I always like going here because of Ricardo.
He is so helpful and makes it a pleasant experience.
He is so helpful and makes it a pleasant experience.
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by shellyf
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo Sanchez
Oct 29, 2026 -
Herman Cook Volkswagen responded
We love hearing this! Ricardo takes great pride in making sure our customers feel welcome and well taken care of. Thank you for recognizing his efforts and for continuing to choose us for your service needs!
The service department here is beyond lazy and will NOT
help you out even if their corporate offices are saying different. So disappointed in a 8 year(barely) old car that they COULD give a Goodwill help
help you out even if their corporate offices are saying different. So disappointed in a 8 year(barely) old car that they COULD give a Goodwill help on but they won't. Probably gotta keep those numbers up for the year. Too bad. Their sales team is amazing!!!!
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by heidij100822
Service Price Transparency
Oct 23, 2026 -
Herman Cook Volkswagen responded
I didn't have the pleasure of talking with you yesterday since your Mark husband called. It appears like Mark didn't communicate to you about our conversation. Your Jetta is over 8 years old and the factory warranty expired over 2 years ago. I advised Mark, that since we have not seen you or your car for over 5 years for any repair or maintenance that he needed to make an appointment to have us evaluate the condition on your car to determine what the proper course of repair would be. Yes, your car is out of warranty, you did not purchase an extended warranty and there are no valid warranty extensions. Volkswagen customer care should have advised you that due to the age of your VW, you are outside of the goodwill parameters set by them.
I’ve been servicing my Jetta at Herman Cook VW for many
years now; I keep coming back because of their excellent customer service and their experience and certified VW trained service techs. Sure I can pay
years now; I keep coming back because of their excellent customer service and their experience and certified VW trained service techs. Sure I can pay less elsewhere, but few places can keep my Jetta with 310k miles reliably and comfortably on the road like the service techs at Herman Cook VW. Eric Axford and his staff of advisors and techs are excellent craftsmen.
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by mestrada432
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2026 -
Herman Cook Volkswagen responded
Hearing that our VW-trained technicians have kept your Jetta reliable and comfortable at over 310,000 miles means the world to our service department! Eric and the rest of our advisors and technicians appreciate your loyalty and generous feedback.
Proactive communication.
Consistently meets or exceeds expectations Not the closest dealer to my home but worth the drive
Consistently meets or exceeds expectations Not the closest dealer to my home but worth the drive
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by stevebutton
Verified Customer
Verified Customer
Service Price Transparency
Oct 20, 2026 -
Herman Cook Volkswagen responded
Knowing that our proactive communication consistently met or exceeded your expectations means a lot to our service team. We’re glad the drive was worthwhile for the service on your VW. Thank you for choosing Herman Cook VW!
Customer service is excellent and now they have a video
they send you on the needs for the car.
they send you on the needs for the car.
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by TJBECKER33
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2026 -
Herman Cook Volkswagen responded
Knowing our new video walk-through of your VW’s service recommendations made things clearer for you is rewarding. Your praise of our customer service and these updates means a lot to our service team!
The service staff was very friendly.
They listened to me describe my vehicle issues and gave me options on repair. They repaired my car within one day and also cleaned and washed it. I'
They listened to me describe my vehicle issues and gave me options on repair. They repaired my car within one day and also cleaned and washed it. I'm very satisfied with Herman Cook's Service Team.
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by 1FRIENDTOALL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan
Sep 16, 2026 -
Herman Cook Volkswagen responded
Your note about our friendly service staff and clear repair options highlights what we aim for. Our team is pleased we could complete the service on your Passat in one day and have it cleaned and washed for you. Hearing that you’re very satisfied and gave us five stars means a great deal to us.
I’ve driven Volkswagens most of my life.
Herman Cook VW is by far the best service department I’ve experienced. Alan and Ricardo are friendly and knowledgeable. They keep me posted on the pr
Herman Cook VW is by far the best service department I’ve experienced. Alan and Ricardo are friendly and knowledgeable. They keep me posted on the progress of the service appointment. Highly recommend.
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by pamperry2013
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo Sanchez, Alan Joslin
Aug 31, 2026 -
Herman Cook Volkswagen responded
What a wonderful compliment — thank you! We’re honored to be your trusted Volkswagen service department and so glad Alan and Ricardo consistently make you feel well taken care of. Your continued trust and recommendation mean a lot to our entire team!
I would not take my car anywhere else.
They do great work and are HONEST. The company is closed on Sundays for their employees to enjoy the day with their families. They are flexible (I
They do great work and are HONEST. The company is closed on Sundays for their employees to enjoy the day with their families. They are flexible (I needed to change my appointment time) and friendly. The location is great too because one can walk to restaurants and all types of businesses. My car is always clean and perfect. They get it done quickly and efficiently. I highly recommend this dealership. When the time comes for a new car, I will only buy from Herman Cook because of the service department!
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by sgonnerm
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rodrigo and the kind lady cashier/receptionist. And the great mechanics!
Aug 10, 2026 -
Herman Cook Volkswagen responded
Thank you so much for this incredible review and for placing such trust in our service team! It truly means a lot to hear that our honesty, flexibility, and friendly approach have made such a lasting impression. We’re happy to hear that we’ve been able to make servicing your vehicle convenient, efficient, and stress-free. Knowing that the care you’ve received from our service department has earned your loyalty—and that you’ll think of Herman Cook when it’s time for your next vehicle—is one of the greatest compliments we could receive. Thank you for your recommendation and continued business. We look forward to taking great care of you and your car for many years to come!
I would prefer to be able to select the Service person
that assists me. .
The service itself is great.
that assists me. .
The service itself is great.
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by campbell.victoria1
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Herman Cook Volkswagen responded
Thank you for sharing your feedback! We're so glad to hear you had a great service experience. We understand how important it is to build a relationship with someone you know and trust when you come in for service, and we always do our best to accommodate requests whenever possible. Please don't hesitate to let us know your preferred advisor when scheduling your next visit, and we'll make every effort to have them assist you. We truly appreciate your business and look forward to seeing you again!
Professional, wise in all things VW, fast, efficient
service with a smile every time you go, and they also find for you what you forgot to mention that you needed
to be done. VWs keep going with Herma
service with a smile every time you go, and they also find for you what you forgot to mention that you needed
to be done. VWs keep going with Herman Cook.
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by Marta
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Alan and Ricardo, and Mr. Cook
Jul 16, 2026 -
Herman Cook Volkswagen responded
Thank you for trusting us with all your service needs! We’re delighted that our team once again provided fast, efficient care with a smile while catching the items you needed. We look forward to keeping your VW running smoothly for many years to come!
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