained all the service schedules to me, I felt very good about what was being offered in terms of future services and warranty. He like the other employees did not rush me and acted truly sincere and helpful. Finally, when I first arrived at the showroom, Bob Hadges greeted me. I happened to arrive a few minutes early for my scheduled appointment with sales, and instead of just having me wait, Bob immediately took em to the car I was interested in and gave a thorough overview of its featurs. One of the best things about this dealership compared to others I visited in the past two weeks was that I never felt that my time was being wasted or that I was being strung along. Everyone was punctual, efficient and friendly. Overall I was VERY pleased with everyone I encountered at Toyota of Braintree. Lastly, I will say that as parent in Braintree and an employee of the town of Braintree, I am aware that this dealership does more than its fair share to give back to the community. Therefore I was very happy that I was able to purchase from them and look forward to receiving more quality service from them in the future. More

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amazing friendly listened didn’t push anything on me made me feel like i was apart of something. got my dream car and didn’t put me in debt. love toyota of braintree jose and eric made our first purchase made me feel like i was apart of something. got my dream car and didn’t put me in debt. love toyota of braintree jose and eric made our first purchase feel amazing stress free and i know i will continue to get cars with these two for years to come! they both made sure that we left with our car the same day which we weren’t sure would be possible but they knew how bad we wanted to. Jose took the time to show us around the car even though he told him he didn’t have to and when we go in for service he will come find us when he sees our name is in the system... great customer service all around and i love how it feels like a home environment everyone has a good time and isn’t out to pull one over on there customers like some places i’ve heard have done. absolutely love toyota of braintree and i will not be going anymore else anytime soon More

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Happy Toyota owners! When unexpected circumstances led us to needing a new car and fast, we went to Toyota of Braintree on a suggestion from a family member. We couldn't b When unexpected circumstances led us to needing a new car and fast, we went to Toyota of Braintree on a suggestion from a family member. We couldn't be more pleased! Emmanuel was great to work with. He quickly narrowed our search for us and pointed us in the right direction for what we needed and what we could afford. The whole team was friendly, knowledgeable, and literally went the extra miles to help makes this easy for us. More

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Great experiance This is my first time buying a new car. The staff were very nice and friendly. Gerry helped me find the right car for me. After shopping around they h This is my first time buying a new car. The staff were very nice and friendly. Gerry helped me find the right car for me. After shopping around they had the best price by far with the help of Gerry and Eric. When I went back to buy the car Don, Bill, Mark, Eric, and Gerry help ease my anxiety and nervousness of buying a new car. They answered every question I had and were really helpful in explaining all the information and documentation. I would go there again and recommend others to shop there as well. More

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Professional ,personal and seamless ! We had such a good experience last year when my wife and I left Toyota of Braintree with a RAV4 . Rubens Bourguignon was the sales person that won us We had such a good experience last year when my wife and I left Toyota of Braintree with a RAV4 . Rubens Bourguignon was the sales person that won us over and we were so impressed with his professionalism and effeciency that we returned to purchase an Avalon through him . I must say, repeat customers are what every business strives for ! We couldn't have asked for a more user friendly transaction with attention to what our needs were and a willingness to accommodate . Thank you Rubens and your teammates Sunny and Eric. We'll be sure to send along prospective buyers moving forward. More

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