Your team was wonderful!
Promt service!
My car was taken care of in a short period of time!
Promt service!
My car was taken care of in a short period of time!
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by karinlekas
Verified Customer
Verified Customer
Service Price Transparency
May 12, 2026 -
Herman Cook Volkswagen responded
We really appreciate your 5-star review! It’s great to know our team provided prompt service and got you back on the road in no time. Thank you for choosing us!
Alan, my service tech did an amazing job with breaking
the bad news that my 2021 RTO needed a new water pump. Just slightly out of #Warranty Alan worked with his manager to get the water pump installed qu
the bad news that my 2021 RTO needed a new water pump. Just slightly out of #Warranty Alan worked with his manager to get the water pump installed quickly and for a reasonable price I sincerely appreciate that and would recommend anyone to Herman Cook VW.
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by craigmwh
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Herman Cook Volkswagen responded
Thank you for sharing your feedback. We’re glad our team handled your Arteon’s water pump replacement quickly and at a fair price. We appreciate your recommendation and look forward to assisting you again.
Excellent service with a courteous and friendly staff.
Clean well maintained property with comfortable waiting room.
Clean well maintained property with comfortable waiting room.
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by mestrada432
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Ricardo and Alan
May 11, 2026 -
Herman Cook Volkswagen responded
It’s great to know our service team provided friendly, courteous service in a clean and comfortable space. We’re glad the waiting area met your needs. Thank you for choosing us!
Fantastic family run dealership with great personnel and
at home feel. I recommend this dealership to everybody in San Diego!
at home feel. I recommend this dealership to everybody in San Diego!
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by RITACLEARWATER
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Herman Cook Volkswagen responded
We’re grateful you trusted us with service on your Volkswagen and for recommending us around San Diego. It means a lot that our team created a welcoming, at-home atmosphere for you. Eric and the rest of the crew look forward to assisting you again.
We have had a great experience all way through .
.Bill was great in service. Thanks .
.Bill was great in service. Thanks .
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by iiparraguirre
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Herman Cook Volkswagen responded
Bill appreciates your feedback about the service on your VW. We’re happy you had a smooth experience throughout. Thank you for the five-star rating!
The dealer quickly assessed my problem (without an
appointment!), ordered the necessary part and quickly installed it the next day.
appointment!), ordered the necessary part and quickly installed it the next day.
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by stevemoe48
Verified Customer
Verified Customer
May 08, 2026 -
Herman Cook Volkswagen responded
We appreciate you taking the time to share your experience! It’s wonderful to hear our team was able to jump in, order the needed part, and get you back on the road quickly. Thank you for choosing our service department!
Eric was lovely!
He was able to squeeze me in and made the process very easy!
He was able to squeeze me in and made the process very easy!
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by Arifisher11
Verified Customer
Verified Customer
Service Price Transparency
May 01, 2026 -
Herman Cook Volkswagen responded
It’s wonderful to hear Eric could fit you in and make the service process easy. We appreciate you trusting us with your Volkswagen and look forward to seeing you again.
They always get me in quickly and are very courteous.
My car was finished in less time than quoted. I would highly recommend them
My car was finished in less time than quoted. I would highly recommend them
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by puttcrew
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Herman Cook Volkswagen responded
We’re delighted our team got your Volkswagen in quickly and had it ready ahead of schedule. Thank you for recognizing our courtesy and efficiency. Please let us know if we can help you again.
Took vehicle in for recall and service provided quickly
and done satisfactorily. I will use the service department agin.
and done satisfactorily. I will use the service department agin.
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by thebartley4
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Herman Cook Volkswagen responded
We’re glad the recall service on your VW was completed quickly and met your expectations. Eric and our team appreciate the trust you’ve placed in our service department. We look forward to caring for your ID.4 again.
Very mediocre service due to lack of professionalism,
nickel and dime, the whole dealership is run poorly, sales ripped me off by not telling me the car I bought had one key on my way out the door, the o
nickel and dime, the whole dealership is run poorly, sales ripped me off by not telling me the car I bought had one key on my way out the door, the only reason I returned is the proximity to my house
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by IAN_92122
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Herman Cook Volkswagen responded
Thank you for your feedback. We’re disappointed to hear that your experience did not meet expectations, especially when it comes to communication and overall service. That’s not the standard we hold ourselves to. We appreciate you giving us another chance due to convenience, and we’d like the opportunity to make your next visit a better one.
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