Eric Axford
Eric Axford at Herman Cook Volkswagen

Eric Axford

Service Manager

Herman Cook Volkswagen

1435 Encinitas Blvd.
Encinitas, CA 92024

4.9
64 Reviews
4.9

64 Reviews

Write a Review

64 Reviews of Eric Axford

June 06, 2026

Dealership Rating
Employee Rating

Excellent service, very quick and efficient. Very friendly staff. The staff is knowledgeable keeps you informed. More

by waltersjm74
Service Price Transparency
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Recommend Dealer
Yes
Jun 06, 2026

Herman Cook Volkswagen responded

Delighted to know our team delivered efficient service and kept you informed during your Volkswagen ID.4 visit. Eric appreciates your kind words about our friendly, knowledgeable staff. Thank you for trusting us with your service needs.

June 05, 2026

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The people at Herman Cook VW are friendly, efficient and helpful. I have bought 2 vehicles with them and both experiences have been great More

by Hoppercruz
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Recommend Dealer
Yes

Other Employees Tagged: Annie MacPherson, Jesus Lopez

Jun 05, 2026

Herman Cook Volkswagen responded

It’s wonderful to know our team treated you with friendliness and efficiency during both of your Volkswagen purchases. We’re grateful for the chance to earn your trust twice. Thanks for choosing us for your automotive needs.

May 31, 2026

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Easy to reserve Service … welcoming … personable … attentive … responsive … informative … supportive … professional … effective … efficient … on schedule … vehicle returned washed! All good … highly More

by BRIANCORCORAN
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Recommend Dealer
Yes
May 31, 2026

Herman Cook Volkswagen responded

We’re delighted reserving your service appointment was straightforward and that our team provided attentive, informative, and efficient care. It’s great to hear your Volkswagen was returned on schedule and freshened up. Thank you for recommending us and we look forward to assisting you again.

May 20, 2026

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I went in for service and Ricardo was great. He helped look into my issue and it was resolved quickly More

by AMSCHNEIDER
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Recommend Dealer
Yes

Other Employees Tagged: Ricardo

May 22, 2026

Herman Cook Volkswagen responded

Thank you for entrusting Ricardo and the team with your Volkswagen service. We’re pleased our team was able to resolve your issue quickly.

May 11, 2026

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Your team was wonderful! Promt service! My car was taken care of in a short period of time! More

by karinlekas
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Recommend Dealer
Yes
May 12, 2026

Herman Cook Volkswagen responded

We really appreciate your 5-star review! It’s great to know our team provided prompt service and got you back on the road in no time. Thank you for choosing us!

May 11, 2026

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Employee Rating

Alan, my service tech did an amazing job with breaking the bad news that my 2021 RTO needed a new water pump. Just slightly out of #Warranty Alan worked with his manager to get the water pump installed qu More

by craigmwh
Service Price Transparency
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Recommend Dealer
Yes
May 11, 2026

Herman Cook Volkswagen responded

Thank you for sharing your feedback. We’re glad our team handled your Arteon’s water pump replacement quickly and at a fair price. We appreciate your recommendation and look forward to assisting you again.

May 09, 2026

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Excellent service with a courteous and friendly staff. Clean well maintained property with comfortable waiting room. More

by mestrada432
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Recommend Dealer
Yes

Other Employees Tagged: Ricardo and Alan

May 11, 2026

Herman Cook Volkswagen responded

It’s great to know our service team provided friendly, courteous service in a clean and comfortable space. We’re glad the waiting area met your needs. Thank you for choosing us!

May 09, 2026

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Fantastic family run dealership with great personnel and at home feel. I recommend this dealership to everybody in San Diego! More

by RITACLEARWATER
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Recommend Dealer
Yes
May 11, 2026

Herman Cook Volkswagen responded

We’re grateful you trusted us with service on your Volkswagen and for recommending us around San Diego. It means a lot that our team created a welcoming, at-home atmosphere for you. Eric and the rest of the crew look forward to assisting you again.

May 09, 2026

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We have had a great experience all way through . .Bill was great in service. Thanks . More

by iiparraguirre
Service Price Transparency
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Recommend Dealer
Yes
May 11, 2026

Herman Cook Volkswagen responded

Bill appreciates your feedback about the service on your VW. We’re happy you had a smooth experience throughout. Thank you for the five-star rating!

May 07, 2026

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Employee Rating

The dealer quickly assessed my problem (without an appointment!), ordered the necessary part and quickly installed it the next day. More

by stevemoe48
Recommend Dealer
Yes
May 08, 2026

Herman Cook Volkswagen responded

We appreciate you taking the time to share your experience! It’s wonderful to hear our team was able to jump in, order the needed part, and get you back on the road quickly. Thank you for choosing our service department!

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