Eric Axford | Page 4

Our experience with Cook VW first started with a new vehicle purchase over six years ago. We began taking that new VW and our older VW in for all regular services and repairs. We could not be happier wi vehicle purchase over six years ago. We began taking that new VW and our older VW in for all regular services and repairs. We could not be happier with the care we receive to our vehicles! We also appreciate the family-run feel at Cook VW. They have always demonstrated the excellent customer experience to be top of mind. More

by jofeve1114 Verified Customer Verified Customer

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Herman Cook VW Service performed an oil change and a noise diagnosis on my 2020 GTI. Excellent service: fast, with very good communication. Highly recommended! noise diagnosis on my 2020 GTI. Excellent service: fast, with very good communication. Highly recommended! More

by jdavidvance Verified Customer Verified Customer

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Always feel welcome and very efficient. Family owned dealership and they treat you like a person not a number. Family owned dealership and they treat you like a person not a number. More

by LEAPANNIE Verified Customer Verified Customer

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They made it a very easy process and everyone was very nice and helpful! From dropping it off to picking it up after hours, it was very seamless. nice and helpful! From dropping it off to picking it up after hours, it was very seamless. More

by Olivia Z Verified Customer Verified Customer

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Ricardo was incredibly delightful, engaging, professional and kept me apprised during the entire maintenance of my vehicle. and kept me apprised during the entire maintenance of my vehicle. More

by skaminski0 Verified Customer Verified Customer

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It’s always a pleasure coming to cook VW! Nice atmosphere and amazing service advisors Nice atmosphere and amazing service advisors More

by JWANG9205 Verified Customer Verified Customer

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It was first time I took my car for service at this facility. Exceptional customer service! Highly recommend. facility. Exceptional customer service! Highly recommend. More

by egripp9 Verified Customer Verified Customer

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Amazing customer care service. Alan service Mgr is so helpful and my shuttle driver is the best, he is always so happy n kind amd remembers me =) Alan service Mgr is so helpful and my shuttle driver is the best, he is always so happy n kind amd remembers me =) More

by mqmq1968 Verified Customer Verified Customer

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Great service, very thorough. Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber. Like that car is washed at end of service and enjoy having a shuttle driver instead of how other dealers just use Lyft or Uber. More

by Sami.lexus1 Verified Customer Verified Customer

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I recently visited this service and was disappointed with the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of th the customer service. The staff seemed uninterested and inattentive, and it was difficult to get clear answers to simple questions. The quality of the work may be fine, but the lack of professionalism and courtesy from the team made the overall experience frustrating. I hope they improve their customer service, because right now it leaves a lot to be desired. More

by vhguzman Verified Customer Verified Customer

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